Firefox Support Forum

After Firefox crashed today I restarted it and I got a session and tabs that I last used over a month ago, and none of the simple fixes worked. But not to worry, I thought, because important folders (including Firefox's Profiles folder) get backed up automatically every night, and just yesterday I reset my "homepage" to include all the currently open tabs. So I thought restoring my session and recovering my open tabs would be a simple matter of replacing current files with backed-up versions of those files. But I can't figure out which files to use or if that strategy is even possible. For example, some of the support materials state that recovery.jsonlz4 in the sessionstore-backups folder gets updated continuously with session and tabs information, but on my system that file abruptly stopped being updated in July. Similarly, previous.jsonlz4 and upgrade.jsonlz4-*** stopped being updated in May. (FYI, sessionstore.jsonlz4 gets created when I close Firefox, just like it's supposed to, but I don't have any backed-up versions of it because it only exists when Firefox is closed.) And the tabs currently listed in the "homepage" are also from a month ago, and I can't figure out what file those tabs are stored in. Help!

I have 2 laptops I will call OLD and NEW. Both have Firefox Browser 104.0.2. I have the Menu Bar at the upper left corner for both OLD and NEW.

On OLD when I click the Bookmarks link in the Menu Bar, i see a few links (Manage Bookmarks, Bookmark current tab, etc). Then below the links I see all my bookmarks listed. I DO NOT have to click on a link to see my bookmarks.

On NEW when I click the Bookmarks link in the Menu Bar, I also see a few links (Manage Bookmarks, Bookmark current tab, etc). And then nothing else. I have to click a link to see bookmarks. How do I get NEW to display my bookmarks without having to click a link?

Firefox will not upload files to attach to emails, or to the cloud. Says "Firefox not responding" and the little wheel just spins. Only solution is to quit Firefox.

Going to any page on the ESPN.com site, videos are playing automatically - both video and audio - despite the fact that I have Firefox set to block both.

I am running Firefox 104.0.2 (latest version) on Windows 10.

Seems like the blocker is missing something, somehow. Anyone else see this?

I am trying to switch from Safari to Firefox. I would like to transfer all of my bookmarks, passwords, account info and history to Firefox. How do I get everything tarnsferred to Firefox?

Is there a way to disable the keyboard shortcut Command-Shift-Delete on MacBook so it doesn't open the clear cache dialogue box? I use this keyboard shortcut all the time to empty my trash; I've occasionally accidentally triggered it in Firefox when I was really just trying to empty my trash.

The "ask where to save downloads" option does not work. It always downloads to the default folder. When you check the AWTSD box, it DOES NOT grey-out the "save to" folder destination. So I'm not sure where the error is. Is it because the "save to" folder is not greyed-out that it saves to that folder, or is it because the check box for "ask where to save downloads" doesn't actually enable the "save to" pop-up window? Thank you in advance for any and all assistance with this!

The following websites no longer display text and are unusable (the newest one is lowes.com):

https://portal.wespath.org/LoginPage.aspx

https://www.connectmysites.com/index.html?pg=login (text appears, then disappears)

https://www.lowes.com no text visible; search works if you just type and press enter, but you cannot see any text; this one just started in the past few days (I used it about a week ago w/no issues)

The websites work fine in Microsoft Edge Chromium.

The images attached are from Lowes.com - "FF" meaning Firefox, "EC" meaning Edge Chromium.

I also tried creating a new profile w/o all the security turned on. No luck - same problem.

after 3 days of fighting with Yahoo. all other browers let me use yahoo mail with no problem I can not use yahoo mail with firefox. I can open but not respond or delete Yahoo claims y ou have to do an update to allow me to use you and not chrome

Since last Friday I haven't been able to access any of my bank accounts with US Bank. I can access these accounts through my US Bank phone app and through Chrome when I use it on my laptop as browser. When I called US Bank IT they could not help because the phone app and Chrome worked. What's happening with Firefox? I have used it for years to get to these accounts, and now I am unable to.

For Firefox version 104.0.2, the screenshot feature is not working. This includes the icon that can be placed in the toolbar, the right click on webpage feature and the ctrl+shift+S method. You can "find" the feature (e.g., the "take screenshot" option will appear in the right clear option) but regardless of the manner selected, teh feature is inoperable.

Hmm. We’re having trouble finding that site. We can’t connect to the server at www.googleadservices.com. I see a number of Q/A on this but no clear resolution for the novice user. I like Firefox but may have to switch browsers if I can't figure this out. Please help.

The issue appeared about two days ago. On the page https://index.hu/ the left click is not working from firefox. This is the most popular news site in Hungary. I also experienced the issue on other sites.

It is working fine from chrome and chromium. The issue is appeared on linux and windows 10 machines as well.

I tried to clear the cache but it does not help.

Please fix this ASAP or I have to delete your browser.

I've just rebooted and I've lost two windows with thirty tabs, or something.

When I started Firefox, there's nothing in the Recently Closed [Tabs, Windows]

Reading online, I see that Firefox should be writing some files to the sessionstore-backup directory, like these:

recovery.jsonlz4: the windows and tabs in your currently live Firefox session (or, if Firefox crashed at the last shutdown and is still closed, your last session) recovery.baklz4: a backup copy of recovery.jsonlz4 previous.jsonlz4: the windows and tabs in your last Firefox session upgrade.jsonlz4-build_id: the windows and tabs in the Firefox session that was live at the time of your last update

, but I only find recovery.jsonlz4 and recovery.baklz4 and both are tracking current time, which means they are getting data from the currently opened Firefox.

These are the only files I find in this directory.

Where are the other files supposed to have gone?

Since Firefox's most recent update yesterday morning I have not been able to access any of my Adobe Apps. I have checked that everything is update date, restarted my laptop, cleared cache history etc. Been in touch with IT and my colleague that uses the same account. It's not an Adobe account issue, it's definitely related to the firefox update on my laptop as that's when I stopped being able to use the Apps. Any ideas?

Reviewed this question from a year ago. I am having problem signing into Chase.com. The issues are the same as many others have written about. I can't believe this can not be fixed/addressed. If it continues I will be forced to delete Moz://a firefox after many years. Please address and supply personal support options like share screen to help fix issues such as this.

I downloaded Firefox; I had problems with my computer and erroneously thought it might be the browser, so I deleted Firefox. Now i re-downloaded Firefox. How can I get my bookmarks menu back to the latest download? Thanks you for any help!!

Since 2 days ago Firefox has started displaying white text as black which makes a lot of websites unreadable. This happens on most websites featuring white text such as Google, GitHub, etc... It only happens on Firefox Also a lot of fonts used on Reddit such as the ones used for thread titles seem to be missing and replaced with some fallback font. I have not changed anything in Firefox and I can not think of anything that would have caused this.