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How to troubleshoot a connection to a webpage?

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  • 1 has this problem
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  • Paskiausią atsakymą parašė mjl

mjl
mjl
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Hi,

I'm having trouble connecting to a specific webpage on the internet.

The link is: https://www.canadiantire.ca/en.html All I get is a blank page.

It is a popular retail chain store in Canada. I know the website is up and running because I can connect to it using another PC at home.

How do I check what messages are sent from my FF browser to the website?

And then - what is received at my browser from the website?

BTW - I have cleared the cache and restarted FF - and still cannot connect to it. There are 3 other websites that I have trouble displaying and interacting properly. How do I know this? - Well - I tried the 3 other websites from other PCs within my home network and these websites work properly.

mjl

Hi, I'm having trouble connecting to a specific webpage on the internet. The link is: https://www.canadiantire.ca/en.html All I get is a blank page. It is a popular retail chain store in Canada. I know the website is up and running because I can connect to it using another PC at home. How do I check what messages are sent from my FF browser to the website? And then - what is received at my browser from the website? BTW - I have cleared the cache and restarted FF - and still cannot connect to it. There are 3 other websites that I have trouble displaying and interacting properly. How do I know this? - Well - I tried the 3 other websites from other PCs within my home network and these websites work properly. mjl

All Replies (3)

mjl
mjl Klausimą uždavęs asmuo
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jonzn4SUSE said
Glad to hear that 3 out of 4 work now. The 4th site is? What are you getting when trying the 4th site? Screenshot please.

OK - a bit of update from further testing this morning. Now - there's 2 out of the 4 sites still not working:

1) watch.mhzchoice.com

2) www.costcophotocentre.ca

See attached files.

For watch.mhzchoice.com site: I can connect to the main website, but when I try to log into my account - I get a blue/blank screen. I don't even get a chance to enter userid/password. I just get a blank screen.

For www.costcophotocentre.ca: I can also connect to the main website. Next - I am able to log into my account. However - when I try to load "My Photos" - the photo albums does not load properly. It get stuck and stays in this loading album state forever.

Notes:

- ESET is NOT installed on my PC.

- Before trying to connect to websites - I cleared the cache, cookie and history on Firefox.

Helpful?

mjl
mjl Klausimą uždavęs asmuo
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Update:

I don't know if this is a good thing or bad, but on another PC I have - I'm not able to get to the websites....It is running the ESET security software.

Then - later this morning - with ESET still installed and running - I AM ABLE to get to the websites on this other PC.

So - it seems to be "intermittent".

And those are the worst probs to troubleshoot!...

Helpful?

mjl
mjl Klausimą uždavęs asmuo
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Back to the original PC.

So now - I am able to connect to www.costcophotocentre.ca.

See attached.

Modified by mjl

Helpful?

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