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"Firefox can't update to the latest version" appears after updating.

Paskelbta

It appears that the update service for Firefox (and possibly Thunderbird) is broken, as I get a pop-up stating "Firefox can't update to the latest version" every time I launch and every couple of hours.

I have uninstalled Firefox, installed with a new profile (moved original elsewhere), and tried it all over again after removing Firefox, ThunderBird and the Mozilla Update Service through Revo Uninstall. Doesn't appear to work.

Somehow the update service just can't fetch update information and keeps showing that message.

Any advice is appreciated.

It appears that the update service for Firefox (and possibly Thunderbird) is broken, as I get a pop-up stating "Firefox can't update to the latest version" every time I launch and every couple of hours. I have uninstalled Firefox, installed with a new profile (moved original elsewhere), and tried it all over again after removing Firefox, ThunderBird and the Mozilla Update Service through Revo Uninstall. Doesn't appear to work. Somehow the update service just can't fetch update information and keeps showing that message. Any advice is appreciated.
Citata

Papildomi duomenys apie sistemą

Application

  • Firefox 65.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:65.0) Gecko/20100101 Firefox/65.0
  • Support URL: https://support.mozilla.org/1/firefox/65.0.2/WINNT/en-US/

Plėtiniai

  • Absolute Enable Right Click & Copy 1.3.8 ({9350bc42-47fb-4598-ae0f-825e3dd9ceba})
  • Adobe Acrobat 18.0.9 (web2pdfextension.17@acrobat.adobe.com)
  • better-onetab 1.4.3 ({f68ff8a5-b145-412b-bc29-b9374c427f82})
  • Blend In 65.0 ({0aa26703-f666-467e-bbcb-0201dc49725c})
  • Cookie Quick Manager 0.4rc4 ({60f82f00-9ad5-4de5-b31c-b16a47c51558})
  • Flagfox 6.1.12 ({1018e4d6-728f-4b20-ad56-37578a4de76b})
  • Form History Control (II) 2.3.0.0 (formhistory@yahoo.com)
  • Greasemonkey 4.7 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781})
  • HTTPS Everywhere 2019.1.31 (https-everywhere@eff.org)
  • Kee 2.5.6 (keefox@chris.tomlinson)
  • MEGA 3.53.1 (firefox@mega.co.nz)
  • nazeka 0.2.6.0 (nazeka@wareya.moe)
  • Open Page in Private Window 1.1.1 (open-page-in-private-window@cpeterso.com)
  • Page Cache Archiver 1.9.7 (archiver@menu.com)
  • Reverse Image Search 3.3.4 ({0da2e603-21ba-4422-8049-b6d9e013ed84})
  • Save Page WE 13.3 (savepage-we@DW-dev)
  • Searchonymous 1.1.1 (jid1-WF1v8esuNM9pRg@jetpack)
  • ShareX 1.0.0 (firefox@getsharex.com)
  • To Google Translate 3.3 (jid1-93WyvpgvxzGATw@jetpack)
  • uBlock Origin 1.18.6 (uBlock0@raymondhill.net)
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Javascript

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Graphics

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Modified Preferences

Misc

  • Naudotojo JS: Ne
  • Accessibility: No
FredMcD
  • Top 10 Contributor
Sprendimų: 4026 Atsakymų: 56280

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?
Was this helpful to you? 0
Citata
cor-el
  • Top 10 Contributor
  • Moderator
Sprendimų: 16999 Atsakymų: 153486

Try to run the Firefox program once as Administrator (right-click: Run as Administrator).

Try to run the Firefox program once as Administrator (right-click: Run as Administrator).
Was this helpful to you? 0
Citata

Klausimą uždavęs asmuo

FredMcD said

Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

I've opened Firefox in Safe Mode in the morning and left it open. I came back after work and the message still appeared.

cor-el said

Try to run the Firefox program once as Administrator (right-click: Run as Administrator).

This is already running under the local administrator account.

''FredMcD [[#answer-1205240|said]]'' <blockquote> [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? </blockquote> I've opened Firefox in Safe Mode in the morning and left it open. I came back after work and the message still appeared. ''cor-el [[#answer-1205379|said]]'' <blockquote> Try to run the Firefox program once as Administrator (right-click: Run as Administrator). </blockquote> This is already running under the local administrator account.
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Citata
cor-el
  • Top 10 Contributor
  • Moderator
Sprendimų: 16999 Atsakymų: 153486

There is a difference between using a Windows administrator account and running a program as administrator, so you can still try this.

There is a difference between using a Windows administrator account and running a program as administrator, so you can still try this.
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Citata

Klausimą uždavęs asmuo

As suggested, I launched firefox.exe via the "run as administrator" and left it open overnight. It is still prompting me to download a fresh copy.

As suggested, I launched firefox.exe via the "run as administrator" and left it open overnight. It is still prompting me to download a fresh copy.
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Citata
FredMcD
  • Top 10 Contributor
Sprendimų: 4026 Atsakymų: 56280

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Let’s do a full clean re-install; [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Note:''' Check Both Folders '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia
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Citata
Pj
  • Top 25 Contributor
Sprendimų: 24 Atsakymų: 656

I wonder if this About:Config URL was deleted it might repopulate a 'working' URL:

app.update.url = https://aus5.mozilla.org/update/...


~Pj

I wonder if this '''About:Config''' URL was deleted it might repopulate a 'working' URL: '''app.update.url''' = https://aus5.mozilla.org/update/... ~Pj
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Citata

Klausimą uždavęs asmuo

FredMcD said

Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link} Save the file. Then Close Firefox. Using your file browser, open the Programs Folder on your computer. Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one. Do Not remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

I've completed the clean installation of Firefox (64-bit) for Windows as described above, deleting the Firefox and Mozilla Update Sevice folders while keeping the profile folder. After a few hours the message has re-appeared again.


Pj said

I wonder if this About:Config URL was deleted it might repopulate a 'working' URL: app.update.url = https://aus5.mozilla.org/update/... ~Pj

The string has not been deleted, why would it on a clean install?

''FredMcD [[#answer-1205809|said]]'' <blockquote> Let’s do a full clean re-install; [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Note:''' Check Both Folders '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia </blockquote> I've completed the clean installation of Firefox (64-bit) for Windows as described above, deleting the Firefox and Mozilla Update Sevice folders while keeping the profile folder. After a few hours the message has re-appeared again. ''Pj [[#answer-1206194|said]]'' <blockquote> I wonder if this '''About:Config''' URL was deleted it might repopulate a 'working' URL: '''app.update.url''' = https://aus5.mozilla.org/update/... ~Pj </blockquote> The string has not been deleted, why would it on a clean install?
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Pj
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davinciko said

The string has not been deleted, why would it on a clean install?

Pj said

I wonder if this About:Config URL would be deleted it might repopulate a 'working' URL: app.update.url = https://aus5.mozilla.org/update/...

I should have worded it better. I'm saying, if you were to delete it, would that fix the problem?

A while back, when I couldn't get my FF to pop-up saying a new version is available, I deleted that URL in About:Config and it worked shortly thereafter. Maybe it was a coincidence.

[Image links removed by moderator. Please read Forum rules and guidelines, thanks.]

''davinciko [[#answer-1206366|said]]'' <blockquote> The string has not been deleted, why would it on a clean install? </blockquote> ''Pj [[#answer-1206194|said]]'' <blockquote> I wonder if this '''About:Config''' URL '''would be deleted''' it might repopulate a 'working' URL: '''app.update.url''' = https://aus5.mozilla.org/update/... </blockquote> I should have worded it better. I'm saying, if you were to delete it, would that fix the problem? A while back, when I couldn't get my FF to pop-up saying a new version is available, I deleted that URL in '''About:Config''' and it worked shortly thereafter. Maybe it was a coincidence. <Br><Br><Center><img src="https://www.allsmileys.com/files/smiley-central-communicate/5238.gif" alt="" style="border:0px;vertical-align:middle"></Center> ''[Image links removed by moderator. Please read [[Forum rules and guidelines]], thanks.]''

Modified by Chris Ilias

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Klausimą uždavęs asmuo

I've cleared, the app.update.url string. Let's see what happens.

I've cleared, the app.update.url string. Let's see what happens.
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Klausimą uždavęs asmuo

Welp, none of this seems to be working.

Welp, none of this seems to be working.
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I've found my issue in my DNS tables rules. Seems I added aus5.mozilla.org along side an extensive list of know telemetry URLs.

I've found my issue in my DNS tables rules. Seems I added aus5.mozilla.org along side an extensive list of know telemetry URLs.
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cor-el
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Clearing the update pref probably won't work because Firefox uses an API to retrieve the update data.

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.

Clearing the update pref probably won't work because Firefox uses an API to retrieve the update data. *https://aus5.mozilla.org/api/v1/releases Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10
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