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How can I tell whether IT/ISP has blocked firefox syncing?

  • 6 replies
  • 2 have this problem
  • 17 views
  • Paskiausią atsakymą parašė Mozilla cheese

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Starting this week, Firefox syncing doesn't seem to work anymore at a particular place I visit every weekday. I mean, I can still log into my Firefox account, but nothing syncs: not extensions nor passwords nor bookmarks, even if they all have check marks next to them in about:preferences?entrypoint=fxa_app_menu#sync.

Is there a test I can run to see what's going on behind the scenes? Thanks.

All Replies (6)

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Enter about:sync-log in the URL bar. There should be some recent error logs.

Helpful?

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Hi Ty,
Thank you for your reply.

Here's the top 2 ones:

File:error-sync-1593444527010.txt 20 KB 6/29/2020 8:28:47 AM
https://hastebin.com/unacubevak.js

File:error-sync-1593444559792.txt 5 KB 6/29/2020 8:29:19 AM
https://hastebin.com/sapatafama.coffeescript

Here are the last one:

File:error-sync-1593528708553.txt 4 KB 6/30/2020 7:51:48 AM
https://hastebin.com/xirorehade.coffeescript

Modified by cor-el

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Thanks Ty,

The top one:
error-sync-1593444527010.txt 20 KB 6/29/2020 8:28:47 AM
https://hastebin.com/acoturuyer.js

The last (most recent) one:
error-sync-1593528708690.txt 4 KB 6/30/2020 7:51:48 AM
https://hastebin.com/hovapuhucu.coffeescript

Modified by cor-el

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Hi Ty,

Here's the the top (oldest and also happens to be the biggest file) result:

error-sync-1593444527010.txt 20 KB 6/29/2020 8:28:47 AM paste.mozilla DOT org/5jsPwvXX/raw


Here's the lowest (most recent one) error-sync-1593528708690.txt 4 KB 6/30/2020 7:51:48 AM paste.mozilla DOT org/cMWy21Hs/raw

Helpful?

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I'm not very familiar with sync logs, but there are mostly "login failed" msgs.

Try to log out and log in with full login/password.

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Hi Ty, logging out and logging in with full login and password didn't help, unfortunately. :(

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