Crash Report dialog appears even when Firefox has not crashed
Over the past week, each time that I close out of Firefox normally, 30-60 seconds later a Crash Report dialog appears. I don't see any indication that Firefox has actually crashed - everything looks to be working properly. If I try to send the Crash Report to Mozilla it goes into an endless loop without actually sending.
I'm running a current version of Win 10 and Firefox indicates it is up-to-date.
Thanks for your help!
All Replies (1)
You may experience a shutdown hang where Firefox takes too long to close properly and a crash is forced.
Use one of these to close Firefox if you are currently doing that by clicking the close X on the Firefox Title bar.
- "3-bar" menu button -> Exit (Power button)
- Windows: File -> Exit
- Mac: Firefox -> Quit Firefox
- Linux: File -> Quit
If you have submitted crash reports, please post the IDs of one or more recent crash reports that start with "bp-".
You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" (about:support) page.
- click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
Alternatively you can open about:crashes via the location/address bar.