Separate Security Issue, please update your Flash 21.0 r0 by removing it with this tool : https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html If you use it Reinstall with Flash Player Version: 31.0.0.108 Current Version https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, . . . .) Note: Other software is offered in the download. <Windows Only>

Hi, not a good sign when Flash is 10 versions out of date and when a new one is released the older 1 has 100 ways to be hacked in each one.

You really only have the one chance to share data and that is when making the question and yes it would have been helpful.

No idea what extensions your running, that would have told us. No Idea about Video Card Drivers, but would think it would not matter for 1 site but could have told you if good or bad.

If your running any of these it could be there issue : Avast/AVG, Kaspersky, BitDefender and ESET sometimes McAfee

Please check if the site is up or down with this URL : https://downforeveryoneorjustme.com/

Please try : SAFE MODE

• https://support.mozilla.org/kb/Safe+Mode
• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

In Firefox Safe mode these changes are effective:

• all extensions are disabled (about:addons)
• default theme is used (no persona)
• userChrome.css and userContent.css are ignored (chrome folder)
• default toolbar layout is used (file: localstore-safe.rdf)
• Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
• hardware acceleration is disabled (Options > Performance > Uncheck to view)
• plugins are not affected
• preferences are not affected

TEST''''is issue still there ?

If so : please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st:

• https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
• https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

then

• https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Thank you, Pkshadow, I really appreciate this. I'm going to wait till my colleague is here to help me go through these actions. I'll let you know what happens.

Please provide the link so we can check it out. No Personal Information Please !

I've tried various versions, but basically i'm trying to get to

rbs.co.uk or https://personal.rbs.co.uk/personal/ways-to-bank/digital-banking.html

this is one of the urls i end up with: https://www.rbsdigital.com/servicemanagement/GenericErrorPageNoMenu.aspx?ErrorPage=EP83

That's definitely an issue with the server itself. I'm not sure why it's happening, perhaps you have an old bookmark or something, but please talk to the bank and tell them to talk to their tech support.

Yes, i've spoken with 3 different people at the bank. They're not experiencing this with any other customers. On their advice i cleared cache and cookie histories, tried with security software on and off, updated a latest version of chrome... nothing's worked so far.

I'll try out what Pkshadow has suggested above, once i have a computer-literate colleague with me.

Debjones, you could try again in a few hours or so, cause these bans usually expire in a day .....

I first noticed it yesterday morning, so it's been over 36 hrs so far.

Debjones said

I first noticed it yesterday morning, so it's been over 36 hrs so far.

Bummer  ! (it won't hurt to try again in a few hours though)

Maybe it's best to stick to your original plan and try out what Pkshadow has suggested ......

Use a web search to get to the websites main page. Then work your way to where you want to be. Remember to bookmark as you go along.

https://www.ssllabs.com/ssltest/analyze.html?d=www.rbs.co.uk&hideResults=on

Many thanks, James, I tried this just now and seems to have solved the problem.

Should I be concerned about whether my security was compromised while I couldn't access the website?