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My home screen no longer comes up when I log on to Firefox.

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  • Paskiausią atsakymą parašė FredMcD

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My Firefox home screen no longer comes up when I log on to Firefox or open a new window. I am using macOS Sierra Version 10.12.6 Also When when I click on Firefox in the upper Left corner, and then click on About Firefox or Preferences nothing happen.

Chosen solution

I was able to fix this by using the Firefox Troubleshoot Mode. (See Below) In the Troubleshoot Mode I used the Refresh Firefox button and refreshed Firefox. That solved the problem.

Diagnose Firefox issues using Troubleshoot Mode

Troubleshoot Mode is a special Firefox mode that can be used to diagnose and fix problems. (Troubleshoot Mode was known as Safe Mode in previous versions of Firefox.)

When you start Firefox in Troubleshoot Mode, it temporarily disables add-ons (extensions and themes), turns off hardware acceleration and certain other features, and ignores some customization's. Comparing Firefox's behavior in normal mode to its behavior in Troubleshoot Mode may help pinpoint the cause of the problem.

How to start Firefox in Troubleshoot Mode

Click the menu, click Help, select Troubleshoot Mode… and click Restart in the "Restart Firefox in Troubleshoot Mode?" dialog. Note: You can also start Firefox in Troubleshoot Mode by holding down the option key while starting Firefox.


Troubleshoot Mode window

You will have two options:

   Clicking the Open button will start Firefox with the default theme, 

your extensions will be disabled, and some other features and customization's will be turned off. These changes are temporary. When you leave Troubleshoot Mode and start Firefox normally, your add-ons and other settings will return to the state they were in before you entered Troubleshoot Mode.

   Clicking the Refresh Firefox button will restore Firefox to its 

factory default state while saving your essential information. These changes are permanent. See Refresh Firefox - reset add-ons and settings for more information, before you choose this option. . I hope this helps others as well.

Skaityti atsakymą kartu su kontekstu 👍 0

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Never mind, I got it fixed.

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That was very good work. Well Done.

Please tell us how you fixed the issue. Then flag that last post as Solved Problem as this can help others with similar problems. Go to that post and click the 'Solved' button to its right.

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Chosen Solution

I was able to fix this by using the Firefox Troubleshoot Mode. (See Below) In the Troubleshoot Mode I used the Refresh Firefox button and refreshed Firefox. That solved the problem.

Diagnose Firefox issues using Troubleshoot Mode

Troubleshoot Mode is a special Firefox mode that can be used to diagnose and fix problems. (Troubleshoot Mode was known as Safe Mode in previous versions of Firefox.)

When you start Firefox in Troubleshoot Mode, it temporarily disables add-ons (extensions and themes), turns off hardware acceleration and certain other features, and ignores some customization's. Comparing Firefox's behavior in normal mode to its behavior in Troubleshoot Mode may help pinpoint the cause of the problem.

How to start Firefox in Troubleshoot Mode

Click the menu, click Help, select Troubleshoot Mode… and click Restart in the "Restart Firefox in Troubleshoot Mode?" dialog. Note: You can also start Firefox in Troubleshoot Mode by holding down the option key while starting Firefox.


Troubleshoot Mode window

You will have two options:

   Clicking the Open button will start Firefox with the default theme, 

your extensions will be disabled, and some other features and customization's will be turned off. These changes are temporary. When you leave Troubleshoot Mode and start Firefox normally, your add-ons and other settings will return to the state they were in before you entered Troubleshoot Mode.

   Clicking the Refresh Firefox button will restore Firefox to its 

factory default state while saving your essential information. These changes are permanent. See Refresh Firefox - reset add-ons and settings for more information, before you choose this option. . I hope this helps others as well.

Modified by Mike Dinkel

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Thank you. Safe surfing.

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