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Unable to generate API key, key confirmation email wasn't sent, no way to resend email confirmation

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  • 1 has this problem
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  • Paskiausią atsakymą parašė Paul

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Hi guys,

I'm trying to generate API key to access addon APIs using the addons.mozilla.org -> tools->Manage Api Keys.

As web screen states before generating the key I need to confirm it via email, however no confirmation email was sent to "[email address]". This might be relevant to the issue, the account email was changed from "[email address]" to "[email address]" some time ago.

We've checked the following link trying to troubleshoot the issue on our end, but had no success. We haven't found the way how to resend the email via UI.

Could you please resend the confirmation email for API key to "[email address]" once more?

Thanks in advance, Vladimir from Kaseya Inc.

Hi guys, I'm trying to generate API key to access addon APIs using the [https://addons.mozilla.org/en-GB/developers/addon/api/key/ addons.mozilla.org -> tools->Manage Api Keys]. As web screen states before generating the key I need to confirm it via email, however no confirmation email was sent to "[email address]". This might be relevant to the issue, the account email was changed from "[email address]" to "[email address]" some time ago. We've checked the following [https://support.mozilla.org/en-US/kb/im-having-problems-confirming-my-firefox-account/ link] trying to troubleshoot the issue on our end, but had no success. We haven't found the way how to resend the email via UI. Could you please resend the confirmation email for API key to "[email address]" once more? Thanks in advance, Vladimir from Kaseya Inc.

Modified by Paul

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Resolved by contacting amo-admins@mozilla.com

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Hi

Thank you for letting us know. As this is an open forum I will remove your email addresses for your privacy and security.

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