Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

firefox sync account open but no "add a device" button in window

  • 6 replies
  • 37 have this problem
  • 11 views
  • Paskiausią atsakymą parašė cor-el

more options

I've opened a firefox sync account and logged in on primary computer. I can access a pull-down menu titled "manage account" but the only options shown in the pull-down menu are: view quota, change password, my recovery key and reset sync.

Where is the "add a device" button?

I've opened a firefox sync account and logged in on primary computer. I can access a pull-down menu titled "manage account" but the only options shown in the pull-down menu are: view quota, change password, my recovery key and reset sync. Where is the "add a device" button?

Chosen solution

Android OS > Settings > Accounts > Firefox Sync > Pair a new Device

Skaityti atsakymą kartu su kontekstu 👍 7

All Replies (6)

more options

Add a Device is a function for setting up Sync on a new device (one that isn't already set up with Sync).

https://support.mozilla.org/en-US/kb/add-a-device-to-firefox-sync
https://support.mozilla.org/en-US/kb/find-code-to-add-device-to-firefox-sync

more options

Thanks for the reply. I'm obviously missing something. I've set up a sync account on my primary computer. I've installed firefox on my tablet and copied the codes provided for the tablet. When I go back to my primary computer, go to Mozilla Home and press on the "sync" button I don't see a "pair a device" link or an "add a device" button. I'm now going to try to add the tablet using the "advanced setup" option in the tablet browser. If that works I won't worry about not being able to add the device from my primary computer.

more options

for me it looks like this:

more options

That's exactly how my window looks. Thanks for highlighting the bit that I couldn't seem to find before. Thanks to both of you for helping.

more options

If I want an Android to sync with my Laptop how do I find the button on the Android to generate a code for my W8.1 laptop. Maybe I have the wrong version (not BETA) on the Android?

Also when I open Ff. I only get the menu not the browser page on my phone and a 'no mobile version for this page', statement when I go to the Home page!

more options

Chosen Solution

Android OS > Settings > Accounts > Firefox Sync > Pair a new Device