Firefox Support Forum

I am having problems playing a particularly demanding video from YouTube (https://youtu.be/-W_nFlIAWFM) which runs at 4K/30 fps. It is a video taken from a drone flying over the Matterhorn in Europe. Here is my configuration: 1. I have a 200Mb connection to the internet and bandwidth testing confirms that it runs at a consistent 195 - 202 Mb. 2. I am using Firefox 126.0 on a dual boot machine running Ubuntu 22.04 LTS and Windows 10 (both OSes show similar stuttering and pausing). 3. My hardware is a Gigabyte Aorus Z690i motherboard with 32 GB of RAM and an Intel i5-12600K processor and an NVidia GeFroce RTX 2060 Super graphics card. I have tried disabling "Use hardware acceleration" in Firefox and also disabling all add-ons and rebooting. This hasn't resolved the problem. When I watch the same video in Google Chrome, it seems to display a much slower frame rate than 30fps but doesn't stutter. I have concluded that this video must be a super demanding one to render. There are many picture elements changing constantly. But is there a way to watch this at 4K/30fps with it playing smoothly and at the correct frame rate?

hi, when starting firefox, it makes some connections to

   firebaseinstallations.googleapis.com
   detectportal.firefox.com
   app.adjust.com
   o1069899.ingest.sentry.io
   assets.mozilla.net
   contile.services.mozilla.com
   firefox.settings.services.mozilla.com
   incoming.telemetry.mozilla.org
   location.services.mozilla.org

without user-consent. so this is not gdpr-compliant. how can i tell firefox not to connect to these sites? thanks t.

I need to migrate the complete profile (all settings, bookmarks, passwords etc) from a snap install to an apt install on the same system. Currently I have both versions installed, but i want to remove the abomination that is snap..

I tried copying ~/snap/firefox/common/.mozilla/firefox files to ~/.mozilla/firefox but that doesnt seem to work. Since this is a multi-user system i dont want to rely on mozilla accounts to sync everything to the cloud.

What do i need to do in order to migrate all the data from one install to another?

I use DuckDuckGo for my basic search engine on both my laptop (Ubuntu system) and iPhone 8. It does not work today - saying "There was an error displaying the search results. Please try again.", needless to say...I have tried a number of times and differed the searches to no avail. I also cleared recent cache/history. Still stuck. Searching on Chrome I see on https://news.ycombinator.com/item?id=40451490 that others are also experiencing this problem and do not understand it either - just a few entries

The Sun (a rather populist newspaper in UK) has an article saying it is international and happening today, 23 May 2024, suggests no fixes. (Not exactly a reliable source in my thing)

Has anyone ideas or should I just wait and use an alternative search engine meanwhile? Thanks for any help

I've got my "homepage and new windows" setting set up with several "ext+container links so that my selected websites open in their respective containers : e.g. ext+container:name=Personal&url=https%3A%2F%2Fwww.facebook.com%2F%3Fsk%3Dh_nor

I open facebook in 2 seperate containers so that I can maintain 2 seperate personalities under facebook - e.g. I am a group admin within one, just a group member in another.

I have 2 urls defined in my "homepage and new windows" setting for these :

ext+container:name=Personal&url=https%3A%2F%2Fwww.facebook.com%2F%3Fsk%3Dh_nor ext+container:name=Facebook&url=https%3A%2F%2Fwww.facebook.com%2F%3Fsk%3Dh_nor

This was working fine without any issues. My sites opened up when I started my web browser and everything.

Recently, firefox has started up but my container tabs do not load automatically, I am getting a confirmation (I will post a screen capture as a comment).

Is there a way to turn this off and just open the tabs without a confirmation?

Tab detachment was working fine until updating to Firefox 126. Now the tabs cannot be moved, detached or dragged to another window.

In about:config, browser.tabs.allowTabDetach is set to true

Suggestions?

Firefox's website appearance settings include a setting to force a light theme, force a dark theme, or to have sites automatically adapt to the theme of the browser. I feel that's not exactly what I want. I don't want the browser's theme to have anything to do with themes of the sites I'm viewing, nor to force light or dark. I think I'd rather just use the site's default, or if not that, set a theme on the site itself. Is there any way for Firefox to just not meddle in a site's theming at all?

I kinda just don't want any connection between the theme of my operating system, the theme of my browser, or either of those and the theme of websites, and none to force a theme on any of the others. I'm not sure why that seems so desirable nowadays, but I don't want it.

I added my own shortcuts and deleted all the preset ones (Wikipedia, Twitter, Amazon etc). On deleting the last one of the default ones, the 'Add a shortcut' button has completely disappeared. Is there another way to create a shortcut?

I can control the number of rows. I can control whether to accept sponsored shortcuts. (I have chosen *not to.) I can control whether I want 1 or more rows to reflect recent activity. (I have chosen *not to.)

Yet until I pin my own preference to *every shortcut, it seems I cannot stop FF from putting "suggestions" in the empty slots, based on nothing but a single web visit.

This is annoying.

Moreover, if I visit several different pages connected to the same site, FF will put them all into shortcuts, with the same icons.

This is possibly even more annoying.

I am coming from Brave. They don't do things like that, although there is obviously a reason I'm giving FF a look.

But I would recommend, heartily, a home page shortcut box in settings that one could click (and actually *mean* something), like: "Don't ever suggest or fill in any shortcuts for any reason. I will handle it, and I don't like correcting your mistaken ideas."

Sadly, I am now forced to leave firefox. My passwords are getting "forgotten" more and more each day. Did i get hacked? Few passwords like proton mail I don't actually have anywhere else. Auto-Backup of firefox seems to be of the same day as the original??? So it loses the data then saves it twice? who designed this? I'm angry, not at firefox/mozilla. angry at myself for putting my trust in the first place. Chromium doesn't sync so it leaves me with chrome FFS. Does someone has a magic wand to recover the lost data? login.json is same day as original so not an option.

I need to go over the head of the Mozilla Triage manager who has left https://bugzilla.mozilla.org/show_bug.cgi?id=1406865 open without a resolution for **seven years**. How do I do that? This is a bug reported in Firefox 57 and **still** not fixed in Firefox 125. I cannot find any support category anywhere in the Mozilla website that covers appealing a decision by one of their employees. The last comment from this uncooperative indivisual is "But given we support it on macOS and Windows yeah, it seems not very objectionable." Who is this **clerk** to override the fact that a number of customers very much find this "objectionable". I cannot find anything on https://www.mozilla.org/en-US/contact/ that addresses this issue. I cannot find even a surface mail address for Mozilla. For example my complaint has nothing to do with any of the following:

   I’m having problems with using Firefox
   I want to donate to Mozilla
   I have questions about using Mozilla’s trademarks
   I’d like to report misuse of a Mozilla trademark
   I want to hold an event in a Mozilla space
   I want Mozilla to sponsor my event
   I’d like permission to use a Mozilla logo
   I’m interested in Pocket’s sponsored content on Firefox
   I’m a member of the Press and have a question for Mozilla

Yes I am having a problem with Firefox, but the clerk responsible has, through sitting on this issue for **seven years**, basically told the entire community that he doesn't give a reservoir.

In particular I feel this unacceptable behaviour should be brought to the attention of senior management, but there are no contacts for anybody in senior management.

Hi,

I'm experiencing a problem on Firefox 125 and 126 on Red Hat Linux 8 & 9 and also on Ubuntu 20 and 22 systems.

We have a proxy pac which we have tried loading from an http url, or a local file and both produce the same result.

• Launch Firefox, no access to Internet sites (i.e. no proxy)
• Enter settings and Reload proxy pac
• Proxy works perfectly

Is there any way to force the proxy pac to load on Launch? Why isn't this the default behaviour? or am I doing something wrong?

Thanks

I am trying to use a <select> tag to display a color selector. So each <option> has a background color to match its displayed text:

```<select id="strokeColor" name="strokeColor" style="width: 10em;">

             <option value="black" style="background: #000000; text: #FFFFFF">
                     black
             </option>

<option value="aqua" style="background: #00FFFF">

                     aqua
             </option>

<option value="blue" style="background: #0000FF">

                     blue
             </option>

<option value="brown" style="background: #A52A2A">

                     brown
             </option>

<option value="gray" style="background: #808080">

                     gray
             </option>

<option value="green" style="background: #00FF00">

                     green
             </option>

<option value="magenta" style="background: #FF00FF">

                     magenta
             </option>

<option value="orange" style="background: #FFA500">

                     orange
             </option>

<option value="purple" style="background: #800080">

                     purple
             </option>

<option value="red" style="background: #FF0000">

                     red
             </option>

<option value="white" style="background: #FFFFFF">

                     white
             </option>

<option value="yellow" style="background: #FFFF00">

                     yellow
             </option>

<option value="#000000" selected="" style="background: #000000">

                     #000000
             </option>
         </select>```

On Chrome this displays as expected:

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2024-04-18-22-02-25-eebbd5.png

But on Firefox the background colors are ignored:

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2024-04-18-22-02-35-bd90ee.png

How can I get Firefox to display the background colors?

When pausing/starting or moving video feedback volume changes to an fixed volume. Opening video player in youtube default volume is at 41%, I put in at 100% but when I pause it or change to another part of the video, the volume changes to the default again. It's not from OS because with chromium browsers doesn't happen (brave,steam chromium) and with librewolf happens. Wanted to publish a 10 sec video showing the error, because I don't know how to show it with photos.

For some reason, the bullets used to hide a password are not rendered properly in Firefox. As shown by the first uploaded image, they are displayed as big white-filled circles.

This problem does not occur on chromium-based browsers, as shown by the second uploaded image, which is a screenshot taken from chromium, on the exact same session.

I have already done the following:

• verified that the "Allow pages to choose their own fonts, instead of your selections above" box is checked in my preferences. I have also tried disabling and re-enabling this option
• launched FF in troubleshoot mode to disable extensions and hardware acceleration
• verified that gfx.downloadable_fonts.enabled is set true in my about:config

All of these attempts however failed to solve the problem.

This problem is occurring on a fresh install of a Linux distro, so I first thought that I might be missing some fonts, but the problem might lie somewhere else since the symbols are properly displayed in chromium-based browsers.

Hi, this is going to be a long one, so many things... Using Firefox the latest Ubuntu LTS, with the latest Firefox from Snap. I'm a very long term Firefox user, never had any real troubles unit recently. I have a vast number of cookies, saved passwords and so on. Reinstalling or deleting cookies or such isn't an option unless fixes are guaranteed to work - if I have to start over then I'll do it with Opera, that is where my grumpiness indicator is at.

The set up is two monitors (working as a single 'screen') attached to an Aspire PC (Aspire X seems to be the model?). I tend to have 'stuff' going on in the left hand monitor, YouTube on the right. The PC is on all day. I know there are log files, but I don't know which is for what or where they are. I use AdBlocker Ultimate.

So what's happening is: Firefox crashes quite often at any time - 'Firefox is not responding - force quit or wait' - always have to quit. There doesn't seem to be any repeatable way to cause this, it seems random.

When the mouse enters the YouTube window (the drawing area, not the actual window) it disappears until the pointer moves out of the window. Jiggling the window size sometimes brings it back, but...

When the mouse pointer actually appears the window is completely unresponsive - clicks don't work, nothing highlights and so on. After somewhere between 10 and 30 seconds things will work for 2 or 3 mouse actions (clicks, drags etc) then do it again. Unless I give it plenty of time, clicking on a video will play a pretty random one - Firefox seems to lose track of where the pointer is.

If I comment on a video the I get about 5 to 10 characters in then nothing happens for 10 to 20 seconds, then any queued characters are shown. Rinse and repeat until the comment is complete - it takes ages.

YouTube is the biggest problem, but there are some glitches in other Firefox windows, I'm supposing that the problems are audio/video related.

None of the above happens with Opera. It's getting to the stage where Firefox is unusable.

I've googled and searched this site but the there seems no solution.

Any help appreciated.