Firefox Support Forum

I had used and uninstalled Chrome, and others. All I have is FF and ME. Some times when I attempt to open a web page, FF fails and I have to use ME. But other times ME fails and I need to use FF. I recognize that all browsers other than FF are the same or similar basis. So, how can I stick with JUST FF. And not have to keep ME updated or active. Just let ME sit there unused. Why can't FF work with all web sites? Is the problem with them or with FF?

I see my original question is now archived at https://support.mozilla.org/en-US/questions/1380948#question-reply I never closed it because I didn't know if my last process could really fix the issue. It didn't, not always. Over the years, there have been times when the issue would still pop up, but not as often as before (2022 and earlier).

I have a feeling that during an issue, FF is having difficulty setting up shop after starting up. Consequently, it is spending more time before it could become prepared to connect to the Net. I've come up with another "solution," which is deleting (or moving out) xulstore.json in the profile folder after exiting or before starting FF. You can create a batch command or script to execute the process.

So far, FF is connecting immediately after startup.

I have uninstalled and reinstalled firefox and restarted my computer but it still will not load. When i first reinstall it it comes up but will not connect to the intenet.

I was looking for an item that would be a couple of years back in my history, only to discover that my history now only goes back a year and 3 months… Exactly, as of today, I don't know if that's meaningful. Does anyone have any idea what might've happened, and how I can restore the rest of my history? Thank you!

I'm on a Mac using Mojave, with Firefox version 115.8.

Meine Android App Firefox ist gestern eingefroren und ließ sich nur neu installieren, nun sind alle Firefox Lesezeichen und offenen Tabs weg. Wie bekomme ich diese wieder???

I am using the apt version of firefox v125.0.2 (64-bit). I do not have a dedicated GPU - I use my intel core's internal gpu only Intel Corporation HD Graphics 620 (rev 02).

I used to play this game named narrow.one, which before I reinstalled the mentioned libraries, was working fine except for crashing a few times. I thought these libraries were causing some issue, so I tried reinstalling them.

I reinstalled the libraries using: `sudo apt install --reinstall --fix-missing libgl1* libegl*`

After installation, I start getting that error. So, I tried reinstalling firefox (using the same command), and then restarting the laptop - but of no use. Chrome seems to be running WebGL, including the game.

In firefox, on the https://get.webgl.org/ page, I see Hmm. While your browser seems to support WebGL, it is disabled or unavailable. If possible, please ensure that you are running the latest drivers for your video card.

After that, I also tried reinstalling `libopengl0` and `libglu1-mesa` and `intel-microcode`, but of no use. Running although, `sudo intel_gpu_top` and then chrome, it seems that the GPU is in use by chrome as well.

I then go to about:support. It shows me the images I have attached. Reading the logs, there several `blocklisted` values in `Decision Log` section. I suspect that's the cause of this issue, but then I don't know how can I un-blocklist the blocklisted things, and even after that, why does Chrome runs webgl if these are blocklisted?

Running `glxinfo -B`, I get the following: `name of display: :0 display: :0 screen: 0 direct rendering: Yes Extended renderer info (GLX_MESA_query_renderer):

   Vendor: Intel (0x8086)
   Device: Mesa Intel(R) HD Graphics 620 (KBL GT2) (0x5916)
   Version: 23.2.1
   Accelerated: yes
   Video memory: 7697MB
   Unified memory: yes
   Preferred profile: core (0x1)
   Max core profile version: 4.6
   Max compat profile version: 4.6
   Max GLES1 profile version: 1.1
   Max GLES[23] profile version: 3.2

OpenGL vendor string: Intel OpenGL renderer string: Mesa Intel(R) HD Graphics 620 (KBL GT2) OpenGL core profile version string: 4.6 (Core Profile) Mesa 23.2.1-1ubuntu3.1 OpenGL core profile shading language version string: 4.60 OpenGL core profile context flags: (none) OpenGL core profile profile mask: core profile

OpenGL version string: 4.6 (Compatibility Profile) Mesa 23.2.1-1ubuntu3.1 OpenGL shading language version string: 4.60 OpenGL context flags: (none) OpenGL profile mask: compatibility profile

OpenGL ES profile version string: OpenGL ES 3.2 Mesa 23.2.1-1ubuntu3.1 OpenGL ES profile shading language version string: OpenGL ES GLSL ES 3.20`

I do not know much about OpenGL, but reading the above stuff, I suppose my GPU is in use and also has a compatible driver (although I am not sure).

Also, running `glxdemo`, `glxheads`, and `glxgears` seems to be rendering stuff.

Should I reinstall firefox after purging it first? Please help.

Thanks!

FF loads so slowly and blocks so many sites that I had to disable enhanced tracking to get to mozilla.org. It can take up to 30 seconds for a site to load if I don't disable enhanced tracking, and even then, some won't load and will time out. I have 7 pinned items that load when FF opens, and it can take up to 5 minutes for all of those to load. Even on some sites where I have enhanced tracking turned off, I have to close the initial block page to get the site to load. Sometimes I have to stop the download and refresh to get the page to load. It is blocking sites that I've used for years with no problems.

What I have done: Troubleshoot mode - loaded a bit faster, but still had problems with some bookmarked pages I've used for years with no problems. It seems to hate all Google Pages, especially Google News Turned off Deceptive Content and Dangerous Software protection Turned off HTTPS only mode Turned off Block Popup Windows

I'd like to organize bookmarks alphabetically, with folders listed first, at the top of the list, followed by bookmarks not saved to folders. How do I do this? An example: Folder A Folder B Folder C Acme Co inc Beta Corp, C corp ...etc

With the latest version of Firefox the menu, etc. have a font size that is TOO SMALL. There are many Mozilla posts about this problem.

https://support.mozilla.org/bm/questions/1260063 https://support.mozilla.org/mk/questions/1395315 https://support.mozilla.org/en-US/questions/1274586 https://support.mozilla.org/bm/questions/1268779

My wife cannot read them. I can barely read them. If this is not fixed soon, we will switch to another browser.

Can the Firefox code writers fix this?

Hi. Strange request I know because Firefox is working perfectly but Google has failed me.

We have a printer/copier in our small club. The IP address assigned is 192.168.1.125. Typing this into a browser should bring up the copier admin dashboard.

When I do this using Firefox everything works fine, BUT when I use any other browser such as Chrome, Edge or Opera I get the "Cannot connect" "Error connecting" etc message.

I removed Bitdefender antivirus and disabled Windows Defender but it's still the same.

Any network people who can point me in the right place as to where to look or report to the correct forum.

Apologies for posting in here when it's not a FF problem.

Thanks in advance TQO

Others asked and were pointed to extensions. As long as extensions get access to my pages, I'm not willing to use any. So, is there an option in advanced settings, to return to previously viewed tab when I close a tab? Thanks, Cat

We have used Firefox for access to certain sites for years. Recently, we wanted access to particular sites, but the info boxes needed would now not allow entries. Then, we went to Chrome and there was no problem entering the info. Please provide a response to resolve these issues of Firefox not allowing data entry, but Chrome allowing data entry for the same sites.

Hello. Our organization is experiencing an issue where sound settings are not carrying over correctly to Firefox. Specifically, this is with speaker settings. In multiple calling platforms (tested in Genesys Cloud and Teams), we are not able to adjust the settings for the speaker that audio plays from. We can adjust the default microphone setting, but not the speaker setting. This is only occurring in Firefox (works fine in Edge and Chrome).

Additionally, we've tried adjusting the default audio settings by going to Windows > Sound settings > App volume and device preferences, and changing the settings specifically for Firefox on this page. This does not work. When we check Teams or Genesys Cloud, it seems like Firefox is just picking any default without a rhyme or reason.

Any assistance would be greatly appreciated.

When I open firefox in ubuntu linux. (WSLg) Fresh install. I can't go to settings in firefox. Steps: press the hamburger menu, press settings, nothing happens.

OS: Ubuntu 22.04.4 LTS on Windows 10 x86_64 Kernel: 5.15.146.1-microsoft-standard-WSL2 Shell: bash 5.1.16

Since the update to version 125 Firefox on Windows 11 (all updates installed), when I open a new tab and start typing to the address bar WHILE the VPN to the office is active, Firefox locks up and can not be used anymore.

In taskmanager, there is no spike in memory or cpu usage visible. All I can do at this point is to kill Firefox via taskmanager.

I can enter anything in the address bar of an already open tab with an other website open, I can open new tab from the bookmarks, but I can not open a new tab and start typing in the address bar while the VPN is active.

Once I disable the VPN to the office, everything goes back to normal.

I never had this issue on a previous version of Firefox.

Any ideas whats causing this?

Firefox browser, v123.0.1, 64-bit. windows 10 Pro, 22H2.

Hello, this may not be a problem with Firefox itself at all, but I'd like to try to understand what the cause of the problem I and others are having.

I have Norton 360 installed, in this Windows 10 computer and like to use Firefox for internet browsing, it has always served me well.

I also have Norton Safe Search integrated/add-on to Firefox. This puts a red, green, or gray check mark at the end of each link that comes up during a search and has always worked before.

Recently, I've noticed that such check marks do not appear at all when doing a search with Firefox, but they are present when I do searches with MS Edge.

I am searching for a solution here, and also in the Norton Community. There are others there who have stated they are having the same problem.

Has anyone here heard of this before, would you have any suggestion as to what may be causing the lack of the Norton Safe Search check marks in Firefox searches?

Any input/suggestions would be welcome.

https://register.ridgidpower.com/# is not working. Specifically the Sign-In link. It works just fine with MS Edge. I had all extensions off, anti-virus off and I also cleared the cache twice, and also followed the Help/Troubleshoot Mode to no avail. I'm using V125.0.1 64bit

What the title says. While I was doing school work my session crashed and I lost all of my work. Upon reopening Firefox I was told my browser had installed the latest update for Windows. I then checked my crash logs and saw my session had crashed and Firefox had installed the update. Why could have this been? I would like a solution to this to ensure this doesn't haven't happen again. Thanks.