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New HP desktop w/windows 8 I installed Firefox 3 weeks ago and now it keeps crashing.

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  • Paskiausią atsakymą parašė Martin4436

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error number bp-a8c56ecf-a687-4cd2-ad54-4a70f21302232/23/20134:53 PM

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hello, unfortunately this seems to be a crash that is appearing in firefox 19 on windows 8 with AMD Radeon HD 6XXX/7XXX graphics cards - developers are investigating the causes of it...

the best option probably is to downgrade to the to the former version at the moment until this gets sorted out: Install an older version of Firefox ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/18.0.2/win32/

the auto-update in firefox 18 for the affected systems is now disabled and will be turned back on when a fix is available.

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Chosen Solution

hello, unfortunately this seems to be a crash that is appearing in firefox 19 on windows 8 with AMD Radeon HD 6XXX/7XXX graphics cards - developers are investigating the causes of it...

the best option probably is to downgrade to the to the former version at the moment until this gets sorted out: Install an older version of Firefox ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/18.0.2/win32/

the auto-update in firefox 18 for the affected systems is now disabled and will be turned back on when a fix is available.

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When we click on either "install older version" or "ftp://..." we don't know what to do with all of those files that come up. Sorry but we are very tech dummies. Please help.

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on the ftp link you'd have to choose the folder that corresponds to your language - an even better and simpler solution would be to install the beta version of firefox 20 at the moment which reportedly is not affected by this crash: https://www.mozilla.org/firefox/beta/

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OK, We installed beta. Do we have to uninstall the old Firefox?

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no, it should have replaced the old program files anyway.

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Thank you so much for all your help and patience. Martin and Sandy