Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

Mozilla Firefox ver. 50 not prompting user to install Java plug-in for legacy website

  • 1 reply
  • 1 has this problem
  • 237 views
  • Paskiausią atsakymą parašė kris.robinson

kris.robinson
kris.robinson
more options

I have a user who runs SRS/Crystal Reports on their Windows 11 Lenovo laptop, but every time we go to the website where a Java-enabled pop-up window for viewing spreadsheets is supposed to load we keep getting a "A plugin is required to play this content" error message, but no option to install/approve the running of Javascript.

I have downloaded and installed the JRE and JDK on the endpoint device, but still no luck getting Firefox to load it. I am running the 32-bit version of the web browser, not 64-bit, so I am kind of stumped about how to proceed from here.

Is there a place I can manually download/install these Java plug-ins?

Thanks.

I have a user who runs SRS/Crystal Reports on their Windows 11 Lenovo laptop, but every time we go to the website where a Java-enabled pop-up window for viewing spreadsheets is supposed to load we keep getting a "A plugin is required to play this content" error message, but no option to install/approve the running of Javascript. I have downloaded and installed the JRE and JDK on the endpoint device, but still no luck getting Firefox to load it. I am running the 32-bit version of the web browser, not 64-bit, so I am kind of stumped about how to proceed from here. Is there a place I can manually download/install these Java plug-ins? Thanks.

Chosen solution

Posting from a Mac laptop - was working on a user's Windows 11 laptop.

Was able to resolve this issue by checking with my senior counterpart - there was one URL that wasn't listed in the setup that needed to be whitelisted in the "Configure Java" window, so my mistake for not checking with him first to confirm.

Check your whitelist URLs folks, don't be like me. Marking this issue as solved.

Thanks.

Skaityti atsakymą kartu su kontekstu 👍 0

All Replies (1)

kris.robinson
kris.robinson Klausimą uždavęs asmuo
more options

Chosen Solution

Posting from a Mac laptop - was working on a user's Windows 11 laptop.

Was able to resolve this issue by checking with my senior counterpart - there was one URL that wasn't listed in the setup that needed to be whitelisted in the "Configure Java" window, so my mistake for not checking with him first to confirm.

Check your whitelist URLs folks, don't be like me. Marking this issue as solved.

Thanks.