cant install or bring up Firefox. Crashes right away. Windows 7 64 bit. It used to work for years. But now get Appcrash in Stackhash_eee5
version 72
Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 72.0.0.7307 Application Timestamp: 5e0f809e Fault Module Name: StackHash_eee5 Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Code: c0000005 Exception Offset: 0000000037c5012a OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1033 Additional Information 1: eee5 Additional Information 2: eee586027b99985fb3f84a8fb6e57bb9 Additional Information 3: 52ba Additional Information 4: 52bafa9bec3b3212ed76087781705344
Chosen solution
hi, the symptoms sound very similar to https://bugzilla.mozilla.org/show_bug.cgi?id=1590430 - did you ever use comodo security products in the past or even if not, could you check if there's a file called IseGuard64.dll, IseGuard32.dll or similar located under C:\Windows\system32\ or your system drive and if so, delete that file?
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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
If you can't open Firefox at all (even in Safe Mode): Find the text file for your latest submitted crash report using these steps: 1. Windows Key + R to open the Run dialog. 2. In the textbox, type %APPDATA%\Mozilla\Firefox\Crash Reports\submitted 3. Press Ok.
Firefox does nor run at all. There is no "crashreports\submitted" file for this crash. Nothing with todays date
Chosen Solution
hi, the symptoms sound very similar to https://bugzilla.mozilla.org/show_bug.cgi?id=1590430 - did you ever use comodo security products in the past or even if not, could you check if there's a file called IseGuard64.dll, IseGuard32.dll or similar located under C:\Windows\system32\ or your system drive and if so, delete that file?
yes that fixed it. thanks