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One of my email accounts in thunderbird seems to be frozen, how do I fix this?

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I have several different email accounts on thurnderbird but the main account seems to be frozen, I can't receive new emails from it and sending email out from it is very very slow. I only have this problem with one of the email accounts though, the others seem to be working normally. Any advice would be very much appreciated.

I have several different email accounts on thurnderbird but the main account seems to be frozen, I can't receive new emails from it and sending email out from it is very very slow. I only have this problem with one of the email accounts though, the others seem to be working normally. Any advice would be very much appreciated.
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Toad-Hall
  • Top 10 Contributor
Sprendimų: 1711 Atsakymų: 11426

re :the main account seems to be frozen, I can't receive new emails from it and sending email out from it is very very slow.

If you logon to webmail account using a browser, are there new emails that have not downloaded? Are there no recent emails? If webmail is not getting new emails then it is possible you have reached your quota and server cannot receive more until emails are deleted.

Confirm new emails are being received on server.

Do you compact your folders especially Inbox on a regular basis? Compacting fully removes all hidden marked as deleted emails and reduces the file size.

Are you talking about a Pop or Imap mail account?

re :''the main account seems to be frozen, I can't receive new emails from it and sending email out from it is very very slow.'' If you logon to webmail account using a browser, are there new emails that have not downloaded? Are there no recent emails? If webmail is not getting new emails then it is possible you have reached your quota and server cannot receive more until emails are deleted. Confirm new emails are being received on server. Do you compact your folders especially Inbox on a regular basis? Compacting fully removes all hidden marked as deleted emails and reduces the file size. Are you talking about a Pop or Imap mail account?
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The email account is through gmail but it's for a business. Yes, when I log into the web based portal there are new messages there. This is how I know the new messages aren't getting through on Thunderbird. I compact the folders every time it asks me if I want to compact them too. The only thing I've found that helps (for a little while) is completely closing down my computer then starting it back up and opening Thunderbird again. Then it clears out everything again but shortly after this it freezes again. Just closing Thunderbird and opening it up again doesn't clear things out. I have to close the whole computer out and retart to get things cleared up again.

The email account is through gmail but it's for a business. Yes, when I log into the web based portal there are new messages there. This is how I know the new messages aren't getting through on Thunderbird. I compact the folders every time it asks me if I want to compact them too. The only thing I've found that helps (for a little while) is completely closing down my computer then starting it back up and opening Thunderbird again. Then it clears out everything again but shortly after this it freezes again. Just closing Thunderbird and opening it up again doesn't clear things out. I have to close the whole computer out and retart to get things cleared up again.
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Toad-Hall
  • Top 10 Contributor
Sprendimų: 1711 Atsakymų: 11426

Please perform a test: Restart Computer in 'Safe Mode with Networking' mode. Start Thunderbird.

Stay in that computer mode as you need to ascertain if the freezing also occurs in 'Safe Mode with Networking' mode. Please report back on results.

Please perform a test: Restart Computer in 'Safe Mode with Networking' mode. Start Thunderbird. Stay in that computer mode as you need to ascertain if the freezing also occurs in 'Safe Mode with Networking' mode. Please report back on results.
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Klausimą uždavęs asmuo

I actually just updated Thunderbird with the newest edition, then ran CCleaner which goes in and cleans out all the cache and temp files of Thunderbird. Restarted my computer and (knock on wood) so far it all seems to be working correctly now.

I actually just updated Thunderbird with the newest edition, then ran CCleaner which goes in and cleans out all the cache and temp files of Thunderbird. Restarted my computer and (knock on wood) so far it all seems to be working correctly now.
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