X
Bakstelėkite čia, kad pereitumėte į mobiliąją šios svetainės versiją.

Pagalbos forumas

Firefox + Nvidia drivers causing system freeze. (Event ID 14 from source nvlddmkm cannot be found)

Paskelbta

Ever since i installed a PCI-E slot wifi card my system was freezing but after uninstalling firefox and using chrome there have been 0 crashes.

It usually happens when watching a Video (Youtube/Twitch).

Disabling hardware acceleration decreases crash in Firefox but it still crashes some time.

Basically what happens is the computer freezes, the audio keeps playing for while until i press crtl alt delete and then it all freezes up.

There seems to be a conflict between Firefox Version, latest nvidia drivers + the wifi drivers (Gigabyte GC-WB1733D-I)

Everything was updated to lastest drivers, including Bios, Motherboard, Graphics, and Wifi, Firefox version.

Event viewer message before crash says:


The description for Event ID 14 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\Video3 0c83(1780) 00000000 00000000

The message resource is present but the message was not found in the message table


My computer specs:

MSI geforce gtx 770 graphics card. Evga Supernova 750w G2 gold power supply Asus PRIME B450-PLUS AMD Ryzen 2700x Vulcan T-Force 32GB (4x8GB) DDR4 Samsung Evo 850 SSD +1 extra ssd, +1 hdd, +1 usb drive. 1 monitor, 1 screen/pen tablet. Windows 10, 64 bit.


Any input as I would like to keep using FireFox in the future.

Thanks.

Ever since i installed a PCI-E slot wifi card my system was freezing but after uninstalling firefox and using chrome there have been 0 crashes. It usually happens when watching a Video (Youtube/Twitch). Disabling hardware acceleration decreases crash in Firefox but it still crashes some time. Basically what happens is the computer freezes, the audio keeps playing for while until i press crtl alt delete and then it all freezes up. There seems to be a conflict between Firefox Version, latest nvidia drivers + the wifi drivers (Gigabyte GC-WB1733D-I) Everything was updated to lastest drivers, including Bios, Motherboard, Graphics, and Wifi, Firefox version. Event viewer message before crash says: ------------------ The description for Event ID 14 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer, the display information had to be saved with the event. The following information was included with the event: \Device\Video3 0c83(1780) 00000000 00000000 The message resource is present but the message was not found in the message table ---------------------------- My computer specs: MSI geforce gtx 770 graphics card. Evga Supernova 750w G2 gold power supply Asus PRIME B450-PLUS AMD Ryzen 2700x Vulcan T-Force 32GB (4x8GB) DDR4 Samsung Evo 850 SSD +1 extra ssd, +1 hdd, +1 usb drive. 1 monitor, 1 screen/pen tablet. Windows 10, 64 bit. ---------------------------- Any input as I would like to keep using FireFox in the future. Thanks.
Citata

Papildomi duomenys apie sistemą

Įdiegti papildiniai

ublockers origins cold turkey popup blocker keepa

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.87 Safari/537.36

More Information

WestEnd Sprendimų: 60 Atsakymų: 5387

Sounds like a corrupted driver or GPU problem. Also "nvlddmkm" that is a driver software problem not a browser caused problem.

Sounds like a corrupted driver or GPU problem. Also "nvlddmkm" that is a driver software problem not a browser caused problem.
Was this helpful to you?
Citata
James
  • Top 25 Contributor
  • Moderator
Sprendimų: 1601 Atsakymų: 11324

blazed1987 said

Ever since i installed a PCI-E slot wifi card my system was freezing but after uninstalling firefox and using chrome there have been 0 crashes.

Firefox is not really cause of system crashes/freezes however you may be triggering the right conditions for a crash/freeze to occur while using Firefox but not Chrome.

As you said the issues started after you installed the PCI-E wifi card so I wonder if the system would be stable if wifi card was removed in testing.

I wondered about the PSU being enough but then you say you have a 750w Evga Supernova G2 it is more than adequate. I have one myself in current system as it is a very nice tier 1 PSU.

''blazed1987 [[#question-1272382|said]]'' <blockquote> Ever since i installed a PCI-E slot wifi card my system was freezing but after uninstalling firefox and using chrome there have been 0 crashes. </blockquote> Firefox is not really cause of system crashes/freezes however you may be triggering the right conditions for a crash/freeze to occur while using Firefox but not Chrome. As you said the issues started after you installed the PCI-E wifi card so I wonder if the system would be stable if wifi card was removed in testing. I wondered about the PSU being enough but then you say you have a 750w Evga Supernova G2 it is more than adequate. I have one myself in current system as it is a very nice tier 1 PSU.
Was this helpful to you?
Citata

Klausimą uždavęs asmuo

WestEnd said

Sounds like a corrupted driver or GPU problem. Also "nvlddmkm" that is a driver software problem not a browser caused problem.

Drivers were reinstalled, and I even used 1 year old nvidia drivers to test which still caused a crash. I read that "nvlddmkm" event viewer message can pop up when its not even the graphics card that is the heart of problem although it relates to nvidia drivers.

James said

Firefox is not really cause of system crashes/freezes however you may be triggering the right conditions for a crash/freeze to occur while using Firefox but not Chrome. As you said the issues started after you installed the PCI-E wifi card so I wonder if the system would be stable if wifi card was removed in testing. I wondered about the PSU being enough but then you say you have a 750w Evga Supernova G2 it is more than adequate. I have one myself in current system as it is a very nice tier 1 PSU.

Well its hard to say firefox is not the problem when IT is the thing triggering the crash.

I used to get 2-3 crashes a day on firefox, since i uninstalled it 3 days ago, i got 0 crashes, system has been stable and benchmark tests are showing good results for my specific hardware.

I still need to reinstall Firefox and confirm whether a fresh installation might fix the problem, but I want to run a 5 day test to make sure 100% that the system doesn't crash under Chrome.

I dont think its a power or wifi problem because I played "Apex Legends" for a whole day with 0 crashes even whilst having firefox installed, only crashed whilst watching videos on Firefox.

There probably is a driver conflict problem but if my system works fine without firefox, then firefox seems to be the one who has to fix the conflict, seeing as Chrome and Microsoft Edge are perfectly fine.

''WestEnd [[#answer-1264981|said]]'' <blockquote> Sounds like a corrupted driver or GPU problem. Also "nvlddmkm" that is a driver software problem not a browser caused problem. </blockquote> Drivers were reinstalled, and I even used 1 year old nvidia drivers to test which still caused a crash. I read that "nvlddmkm" event viewer message can pop up when its not even the graphics card that is the heart of problem although it relates to nvidia drivers. ''James [[#answer-1265006|said]]'' <blockquote> Firefox is not really cause of system crashes/freezes however you may be triggering the right conditions for a crash/freeze to occur while using Firefox but not Chrome. As you said the issues started after you installed the PCI-E wifi card so I wonder if the system would be stable if wifi card was removed in testing. I wondered about the PSU being enough but then you say you have a 750w Evga Supernova G2 it is more than adequate. I have one myself in current system as it is a very nice tier 1 PSU. </blockquote> Well its hard to say firefox is not the problem when IT is the thing triggering the crash. I used to get 2-3 crashes a day on firefox, since i uninstalled it 3 days ago, i got 0 crashes, system has been stable and benchmark tests are showing good results for my specific hardware. I still need to reinstall Firefox and confirm whether a fresh installation might fix the problem, but I want to run a 5 day test to make sure 100% that the system doesn't crash under Chrome. I dont think its a power or wifi problem because I played "Apex Legends" for a whole day with 0 crashes even whilst having firefox installed, only crashed whilst watching videos on Firefox. There probably is a driver conflict problem but if my system works fine without firefox, then firefox seems to be the one who has to fix the conflict, seeing as Chrome and Microsoft Edge are perfectly fine.

Modified by blazed1987

Was this helpful to you?
Citata

Klausimą uždavęs asmuo

Reinstalled Firefox and crashes started happening again, so I guess theres no solution besides NOT using firefox?

Reinstalled Firefox and crashes started happening again, so I guess theres no solution besides NOT using firefox?
Was this helpful to you?
Citata

Klausimą uždavęs asmuo

Update:

TL DR:

I might have solved it, both 2400mhz and 2733mhz ram speeds my system was crashing, but I’ve been unable to replicate the problem since setting it to 2666mhz but it might be too early to say.

Any thoughts on RAM speed issues causing crashes like this?

Details:

So I kept firefox uninstalled and everything was working fine. Then there was an Asus prime b450 update bios: 2006, so I flashed the new bios and then for the first time ever Chrome had the same video related crash as Firefox.

So I reinstalled firefox and I was able to replicate the crash every 10-15 minutes.

Basically all I do is go through opening twitch and youtube videos and the crash usually occurs when the video is buffering (loading) so at the start of a video or clicking through the timeline, or when the adverts start. From my experience there’s like a 5% chance each time I do this for the system to freeze.

In my experience this has happened twice even with VLC buffering.

Funny enough opening 20 tabs of twitch/youtube did not crash the system but created some video lag.

VIDEO GAMES WORK FINE 24/7, no crashes.

When the screen freezes there’s like a 10% chance my computer will recover and say the NVidia drivers managed to recover.

NEW THINGS I TRIED:

Uninstalled nearly everything but essential programs.

Updated ALL drivers to latest version available.

Uninstalled Avast Antivirus. (using windows security now)

Plugged PCI wifi card to slot 1, right next to graphic cards (previously on slots 2 & 3)

Disabled Windows colour profiles over ride (when system recovers from driver crash it removes my colour profiles).

STILL CRASHED replicating the problem. Until I changed the ram to 2666mhz haven’t been able to replicate problem since (1 day now).

Update: '''TL DR:''' I might have solved it, both 2400mhz and 2733mhz ram speeds my system was crashing, but I’ve been unable to replicate the problem since setting it to 2666mhz but it might be too early to say. Any thoughts on RAM speed issues causing crashes like this? '''Details:''' So I kept firefox uninstalled and everything was working fine. Then there was an Asus prime b450 update bios: 2006, so I flashed the new bios and then for the first time ever Chrome had the same video related crash as Firefox. So I reinstalled firefox and I was able to replicate the crash every 10-15 minutes. Basically all I do is go through opening twitch and youtube videos and the crash usually occurs when the video is buffering (loading) so at the start of a video or clicking through the timeline, or when the adverts start. From my experience there’s like a 5% chance each time I do this for the system to freeze. In my experience this has happened twice even with VLC buffering. Funny enough opening 20 tabs of twitch/youtube did not crash the system but created some video lag. VIDEO GAMES WORK FINE 24/7, no crashes. When the screen freezes there’s like a 10% chance my computer will recover and say the NVidia drivers managed to recover. '''NEW THINGS I TRIED:''' Uninstalled nearly everything but essential programs. Updated ALL drivers to latest version available. Uninstalled Avast Antivirus. (using windows security now) Plugged PCI wifi card to slot 1, right next to graphic cards (previously on slots 2 & 3) Disabled Windows colour profiles over ride (when system recovers from driver crash it removes my colour profiles). STILL CRASHED replicating the problem. Until I changed the ram to 2666mhz haven’t been able to replicate problem since (1 day now).

Modified by blazed1987

Was this helpful to you?
Citata

Klausimą uždavęs asmuo

Never mind, I realised I uninstalled my ryzen chipset drivers, so I reinstalled the latest version from amd back and I got a crash 10 minutes after.

I’m completely stomped and clueless why this is happening.

I guess I just have a defective motherboard which worked fine before I had to use a PCI-E wifi card so I was unable to notice the defect and return it.

Honestly I hate using amd, I always have these problems with amd rigs, intel has always worked out better for me.

Wouldn’t be surprised if intel Wi-Fi chipset is sabotaging my rigs… lol

Never mind, I realised I uninstalled my ryzen chipset drivers, so I reinstalled the latest version from amd back and I got a crash 10 minutes after. I’m completely stomped and clueless why this is happening. I guess I just have a defective motherboard which worked fine before I had to use a PCI-E wifi card so I was unable to notice the defect and return it. Honestly I hate using amd, I always have these problems with amd rigs, intel has always worked out better for me. Wouldn’t be surprised if intel Wi-Fi chipset is sabotaging my rigs… lol
Was this helpful to you?
Citata
James
  • Top 25 Contributor
  • Moderator
Sprendimų: 1601 Atsakymų: 11324

So you do not have the option of using a Ethernet cable from router or switch to get internet on your PC ?

If you really need to do it by way of wifi then perhaps you could try a wifi range extender as many of them have a 10/100Mbps fast Ethernet or Gigabit Ethernet port so you can connect to the extender by cable to the Ethernet on your motherboard.

One issue with Ryzen especially with Ryzen 1000 was RAM compatibility as you needed to use DDR4 RAM that was validated to work to minimize issues. With Ryzen 3000 that may be less of a issue now.

For example AMD had this list https://www.amd.com/system/files/2017-06/am4-motherboard-memory-support-list-en.pdf

So you do not have the option of using a Ethernet cable from router or switch to get internet on your PC ? If you really need to do it by way of wifi then perhaps you could try a wifi range extender as many of them have a 10/100Mbps fast Ethernet or Gigabit Ethernet port so you can connect to the extender by cable to the Ethernet on your motherboard. One issue with Ryzen especially with Ryzen 1000 was RAM compatibility as you needed to use DDR4 RAM that was validated to work to minimize issues. With Ryzen 3000 that may be less of a issue now. For example AMD had this list https://www.amd.com/system/files/2017-06/am4-motherboard-memory-support-list-en.pdf
Was this helpful to you?
Citata

Klausimą uždavęs asmuo

James said

So you do not have the option of using a Ethernet cable from router or switch to get internet on your PC ? If you really need to do it by way of wifi then perhaps you could try a wifi range extender as many of them have a 10/100Mbps fast Ethernet or Gigabit Ethernet port so you can connect to the extender by cable to the Ethernet on your motherboard. One issue with Ryzen especially with Ryzen 1000 was RAM compatibility as you needed to use DDR4 RAM that was validated to work to minimize issues. With Ryzen 3000 that may be less of a issue now. For example AMD had this list https://www.amd.com/system/files/2017-06/am4-motherboard-memory-support-list-en.pdf

Yes unfortunately I'm stuck with having to use Wifi.

And yes my RAM wasn't on approved list for my motherboard but the same brand and ram type but with the 3200mhz speed was approved and I thought the 3000mhz should not be so different.

I did not notice i have instability issues until I installed the Wifi PCI-E card otherwise I would have returned the motherboard back to amazon.

I just uninstalled the PCI-E and started using the USB wifi adapter I had but I still had a weird issue where all my USB devices disconnect "drop out" suddenly, so i lose my USB devices like Mouse and wifi adapter, this sometimes happened with pci-e wifi too, and then if i tried to shutdown or restart it gets stuck on windows shutting down infinite spiral of circles.

I uninstalled the driver chipset and its not happened so far (still using USB wifi adapter), in fact my computer worked a whole day with the pci-e wifi adapter card when I had uninstalled my chipset drivers by mistake.

I will need to go back and install the pci-e adapter and try to run it without installing the amd chipset drivers again to see what happens.

''James [[#answer-1271042|said]]'' <blockquote> So you do not have the option of using a Ethernet cable from router or switch to get internet on your PC ? If you really need to do it by way of wifi then perhaps you could try a wifi range extender as many of them have a 10/100Mbps fast Ethernet or Gigabit Ethernet port so you can connect to the extender by cable to the Ethernet on your motherboard. One issue with Ryzen especially with Ryzen 1000 was RAM compatibility as you needed to use DDR4 RAM that was validated to work to minimize issues. With Ryzen 3000 that may be less of a issue now. For example AMD had this list https://www.amd.com/system/files/2017-06/am4-motherboard-memory-support-list-en.pdf </blockquote> Yes unfortunately I'm stuck with having to use Wifi. And yes my RAM wasn't on approved list for my motherboard but the same brand and ram type but with the 3200mhz speed was approved and I thought the 3000mhz should not be so different. I did not notice i have instability issues until I installed the Wifi PCI-E card otherwise I would have returned the motherboard back to amazon. I just uninstalled the PCI-E and started using the USB wifi adapter I had but I still had a weird issue where all my USB devices disconnect "drop out" suddenly, so i lose my USB devices like Mouse and wifi adapter, this sometimes happened with pci-e wifi too, and then if i tried to shutdown or restart it gets stuck on windows shutting down infinite spiral of circles. I uninstalled the driver chipset and its not happened so far (still using USB wifi adapter), in fact my computer worked a whole day with the pci-e wifi adapter card when I had uninstalled my chipset drivers by mistake. I will need to go back and install the pci-e adapter and try to run it without installing the amd chipset drivers again to see what happens.

Modified by blazed1987

Was this helpful to you?
Citata
crankygoat Sprendimų: 10 Atsakymų: 124

You might check in Device Manager for conflicts when you have all your normal drivers reinstalled.

You might also make sure you have the updated copy of the NVidia drivers you want, uninstall the NVidia card from Device Manager, and reboot. Windows should want to install the drivers automagically, but in case not, you can manually initiate installation or update from the NVidia card's Device Manager entry. Sometimes the driver software or registry entries get borked, and this is how to fix that.

You might check in Device Manager for conflicts when you have all your normal drivers reinstalled. You might also make sure you have the updated copy of the NVidia drivers you want, uninstall the NVidia card from Device Manager, and reboot. Windows should want to install the drivers automagically, but in case not, you can manually initiate installation or update from the NVidia card's Device Manager entry. Sometimes the driver software or registry entries get borked, and this is how to fix that.
Was this helpful to you?
Citata
Užduoti klausimą

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.