Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

Problem printing

  • 5 replies
  • 2 have this problem
  • 67 views
  • Paskiausią atsakymą parašė jonzn4SUSE

aforer
aforer
more options

Print from screen or print from Email (Outlook, Microsoft 365) hangs up; the screen says "Preparing Preview" forever. Firefox prints alright from Adobe and other programs, but not from Email or Print for Firefox. Chrome has no problem printing from Outlook Email or Print from Chrome. Can anyone advise on what may be the problem and what I can do to fix it? I've rebooted the computer several times and gone through Firefox troubleshooter (and for my troubles had to reset everything as best I could). {I'm an old guy and not especially computer literate}







Print from screen or print from Email (Outlook, Microsoft 365) hangs up; the screen says "Preparing Preview" forever. Firefox prints alright from Adobe and other programs, but not from Email or Print for Firefox. Chrome has no problem printing from Outlook Email or Print from Chrome. Can anyone advise on what may be the problem and what I can do to fix it? I've rebooted the computer several times and gone through Firefox troubleshooter (and for my troubles had to reset everything as best I could). {I'm an old guy and not especially computer literate} '''
Pridėtos ekrano nuotraukos

Chosen solution

No problem, just mark your comment as resolved.

Skaityti atsakymą kartu su kontekstu 👍 0

All Replies (5)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Looks like you are in a Private windows. Try a normal window.

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Update: I just verified in a Private Window and it works for me. 

              Can you also update to 95.0.2.

Modified by jonzn4SUSE

aforer
aforer Klausimą uždavęs asmuo
more options

Thanks for your help -- unfortunately, it didn't solve the problem. It still hangs up when I ask it to print from the screen or from Outlook.

aforer
aforer Klausimą uždavęs asmuo
more options

Thanks again for your help. I solved it finally: I went to HP website and they had a diagnostic that seems to have fixed it. I now print OK. It still is a puzzle to me that some items (Adobe, e.g.) were able to print but not Email or print from the screen. Sorry to have bothered you.

arthur forer

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Chosen Solution

No problem, just mark your comment as resolved.