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Can`t add bookmarks and important pages anymore

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  • 1 has this problem
  • 8 views
  • Paskiausią atsakymą parašė margot.eisele

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since a couple of days ago, I cannot save any bookmarks anymore. If I press the star, nothing happens. If I try adding the bookmark manually through the menu, nothing happens after I press add to bookmarks.

When I open a new page, the section "important pages" is with empty tiles. I cannot add any pages manually either. If I put in an address and save it, still no pic appears and if I press the tile, nothing happens.

I deinstalled and installed several times, with deinstaller and special programm, with and without disconnecting from my account. I tried opening the browser in safety mode but the problem stays the same. nothing seems to work. When installing again, it always automatically imports my settings, I cannot seem to be able to prevent that in order to see, if it is something there.

The problem seems to occur onlny on my computer at home, the tablet, cellphone and laptop that are also connected to my account are working fine.

Does anybody know, what to do?

I work with Windows 10 64bit and the newest version of mozilla

Pridėtos ekrano nuotraukos

All Replies (8)

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Try to enter about:support in the URL bar, go to "Places" database section and press the Integrity check button.

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Thanks for helping, I hope I got the right one but it was the only thing with integrity (my system is in german). pressed the button but in the log it says error (screenshot)

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A malformed database file... that's unfortunate. Do you have any important bookmarks or can it be deleted?

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well... define important :P I do share all the bookmarks with my other computers and on those, everything is fine. So I guess, I could delete them and reimport them from the other computers?

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Let's create a new profile instead of deleting anything. It would be less prone to errors. Enter about:profiles in the URL bar and click the Create a new profile button (Neues Profil anlegen). Then login to a Firefox account to sync everything to a new profile.

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good news: with the new profile, I can work with bookmarks and important pages again. bad news: as soon as I log in with my account and it syncs, I get the same problem again :(

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Crap, so it looks like the Sync is malforming the file :(. I give up, maybe someone else will suggest something.

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'-( Thks though! I really need those bookmarks :(

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