installed ff update 59.0.2 from 59.0.1, now i have 2 ff programs on my Acer w/7 box. ff 59.0.1 in c/programs, ff 59.0.2 in me/appdata/local/Mozilla???? both
did a manual install. perhaps my uninstalling ff update/maintenance earlier caused this? which one do I uninstall?
All Replies (1)
Hi, both as they are now all mixed together and if uninstall one the other will not work. Please for both : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :
- https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
- https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
Reinstall with Current Release Firefox 59.0.2 with a Full Version Installer
Please let us know if this solved your issue or if need further assistance.