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I cannot log into my wordpress site with firefox, I can with other search engines

  • 3 replies
  • 2 have this problem
  • 2980 views
  • Paskiausią atsakymą parašė FredMcD

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I cannot access my wordpress.org site to edit it through Firefox. Error message says I have wrong password: not true. But I went ahead and asked for link to reset password, did so several times, and still cannot enter into my Wordpress dashboard. This is definitely a Firefox issue, as I can access my WordPress account through Safari and Google Chrome. I want to continue to use Firefox, but cant if I cannot use it to access critical pages for my business.

This is a recent error message:

Chosen solution

Enter the password/username manually. Still a problem?


Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network.

[v57+] Select Privacy. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Skaityti atsakymą kartu su kontekstu 👍 2

All Replies (3)

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Chosen Solution

Enter the password/username manually. Still a problem?


Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network.

[v57+] Select Privacy. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

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Thanks so much! Clearing the cookies and the cache worked. I can now work on my website from Firefox.

PS: Is there some way of preventing this in future? Or does it come with the territory when Firefox is upgraded?

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Glad to help. Safe Surfing.

Without knowing the cause of the problem . . . . . It might have been a corrupt file that was removed.