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Firefox keeps crashing at the end of file download @ IPCError-browser | ShutDownKill

  • 9 replies
  • 1 has this problem
  • 7 views
  • Paskiausią atsakymą parašė FredMcD

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Hi. Firefox keeps crashing when I try to download a file, since update version 59.0.2. I'm using windows 10 64 bit. If I restart the PC It runs fine for a while, but if I put the computer to sleep and use firefox after waking it up. Browsing is fine, but if I try to save an image or download a file it crashes. The file gets saved to the download location, but if I start firefox again. The download starts over, deleting the previously downloaded file.

Modified by Wayne Mery

All Replies (9)

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This is a screen shot of it after trying to save the avatar in support

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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FredMcD said

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them. The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.
aboutcrashesFx29
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

I'm not sure why it didn't log the previous crashes, but this is the most recent one bp-1bbee77a-0f52-4ee6-8e5a-761670180526 5/26/2018 11:12 AM

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Product Firefox Release Channel release Version 55.0.1 Build ID 20170809080026 OS Windows 10 OS Version 10.0.14393

bp-1bbee77a-0f52-4ee6-8e5a-761670180526 Signature: IPCError-browser | ShutDownKill

Attention Sumo's there are 30 related bug reports including; You are not authorized to access bug 1452499

atidxx64.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

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Note that this is an old report from 2017.

  • CrashTime : Thu, 17 Aug 2017 02:46:20 GMT
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I don't understand the problem. It just crashed again at download and I can see only that crash report in the browser. No other reports.

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This is the screenshot of firefox which just crashed

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Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

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Product Firefox Release Channel release Version 55.0.1 Build ID 20170809080026 OS Windows 10 OS Version 10.0.14393

bp-1bbee77a-0f52-4ee6-8e5a-761670180526 Signature: IPCError-browser | ShutDownKill

CrashTime 1502937980

Attention Sumo's there are 30 related bug reports

atidxx64.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64