Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

How do I restore my Firefox profile when I cannot even open Firefox because I receive the message "a copy of Firefox is already open?"?

  • 1 reply
  • 3 have this problem
  • 5 views
  • Paskiausią atsakymą parašė Morbus

AnonymousUser
AnonymousUser
more options

I was able to use firefox, but all my bookmarks and history disappeared. Also, the forward and back arrow and refresh buttons weren't working. I followed the directions for restoring firefox profiles, and that didn't work. I wasn't able to open firefox again, and I received the message: "a copy of firefox is already open. only one copy of firefox can be open at a time." I tried closing firefox, even uninstalling it and reinstalling another file, but I still get the same message over and over again.

I was able to use firefox, but all my bookmarks and history disappeared. Also, the forward and back arrow and refresh buttons weren't working. I followed the directions for restoring firefox profiles, and that didn't work. I wasn't able to open firefox again, and I received the message: "a copy of firefox is already open. only one copy of firefox can be open at a time." I tried closing firefox, even uninstalling it and reinstalling another file, but I still get the same message over and over again.

All Replies (1)

Morbus
Morbus
more options

Hello Nicole.

If that's the message that appears, hHopefully this support article is what you need:

http://support.mozilla.com/en-US/kb/Firefox+hangs