Firefox Support Forum

About a week ago I started getting these update error messages stating "Update available - Firefox couldn't update automatically. Download the new version". I've also tried clicking "Learn more" on the error message but it's a dead link. Going into the settings for updates I am set to auto update, but when I manually check for updates it says "Failed to check for updates".

The help article on this issue simply tells you to download and manually reinstall Firefox, but I'm having to do this nearly every day. I work in IT myself so I know a "bandaid" workaround when I see one. Is there a solution to this issue?

Hi, I have been using Firefox for a good few years and I love it. I also use NordPass. Recently I tried to start using Passkeys as they appear to be less hassle, however, when I try to set one up I am told that my browser is not suitable, and it suggests that I use Chrome (or others). Can anyone enlighten me as to why this is?

I set up my Home Page with 3 rows of my own shortcuts (sponsored shortcuts are turned off). All were pinned and alphabetized. If I go a couple hours without using Firefox, about half of my shortcuts will have been replaced with others. None will be in order. Have tried setting up the Shortcuts several times, is really getting exasperating. Is there a simple fix in about:config?

I frequently open new tabs by right-clicking the current tab and choosing "New Tab" from the context menu. Naturally, I want to start typing a URL or search term.

But the focus/cursor/caret is nowhere and typing does nothing. I have to click on the address bar, and then I can type.

I'm not using New Tab Override and I have Firefox's new tab set to a blank page.

I tried disabling all my add-ons, but I still had the problem.

I tried setting new tab to the Firefox home page and for a short while I got a cursor in the address bar. But the problem returned after a few hours

Any clues on what might be wrong? Firefox version 120.0.1 (64-bit) on MacOS Ventura 13.5.1. Thanks!

(A similar problem is described here: https://support.mozilla.org/en-US/questions/1420220 -- but in my case this is not a container tab.)

Your instructions under "help" say to click on "Firefox" and click on "preferences". When I click on Firefox the menu does NOT have "Preferences" in it. What's up with that?? And how do I clear the cache and cookies?

when i type site url or chose from dropdown the error message Hmm. We’re having trouble finding that site.

We can’t connect to the server at cciawards.za..

If you entered the right address, you can:

   Try again later
   Check your network connection
   Check that Firefox has permission to access the web (you might be connected but behind a firewall)

For the past week, my browser does not auto-update. I have to download the update and re-download the browser.

I went into the settings and found the update section and when I clicked "Check for Updates", it kept saying "failed to check for updates". I tried with my proxy-settings on with VPN on, proxy-settings on with VPN off, proxy-settings off with VPN on, proxy-settings on, with VPN off.

This is in my personal laptop, where I am the only and admin profile.

My Firefox used to to auto-update but now it keeps saying I need to download the update, but my browser can't even tell if I have the most current version or not.

Running Firefox 125.0.1 on MacOS 14.2.1, all audio input is very quiet for all applications, not just Firefox.

Experiments I ran:

• people can barely hear me in Google Meets
• microphone works great in Quicktime (making a recording) when Firefox is running but not receiving audio input
• microphone is very quiet in Quicktime when running a Google Meet in Firefox
• microphone is very quiet in Quicktime when running a discord voice channel in Firefox
• microphone works great in Quicktime when running Google Meet in Chrome

This started maybe ~3 months ago for me. I'd love to see a fix, since Firefox is my favorite browser in most other ways - otherwise I'll have to give up and switch to Chrome at long last :'(

Firefox is broken. For months now anytime I watch a Live stream on Youtube it freezes within seconds and acts like it's buffering. Internet connection is great. Same live streams work perfect on Microsoft Edge, Google Chrome and others. Only Firefox browser is doing this.

Amazon "Returns & Orders" page will not load... Mac/Firefox computer even it trouble shoot mode. Page just continues to partially load and repeats until I stop it.

Please explain: Access Denied You don't have permission to access "http://www.rei.com/user/login" on this server.

Reference #18.f697c68.1648515585.37d0ad20

I find this does not happen when I opened Mozilla and searched for an answer, but if I am in almost any other site, and click a link, it oens in a new window and is so narrow, it is unusable until I stretch i. This is a pain, and never happened ubtil about 1-2 months ago after an update.

Please let m know if anyone has a solution to this irritating challenge.

Jim Rautio

I opened Private window in Firefox desktop browser for Mac, to login to gmail account. After few minutes of usage, I closed the Private window. When I opened a new Private window the 2nd time and open gmail.com, I could see I am not signed out of the gmail account. This is breach of privacy and highly unacceptable.

Why is my account still logged in, even while using Private window? What if I was using this in a public computer? Utterly scared now of my privacy and security in using Firefox.

I cannot clear this cache to zero no matter what I try. How can I clear this cache. It just started happening after a recent update. I clean my caches after every use but not any longer.

and not only that, when I click on sign in - it shows me a work email address that I rarely use - not my Firefox account / main email. I have to click NEXT then change email address from the drop down menu. I followed the setting attached. but it's still does it. I close Google tab, then go back and im signed out again! It's extremely annoying. How on earth can I fix this?

My tech info: Macbook Air Mac OS 12.2.1

Rebecca

Under Privacy and Security I have Firefox set to 'Delete cookies and site data when Firefox is closed' with no exceptions listed.

When I close and reopen Firefox, the cookies are correctly deleted, but the cache is not. I have to manually go into this setting to delete them. This also happens if I go to the menu bar setting of 'history/clear recent history'.

I want to keep my history of where I've been, but clear clear cookies and the cache every time close.

This doesn't seem like an unreasonable request for a browser that bills itself as being privacy oriented, but I don't see how to do this. Doing banking, I have to manually go into Privacy each time to get this done to clear the site.

From looking at previous answers to this question it seems the current way Firefox is designed this is "not a bug, but a feature".

Using Firefox 99.0 on a 2017 Imac.