Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 2 replies
  • 1 has this problem
  • 7 views
  • Paskiausią atsakymą parašė FredMcD

more options

Crash ID: bp-81b49ab8-2ef0-426a-894c-84e890170605

Crash ID: bp-81b49ab8-2ef0-426a-894c-84e890170605

All Replies (2)

more options

Start Firefox in Safe Mode {https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode} by holding down the <Shift> key (Mac = Options key), and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


On a different note, I see that you are using Firefox ver46.0. Maybe you should consider updating to the latest Firefox ver53.0.3. If you update then check whether the issue still exists.

more options

Product Firefox Release Channel release Version 46.0 Build ID 20160421124000 OS Windows 10 OS Version 10.0.15063

bp-81b49ab8-2ef0-426a-894c-84e890170605 Signature: JS::CallbackTracer::onStringEdge

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Update Firefox to the latest version 51.0.3