Firefox Support Forum

I have been experiencing a problem with Cloudflare specifically on one site (character.ai) and when the verify you are human pops up. It takes me in a seemingly infinite loop. On the Cloudflare community site they say it could be because of things like adblock but even without any adblock or anything of the sort on it does the same thing. Sadly Cloudflare community doesn't support being used on Firefox. So maybe they don't support being used on Firefox in general? I have contacted the actual websites support but they don't seem to even read submitted inquiries because I never hear anything back from them except the automated message they received it. It is now preventing me from using certain things in general which as before it wasn't that big of a deal but recently they changed the site layout and still allowed you to use the old layout but the verification blocks you from using the old layout. The first one is one from a couple of weeks ago when it only effected me trying to open things in a separate tab and the second one is the newer one which prevents me from accessing the old layout. I'm not sure what to do about it since nothing I specifically could do to solve it has helped. I have opted into sharing data under troubleshooting IDK how well that'll help.

My Firefox Browser on (Windows 11) updated on 23rd March 2024. Now my History and Bookmarks have been deleted (but not cookies for some reason). yes, it is my correct profile as I checked the dates and also double checked it against a backup I made 2 weeks ago.

Have included an image of my 'more troubleshooting information' details - I'm sure this is supposed to have more data on the page?

If there is no way to recover my hisotry and bookmarks, I see there in my profile folder is a 'bookmarksbackup' folder which contains .jsonlz4 files, one of which was saved on the 21st March 2024. I know book marks are .json files, can anyone tell me how to turn a .jsonlz4 file to a .json?

[Oh, I pressed to add here my 'troubleshooting information' as directed by this forum page and it said it couldn't automatically do it, and when I pressed 'manual', it opened that over this page and so when I pressed 'back' it had naturally deleted this post so I've had to retype everything from memory, thanks so much Mozilla for that. How about a warning that this will happen?]

This only happens when clicking a link from an email in Thunderbird most of the time it is a news platform. I have to copy the link and open a new tab in Firefox to have it work.

For the last several days I cannot access my gmail on my PC with firefox. I keep getting an error message that says:

"We’re sorry, but your account is temporarily unavailable. We apologize for the inconvenience and suggest trying again in a few minutes. You can view the Google Workspace Status Dashboard for the current status of the service.

If the issue persists, please visit the Help Center »

Try Again Sign Out"

I keep trying, but to no avail. Gmail works with Chrome on my PC. How can I fix this?

after updating newest the version of Firefox the option to" restore previous windows opened " does not work. Is there a work around when I close my browser and then reopen the browser so that all the tabs that I had opened before closing my browser return as if I never left?I went into my setting and have the "open previous tabs" is checked. I even restarted my browser but nothing simple seems to work. Thanks in advance

I've been trying to sign in to pinterest, duolingo, etc using the 'sign in with google' option since my account was saved there. Whenever I click it, a sign in window opens up as usual, but it only ever shows a blank screen. No matter how long I wait, nothing shows up. I tried clearing cache, and it still didn't work. It worked before, but recently since the past 2 weeks, it became like this and I don't know how to fix it.

I have some extensions on my account so I'll list them out just in case one of them is the one making this problem: -Search by Image -Firefox Relay -uBlock Origin -DuckDuckGo Privacy Essentials -TWP - Translate Between Pages -Ecosia

(Below is a screenshot showing what I mean by the sign in window being a blank screen.)

Hi Just updated Linux Mint from 20.3 to vs 21. Firefox Help now shows FF version Mint - 001-1.0 121.0.1

Also shows that FF updates disabled by Administrator.

Is this the latest version for LM 21 ? And how do I enable updates automatically?

Thanks

Charles Harris

ive built a new pc and have a flashing program popup every 10min. upon assistance from a really good pc guy, we've found its a firefox default browser agent with a long code.

its not listed in my scheduled tasks, eyt runs every 10min. only thing close to firefox would be thrunderbird, but iirc, mozilla and thunderbird are not longer the same company. either way. i need this thing to stop running every 10min.

There a number of web sites (eg Trustpilot, Moneysupermarket) where an irritating 'Use your Google account to sign in' popup appears on the login page. Is there any way I can stop this appearing?

I removed the Firefox Relay, however whenever I want to open my email its still there and I have to keep entering my email address manually, How do \i get rid of it?

Hi, Please advise how to remove, disable, delete, block the new added "Your browser is being managed by your organization." to my Settings page. I'm home user .Also Please know that this is generating "FALSE FINGERPRINT CERTIFICATES" thank you

My Wife's computer - still on Windows 10 - says it can't start Firefox as it is still running, hitting the "close Firefox now" button just returns us to the same screen. I tried to uninstall and reinstall Firefox it tried to do a "reinstall" it says her profile is no longer available, while inconvenient she still should be able to start it up, but it still gives me the same message. that it is still running and needs closed. Trying to "close it doesn't do anything. I have restarted several times and even did a shut down and restart. Nothing seems to work. I assume some "stub" of Firefox is out there in the system/cache making Firefox think it is is still active but I can't find it to shut it down. Where do I need to go to "end task" on this phantom Firefox?

Other information: 1. We have Norton Security software installed, if that matters. 2. The same seems to happening to Thunderbird, but maybe I need to go to another help forum for that? 3. I am entering this issue from my computer that seems to be just fine with Firefox, so can't send browser data as it is irrelevant to the issue (it's on a different computer and install instance.

Hi

I don't know what's happened to cause this, but for the last few days if I grab a torrent file online, I only get the option to save the file, no option to automatically open in my torrent client.

I have been to Firefox general settings, and Applications - "Choose how Firefox handles the files you download from the web or the applications you use while browsing" but .torrent is not listed. When I search "torrent" in the Applications search box, I get only "magnet" as a result, nothing for "torrent" files (see image).

Any advice on how to automatically open .torrent files from the web in my torrent client would be appreciated.

OS: ArchLinux DE: i3wm, X11 GPU: GTX770, Kepler, proprietary nvidia driver Firefox version: 98.0(64-bit)

Hi! Since updating Firefox to 98.0 I've been experiencing sudden performance drops(lags/freezes/stutters) while scrolling. `about:support` page shows that compositing is `WebRender`. The issue occurs with fresh profile without any addons installed and also in `firefox-nightly`(100.0a1). However, scrolling is totally smooth in 97.0.2 and earlier versions of Firefox.

What changes in Firefox 98 could cause this, and are there any settings in `about:config` I can try to tune to solve the issue? These are the settings I've always used, and, as I mentioned, scrolling was smooth before 98.0:

gfx.webrender.all = true general.smoothScroll.mouseWheel.durationMaxMS = 400 general.smoothScroll.mouseWheel.durationMinMS = 200 mousewheel.min_line_scroll_amount = 40 mousewheel.system_scroll_override.enabled = false

I continue to get message "Sorry, invalid login. Please verify the User ID and/or Password you entered." while trying to login to Altra Federal Credit Union. Never had the issue before on Firefox. I am able to login using other browsers. Altra has indicated to me an update glitch involving Firefox browser. Any help?

I have a locked file that shows up as Invalid Symlinks error. I am not sure but I think it may be Profile.ini Here is what I am getting that tells me its a Non-Existent Destination file. My question is why is it Invalid symlink and what can I do to fix it? Here is what I get: Lock In symlink folder /home/butch/.mozilla/firefox/6q1a4nt2.default-release 127.0.1.1:+2708 type of error Non-existent Destination File 2022-03-08 21:15:25

When I deleted it wouldn't open so I had to completely reinstall it. My Email address is: [removed email from public]

Butch Owens

I'm using firefox 97 on mac. Whenever I copy and paste an image from firefox, the image comes out desaturated as if it is using the wrong color profile. I tried changing the gfx.color_management settings without it improving. The images look fine and are the right colors in the browser, however, the issue only happens when I copy and paste images. Firefox behaves like the color management is disabled (set to 0 in config) but ONLY when copying and pasting images.

I do not have this issue with other browsers such as chrome.

As of this morning, the Firefox browser on my work computer does not get access to any website - including mozilla itself. On the same computer Safari works without problems, on my smartphone and in the same wifi network my mobile Firefox works.

What is wrong?