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constant crashing in safe mode and reinstall

  • 9 replies
  • 2 have this problem
  • 22 views
  • Paskiausią atsakymą parašė FredMcD

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constant crashing, tried resetting firefox, uninstall/reinstall, safe mode, its always crashing. thought it was something malware, checked and got nothing back from my software. I think it could be a RAM problem since I only got 4gb but this never happened before so i dont know

Chosen solution

Realized that gmail and youtube playing in the background was the main cause for the constant crashing. I've since upgraded my laptop to 8gb ram, no issues. Thanks for everything

Skaityti atsakymą kartu su kontekstu 👍 0

All Replies (9)

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ไม่มีความเป็นส่วนด้วย

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Azpen said

I think it could be a RAM problem . . . .

MemTest LAST UPDATED : 27/09/2013 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.

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Azpen said

thought it was something malware

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

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Azpen said

constant crashing

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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I checked for malware using malwarebytes and synmantec endpoint protection. Nothing suspicious shows us.

Here are the crash report ID's: bp-004107f9-9091-48c8-aa21-95bcc0191024 bp-9e92cbc3-c276-401e-a948-96fe60191024 bp-f077704d-4c83-462c-84b2-7a98d0191024 bp-db8af165-6272-47fe-8de1-a4ede0191024 bp-9cc9b518-b314-4078-9918-5ad360191024 bp-b5993e74-ad85-4887-935a-596d50191024 bp-f1a2c38a-619c-477d-a727-c2b3b0191024

these crashes happen right after I reload from a crashed tab.

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Product Firefox Release Channel release Version 69.0.3 Build ID 20191009172106 (2019-10-09) OS Unknown

bp-004107f9-9091-48c8-aa21-95bcc0191024 Signature: OOM | small

System Memory Use Percentage 89 ++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 69.0.3 Build ID 20191009172106 (2019-10-09) OS Windows 10 OS Version 10.0.18362

bp-9e92cbc3-c276-401e-a948-96fe60191024 bp-f077704d-4c83-462c-84b2-7a98d0191024

Signature: OOM | small

Crash Reason EXCEPTION_BREAKPOINT

System Memory Use Percentage 86

IPSEng64.dll = Symantec Intrusion Detection

igd10iumd64.dll = Intel HD Graphics Drivers for Windows 8(R) = Intel Corporation

xul.dll = Firefox

Modified by FredMcD

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Signature: OOM means Out Of Memory.


Many have reported issues using the 64bit Firefox. Install the 32bit version from; Download Firefox For All languages And Systems {web link}

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Chosen Solution

Realized that gmail and youtube playing in the background was the main cause for the constant crashing. I've since upgraded my laptop to 8gb ram, no issues. Thanks for everything

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That was very good work. Well Done. Please flag your last post as Solved Problem as this can help others with similar problems.