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Constant blocking

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Dear Firefox Community: I used to love Firefox. Now, I am constantly blocked from performing basic functions. Tonight I tried to complete a simple ebay transaction. I wasted more than one hour trying to make a purchase, with Firefox failing at every step. I opened Microsoft Edge and completed my purchase within literally seconds. Firefox now blocks me from several of my favorite websites. My fantasy sports and sports betting websites fail on Firefox but work fine on other browsers. The entire financial pop up window that is supposed to provide security does not work with my bank's website. I am trying to find a good reason to continue using Firefox, and I am not thinking of any. Again, I'm a longtime user and fan but right now the basics are not working with you, Firefox. Very frustrated.

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Does this still happen in Troubleshoot mode?


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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for related messages about blocked content.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window


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Thank you for the replies, but...I have no idea what troubleshoot mode is or how to get into troubleshoot mode. I do not know what enhanced tracking protection is or if I have it or not, but I do not see a purple shield. I just know that more and more Firefox does not work with my online shopping, my bank or my sportsbook. Microsoft Edge does work with these websites. I called my sportsbook today (Draft Kings) and they indicate they do not support use by Firefox browsers and advised me to use Microsoft Edge or Google Chrome. Bummer. Again, I'm a fan but if it doesn't work....


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