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Why is firefox continuously connecting while on a web page? The wheel is spinning every 10 seconds or so. I reinstalled firefox so I need help.

  • 7 replies
  • 2 have this problem
  • 33 views
  • Paskiausią atsakymą parašė rlmcdaniel100

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Firefox is continuously "connecting" while I am on the web. It does not matter what site I am on but it keeps connecting (wheel spinning) every 10 seconds or so. Like it is reloading the page. The page does not go away, but it is driving me crazy as it did not used to do this. I did download a free trial of WordPerfect, but it was not what I was looking for and deleted it. I also reinstalled Firefox, so I am not sure what is going on. Help Please! I have a Windows 7 Sony Vaio computer. I ran the virus check a couple of times and it came up okay.

Firefox is continuously "connecting" while I am on the web. It does not matter what site I am on but it keeps connecting (wheel spinning) every 10 seconds or so. Like it is reloading the page. The page does not go away, but it is driving me crazy as it did not used to do this. I did download a free trial of WordPerfect, but it was not what I was looking for and deleted it. I also reinstalled Firefox, so I am not sure what is going on. Help Please! I have a Windows 7 Sony Vaio computer. I ran the virus check a couple of times and it came up okay.

Chosen solution

Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

Skaityti atsakymą kartu su kontekstu 👍 1

All Replies (7)

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Chosen Solution

Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

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It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

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Yes, this was helpful. I put Firefox in Safe Mode and it did not give me trouble. I then went to "Turn of hardware acceleration" and it seems to be working fine. Thanks so much it was driving me crazy! Now if you can only fix my yahoo!

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Thanks so much for your help. I tried the other one first and it seemed to work!

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Hello,

I am glad to hear that your problem has been resolved.

If you have not already, please mark this thread as solved by marking the solution.
This will help other users experiencing similar problems find help faster and more efficiently.

I hope you continue using our products and thank you for contacting Mozilla Support.

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Okay it is not solved. I thought it was but now it cycles every 30 seconds or so. I need to do some more of the stuff the first poster said to do. I am going to leave it in SafeMode to see if it starts acting weird again, but this time I am leaving it longer. Thanks!

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Okay, I think it is fixed. I had a bunch or weird ad-ons and I removed them. Thanks again.