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I am being prevented from downloading Firefox on my PC

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Hi there,

I am having difficulties today. I was downloading a surveying software program and it appears to have made changes to my computer, such that it destroyed my ability to use Firefox. I have uninstalled it and tried installing it several times . . . and I get the same error coming up (see attached screen save).

Can you assist me in being able to install Firefox again.

Thank you.

Hi there, I am having difficulties today. I was downloading a surveying software program and it appears to have made changes to my computer, such that it destroyed my ability to use Firefox. I have uninstalled it and tried installing it several times . . . and I get the same error coming up (see attached screen save). Can you assist me in being able to install Firefox again. Thank you.
Pridėtos ekrano nuotraukos

All Replies (1)

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The dialog in the screenshot says: "The code execution cannot proceed because VCRUNTIME140_1.dll was not found."

I had that after installing SnapCamera, you know, so I can be a talking potato during zoom meetings. Very important.

I reinstalled the VC runtimes from Microsoft's site (both 32-bit and 64-bit, although I don't know whether I needed the 32-bit). This did require restarting Windows to complete those updates, but got my Firefox working again.

https://support.microsoft.com/en-us/topic/the-latest-supported-visual-c-downloads-2647da03-1eea-4433-9aff-95f26a218cc0

Hope that works for you.

Modified by jscher2000 - Support Volunteer