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How to fix "Your Organizations policies are preventing us from completing this action for you. For more info contact your help desk" I have Firefox as default b
Using Outlook (Office 2013). Never used to happen but now I cannot click on any link within an email without getting pop-up message: "Your Organizations policies are preventing us from completing this action for you. For more info contact your help desk". I repeat, this never used to happen - it started the past few months. I have Firefox (64-bit) set as my default browser and I've tried the reset of IE and choosing Outlook as my default program. No luck. I even set IE as my default and that did not work. I love Firefox and I also love Outlook and use them both a lot so it would be great if they got along. Can someone please help me fix this issue?
All Replies (9)
Try to redo the default browser and temporarily set another browser as the default.
You can also try to uninstall and reinstall Firefox and let it set itself as the default browser when prompted.
Tried re-installing Firefox (64-bit) and I have the same issue. While Firefox was de-installed, and Microsoft Edge was my default browser (after reboot) I tried a hyperlink in an Outlook email and it STILL gave me the error.
Found that MS site some time back and tried everything except the registry copy & paste. No luck. I'm using Windows 10 on a 64-bit machine so the first option they listed was not appropriate. I tried the second one (the default browser reset) and that has gone no where. I think there may be an issue in my registry but I don't want to go that deep and really screw something up. I can copy the link out of the email and paste it into Firefox which always works OK. Just a little more trouble.
Repair System Registry and Files
Run the Windows Deployment Image Servicing and Management (DISM) and System File Checker (SFC) tools as Administrator. The DISM and SFC tools scan the integrity of the Windows image and all protected system files replaces corrupted, damaged and incorrect versions.
Windows 10 To run the DISM command use the Windows key + X keyboard shortcut to open the Power User menu, then select Command Prompt (Admin). Type "DISM /Online /Cleanup-Image /RestoreHealth" (without quotes or copy/paste) and press Enter. While running DISM you may notice the process will appear to pause at 20%. After a few minutes the operation will continue.
(FOR DOING Above & Below - WINDOWS All OTHER VERSIONS - Use Search To Find Command Prompt ** Enter CMD.exe to Find COMMAND PROMPT Then Right Click & RUN AS ADMIN)
To run the SFC command use the Windows key + X keyboard shortcut to open the Power User menu and select Command Prompt (Admin). Type "SFC /SCANNOW" (without quotes or copy/paste) and press Enter. For more information on using SFC, please refer to the Microsoft KB: Use the System File Checker tool to repair missing or corrupted system files
Please let us know if this solved your issue or if need further assistance.
Did you check the related registry keys in HKEY_CLASSES_ROOT with the registry editor?
Did you have Firefox 32-bit as your default browser, then installed Firefox 64-bit, then uninstalled Firefox 32-bit without first switching your default browser to another browser? The Outlook error (with slightly different wording) was recently documented as a known issue in this article: How to switch from 32-bit to 64-bit Firefox.
Great news! And yes...I recently moved from 32-bit Firefox to 64-bit and yes, I missed the step about setting the default browser to IE in the process. The good news is...cor-el was spot-on! I went into my registry and found that HKEY_CLASSES_ROOT\.html was set to "Firefox HTML" which you would think would be correct but I guess not. I changed it to simply "htmlfile" per Method 3, Step 3 in the Microsoft article listed below and everything is now working! Did not have to re-boot. Link is: https://support.microsoft.com/en-gb/help/310049/hyperlinks-are-not-working-in-outlook/ Everything seems to be working now. THANK YOU all! What a fantastic Firefox community effort! You guys are the BEST!
I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.