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Can't start firefox beta

  • 2 replies
  • 2 have this problem
  • 17 views
  • Paskiausią atsakymą parašė cor-el

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Migrated from Bugzilla:

User Agent: Mozilla/5.0 (Windows NT 6.2) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/33.0.1750.154 Safari/537.36

Steps to reproduce:

the latest version got autoupdated and restart nevere happened!! Unable to start it manually also! tried to install 29 beta, unstall firefox and reinstall ff28/ ff29 beta, nothing works now. need to work with other browsers. if i go to task manager can see process, but not the program. consuming 259112 bytes or something and no CPU usage


Expected results:

after updating, it should have started

Migrated from Bugzilla: User Agent: Mozilla/5.0 (Windows NT 6.2) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/33.0.1750.154 Safari/537.36 Steps to reproduce: the latest version got autoupdated and restart nevere happened!! Unable to start it manually also! tried to install 29 beta, unstall firefox and reinstall ff28/ ff29 beta, nothing works now. need to work with other browsers. if i go to task manager can see process, but not the program. consuming 259112 bytes or something and no CPU usage Expected results: after updating, it should have started

All Replies (2)

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Hello,

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not run Firefox's uninstaller or use a third party remover as part of this process, because that could permanently delete your Firefox data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be recovered unless they have been backed up to an external device!

Please report back to see if this helped you!

Thank you.

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Try to create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem


See this article about how to install multiple versions on Mac OS X:

Modified by cor-el