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random crashes when moving messages between folders

  • 2 replies
  • 1 has this problem
  • 3 views
  • Paskiausią atsakymą parašė Laurent S

Laurent S
Laurent S
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Hello!

Thunderbird has been "randomly" crashing when I try to move messages from a folder to another (typically when I move them from the "unified inbox", I'm not sure what the correct name is for it). I say randomly because most of the time, moving messages works fine, and suddenly the app crashes when I "drop" a message onto its destination folder. TB often goes 2-3 days without problems though.

After the crash, I have seen a few different situations, the email either disappears completely, or is still left in the inbox folder. In one case I found the missing message in the junk folder.


I am using TB 68.5.0 on linux (debian unstable), but I think this has been happening for a month or so now (maybe a bit more). I have 7 mailboxes in TB, 3 of which are google emails, the other are private domains hosted at gandi.net. All are run through IMAP. I *think* this started when I added the latest mailbox (one of the gandi ones) but I am not 100% sure. The timelines match more or less. I am not sure if the problem only happens on that specific mailbox or others as well. TB provides no crash report (I tried "troubleshooting info / crash reports for the last 3 days / all crash reports", but there is nothing there post-2018).

I have no extensions running. I have tried running in safe mode, and so far no problem, but it might take another day or 2 before the problem happens.

Any ideas what I can do to debug this issue?

Hello! Thunderbird has been "randomly" crashing when I try to move messages from a folder to another (typically when I move them from the "unified inbox", I'm not sure what the correct name is for it). I say randomly because most of the time, moving messages works fine, and suddenly the app crashes when I "drop" a message onto its destination folder. TB often goes 2-3 days without problems though. After the crash, I have seen a few different situations, the email either disappears completely, or is still left in the inbox folder. In one case I found the missing message in the junk folder. I am using TB 68.5.0 on linux (debian unstable), but I think this has been happening for a month or so now (maybe a bit more). I have 7 mailboxes in TB, 3 of which are google emails, the other are private domains hosted at gandi.net. All are run through IMAP. I *think* this started when I added the latest mailbox (one of the gandi ones) but I am not 100% sure. The timelines match more or less. I am not sure if the problem only happens on that specific mailbox or others as well. TB provides no crash report (I tried "troubleshooting info / crash reports for the last 3 days / all crash reports", but there is nothing there post-2018). I have no extensions running. I have tried running in safe mode, and so far no problem, but it might take another day or 2 before the problem happens. Any ideas what I can do to debug this issue?

Modified by Laurent S

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
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One thing you could try is create a new profile from Help/Troubleshooting, about:profiles, then build it up incrementally. First, add the gmail accounts and test the stability, then add the gandi accounts one-at-a-time, test for stability, then keep adding until problems appear. The original profile is unaffected and can be run as needed, and data such as address books, calendars etc. can be transferred.

Laurent S
Laurent S Klausimą uždavęs asmuo
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This does feel incredibly time consuming, so I ended up deleting just the last account, which seemed to be causing the problem, and readding it. So far, it seems to work, though the crash was random. If this is not enough, I'll move on to your proposed fix. Thank you for your help!