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Firefox crashes on clean install

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  • 2 have this problem
  • 63 views
  • Paskiausią atsakymą parašė FredMcD

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Firefox crashes 1 of 2 times when I open it. I have uninstalled it, deleted all Mozilla folders under C:\Users and reinstalled latest FF. When I open it in Safe mode on a clean install I got this dump. The problem started after a Windows 10 update.

AdapterDeviceID: 0x1200 AdapterDriverVersion: 23.21.13.8813 AdapterSubsysID: 35151458 AdapterVendorID: 0x10de AvailablePageFile: 12711714816 AvailablePhysicalMemory: 10966462464 AvailableVirtualMemory: 140731534286848 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 1506661564416 BreakpadReserveSize: 83886080 BuildID: 20190108160530 ContentSandboxCapable: 1 ContentSandboxLevel: 5 CrashTime: 1548327801 DOMIPCEnabled: 1 EventLoopNestingLevel: 1 FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 InstallTime: 1548327232 MemoryErrorCorrection: None ModuleSignatureInfo: {"ESET, spol. s r.o.":["eplgFirefox.dll"],"Microsoft Corporation":["api-ms-win-crt-runtime-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-0.dll","msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["wsock32.dll","dataexchange.dll","Windows.UI.dll","usp10.dll","twinapi.dll","DWrite.dll","wscapi.dll","InputHost.dll","TextInputFramework.dll","wbemsvc.dll","fastprox.dll","NapiNSP.dll","pnrpnsp.dll","winrnr.dll","wshbth.dll","wbemcomn.dll","wbemprox.dll","urlmon.dll","ColorAdapterClient.dll","mscms.dll","comctl32.dll","iertutil.dll","GdiPlus.dll","msi.dll","dbgcore.dll","dbghelp.dll","dhcpcsvc.dll","MMDevAPI.dll","AudioSes.dll","version.dll","WindowsCodecs.dll","WinTypes.dll","CoreUIComponents.dll","avrt.dll","nlaapi.dll","propsys.dll","wtsapi32.dll","d3d11.dll","d2d1.dll","dcomp.dll","winmmbase.dll","winmm.dll","CoreMessaging.dll","uxtheme.dll","dwmapi.dll","twinapi.appcore.dll","rmclient.dll","dxgi.dll","ntmarta.dll","winsta.dll","IPHLPAPI.DLL","dnsapi.dll","mswsock.dll","CRYPTBASE.DLL","devobj.dll","userenv.dll","kernel.appcore.dll","powrprof.dll","msasn1.dll","profapi.dll","windows.storage.dll","cfgmgr32.dll","KERNELBASE.dll","wintrust.dll","gdi32full.dll","msvcp_win.dll","cryptsp.dll","ucrtbase.dll","bcryptPrimitives.dll","bcrypt.dll","win32u.dll","crypt32.dll","oleaut32.dll","msctf.dll","rpcrt4.dll","shell32.dll","setupapi.dll","nsi.dll","SHCore.dll","user32.dll","clbcatq.dll","gdi32.dll","ole32.dll","combase.dll","psapi.dll","sechost.dll","advapi32.dll","ws2_32.dll","shlwapi.dll","msvcrt.dll","kernel32.dll","imm32.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","nss3.dll","mozglue.dll","lgpllibs.dll"],"Realtime Soft AG":["RTSUltraMonHook.dll","UltraMonResButtons.dll"]} Notes: FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 546 StartupCrash: 0 StartupTime: 1548327794 SystemMemoryUsePercentage: 35 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20190108160530","version":"64.0.2","vendor":"Mozilla","displayVersion":"64.0.2","platformVersion":"64.0.2","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16335,"virtualMaxMB":134217728,"cpu":{"count":16,"cores":8,"vendor":"AuthenticAMD","family":23,"model":1,"stepping":1,"l2cacheKB":512,"l3cacheKB":8192,"speedMHz":3400,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":17763,"windowsUBR":253,"installYear":2019},"hdd":{"profile":{"model":"Samsung SSD 750 EVO 250GB","revision":"MAT01B6Q"},"binary":{"model":"Samsung SSD 750 EVO 250GB","revision":"MAT01B6Q"},"system":{"model":"Samsung SSD 750 EVO 250GB","revision":"MAT01B6Q"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"NVIDIA GeForce GTX 560 Ti","vendorID":"0x10de","deviceID":"0x1200","subsysID":"35151458","RAM":1024,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\\nvldumd.dll","driverVersion":"23.21.13.8813","driverDate":"10-27-2017","GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":1024,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1280,"screenHeight":1024,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","gpuProcess":{"status":"blocked"},"wrQualified":{"status":"available"},"webrender":{"status":"unavailable"},"d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"appleModelId":null,"isWow64":false,"sec":{"antivirus":["ESET Security"],"antispyware":["ESET Security","Spybot - Search and Destroy"],"firewall":["ESET Firewall"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.widget.inNavBar":false},"sandbox":{"effectiveContentProcessLevel":5},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null,"attribution":{"campaign":"%2528not%2Bset%2529","content":"%2528not%2Bset%2529","medium":"referral","source":"www.google.com"}},"profile":{"creationDate":17920,"firstUseDate":17920},"addons":{"activeAddons":{"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17904,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17904},"screenshots@mozilla.org":{"version":"35.0.0","scope":1,"type":"extension","updateDay":17904,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17904},"webcompat@mozilla.org":{"version":"3.0.0","scope":1,"type":"extension","updateDay":17904,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17904}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"","scope":1,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"updateDay":0},"activePlugins":[{"name":"dummy","version":"0.1","description":"Blocklist unavailable","blocklisted":false,"disabled":true,"clicktoplay":false,"mimeTypes":["text/there.is.only.blocklist"],"updateDay":17920}],"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}},"persona":"default-theme@mozilla.org"}} ThreadIdNameMapping: 512:"Gecko_IOThread",8508:"Timer",11104:"Link Monitor",13160:"Socket Thread",10124:"JS Watchdog",9624:"JS Helper",13852:"JS Helper",12808:"JS Helper",3976:"JS Helper",1008:"JS Helper",10968:"JS Helper",12456:"JS Helper",2940:"JS Helper",13604:"Cache2 I/O",2024:"Cookie",9804:"DOM Worker",14060:"IPDL Background",9840:"GMPThread",8100:"WindowsVsyncThread",12676:"Compositor",11300:"ImgDecoder #1",14024:"ImageIO",4676:"HTML5 Parser",7736:"StyleThread#3",11812:"StyleThread#0",14372:"StyleThread#1",7108:"StyleThread#2",1560:"StyleThread#4",4932:"StyleThread#5",11764:"ImageBridgeChild",12588:"DOM Worker",14572:"ProcessHangMon",576:"StreamTrans #75", Throttleable: 1 TotalPageFile: 19678539776 TotalPhysicalMemory: 17128402944 TotalVirtualMemory: 140737488224256 URL: UptimeTS: 63.35751 Vendor: Mozilla Version: 64.0.2 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445

AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192

Chosen solution

Solved, I found the issue by going to this page. about:crashes

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Chosen Solution

Solved, I found the issue by going to this page. about:crashes

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That was very good work. Well done. Please flag your last post as Solved Problem so others will know.