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No connection with IMAP-server. Cannot receive new messages

  • 5 replies
  • 3 have this problem
  • 1 view
  • Paskiausią atsakymą parašė kennyd77

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A window pops up in the right-hand bottom corner saying No connection with IMAP-server. It says I should find a dialogue window to make necessary changes but I cannot fin it. Please, help me.

A window pops up in the right-hand bottom corner saying No connection with IMAP-server. It says I should find a dialogue window to make necessary changes but I cannot fin it. Please, help me.

Chosen solution

First of all, reboot the computer if you haven't already. Then if the problem remains:

You need to check to make sure that the e-mail server settings for your account in Thunderbird are what your e-mail provider says they should be.

If you post here your Troubleshooting Information from Thunderbird, then I can determine if you are using the correct settings or not.

Press the Alt key or F10 key on your keyboard to show the Thunderbird menu. Thunderbird menu: Help: Troubleshooting Information Click the "Copy text to clipboard" button. Paste (Ctrl-V), the text into your response here.

Skaityti atsakymą kartu su kontekstu 👍 1

All Replies (5)

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Chosen Solution

First of all, reboot the computer if you haven't already. Then if the problem remains:

You need to check to make sure that the e-mail server settings for your account in Thunderbird are what your e-mail provider says they should be.

If you post here your Troubleshooting Information from Thunderbird, then I can determine if you are using the correct settings or not.

Press the Alt key or F10 key on your keyboard to show the Thunderbird menu. Thunderbird menu: Help: Troubleshooting Information Click the "Copy text to clipboard" button. Paste (Ctrl-V), the text into your response here.

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I followed the instructions - and it worked. Many thanks for your help.

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Please, to clarify for my own sake: Which instructions helped you?

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Application Basics


Name: Firefox Version: 51.0.1 Build ID: 20170125094131 Update Channel: release-cck-mozilla88 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:51.0) Gecko/20100101 Firefox/51.0 OS: Windows_NT 10.0 Multiprocess Windows: 1/1 (Enabled by default) Safe Mode: false

Crash Reports for the Last 3 Days


All Crash Reports (including 5 pending crashes in the given time range)

Extensions


Name: All Aboard Version: 1.2.9-rc6 Enabled: true ID: @all-aboard-v1-2

Name: Application Update Service Helper Version: 1.0 Enabled: true ID: aushelper@mozilla.org

Name: Multi-process staged rollout Version: 1.7 Enabled: true ID: e10srollout@mozilla.org

Name: Package Version: 4.0.16 Enabled: true ID: @Package

Name: Pocket Version: 1.0.5 Enabled: true ID: firefox@getpocket.com

Name: Search Incognito Version: 0.2.4 Enabled: true ID: @searchincognito

Name: Web Compat Version: 1.0 Enabled: true ID: webcompat@mozilla.org

Graphics


Features Compositing: Direct3D 11 Asynchronous Pan/Zoom: wheel input enabled WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_5_0 ps_5_0) WebGL2 Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_5_0 ps_5_0) Hardware H264 Decoding: Yes; Using D3D11 API Audio Backend: wasapi Direct2D: true DirectWrite: true (10.0.14393.1358) GPU #1 Active: Yes Description: Intel(R) HD Graphics Vendor ID: 0x8086 Device ID: 0x22b1 Driver Version: 20.19.15.4320 Driver Date: 11-6-2015 Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Subsys ID: 07251028 RAM: Unknown

Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo Decision Log D3D9_COMPOSITING: disabled by default: Disabled by default



Important Modified Preferences


accessibility.typeaheadfind: true browser.cache.disk.capacity: 276480 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 8 browser.search.update: false browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20170125094131 browser.startup.homepage: http://search.htrackyourpackages.co?uid=463addc8-cff3-4bf0-b1bc-96066ed08157&uc=20170713&ap=appfocus1&source=s-ccc1-goog browser.startup.homepage_override.buildID: 20170125094131 browser.startup.homepage_override.mstone: 51.0.1 browser.tabs.loadInBackground: false browser.tabs.remote.autostart.2: true browser.tabs.warnOnClose: false browser.urlbar.userMadeSearchSuggestionsChoice: true dom.apps.lastUpdate.buildID: 20161019084923 dom.apps.lastUpdate.mstone: 49.0.2 dom.apps.reset-permissions: true dom.max_script_run_time: 0 dom.mozApps.used: true dom.push.userAgentID: 9c81d2f79e634e9db2d24144922e72e6 extensions.lastAppVersion: 51.0.1 font.internaluseonly.changed: false font.name.serif.x-western: Verdana gfx.crash-guard.d3d11layers.appVersion: 51.0.1 gfx.crash-guard.d3d11layers.deviceID: 0x22b1 gfx.crash-guard.d3d11layers.driverVersion: 20.19.15.4320 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d11video: 2 gfx.crash-guard.status.d3d9video: 2 keyword.url: http://www.safesear.ch/web/?type=ss-ff-kw&q= keyword.URL: true media.benchmark.vp9.fps: 30 media.benchmark.vp9.versioncheck: 1 media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1467067016 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1474113814 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20170125094131 media.gmp-manager.lastCheck: 1500143476 media.gmp-widevinecdm.abi: x86-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1475951501 media.gmp-widevinecdm.version: 1.4.8.903 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false media.webrtc.debug.aec_log_dir: C:\Users\bdani\AppData\Local\Temp media.webrtc.debug.log_file: C:\Users\bdani\AppData\Local\Temp\WebRTC.log network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1500043707 places.history.expiration.transient_current_max_pages: 70855 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_HP83A7C4_(HP_ENVY_4500_series).print_bgcolor: false print.printer_HP83A7C4_(HP_ENVY_4500_series).print_bgimages: false print.printer_HP83A7C4_(HP_ENVY_4500_series).print_duplex: -437918235 print.printer_HP83A7C4_(HP_ENVY_4500_series).print_edge_bottom: 0 print.printer_HP83A7C4_(HP_ENVY_4500_series).print_edge_left: 0 print.printer_HP83A7C4_(HP_ENVY_4500_series).print_edge_right: 0 print.printer_HP83A7C4_(HP_ENVY_4500_series).print_edge_top: 0 print.printer_HP83A7C4_(HP_ENVY_4500_series).print_evenpages: true print.printer_HP83A7C4_(HP_ENVY_4500_series).print_footercenter: print.printer_HP83A7C4_(HP_ENVY_4500_series).print_footerleft: &PT print.printer_HP83A7C4_(HP_ENVY_4500_series).print_footerright: &D print.printer_HP83A7C4_(HP_ENVY_4500_series).print_headercenter: print.printer_HP83A7C4_(HP_ENVY_4500_series).print_headerleft: &T print.printer_HP83A7C4_(HP_ENVY_4500_series).print_headerright: &U print.printer_HP83A7C4_(HP_ENVY_4500_series).print_in_color: true print.printer_HP83A7C4_(HP_ENVY_4500_series).print_margin_bottom: 0.5 print.printer_HP83A7C4_(HP_ENVY_4500_series).print_margin_left: 0.5 print.printer_HP83A7C4_(HP_ENVY_4500_series).print_margin_right: 0.5 print.printer_HP83A7C4_(HP_ENVY_4500_series).print_margin_top: 0.5 print.printer_HP83A7C4_(HP_ENVY_4500_series).print_oddpages: true print.printer_HP83A7C4_(HP_ENVY_4500_series).print_orientation: 0 print.printer_HP83A7C4_(HP_ENVY_4500_series).print_page_delay: 50 print.printer_HP83A7C4_(HP_ENVY_4500_series).print_paper_data: 1 print.printer_HP83A7C4_(HP_ENVY_4500_series).print_paper_height: -1.00 print.printer_HP83A7C4_(HP_ENVY_4500_series).print_paper_name: print.printer_HP83A7C4_(HP_ENVY_4500_series).print_paper_size_unit: 0 print.printer_HP83A7C4_(HP_ENVY_4500_series).print_paper_width: -1.00 print.printer_HP83A7C4_(HP_ENVY_4500_series).print_resolution: 600 print.printer_HP83A7C4_(HP_ENVY_4500_series).print_reversed: false print.printer_HP83A7C4_(HP_ENVY_4500_series).print_scaling: 1.00 print.printer_HP83A7C4_(HP_ENVY_4500_series).print_shrink_to_fit: true print.printer_HP83A7C4_(HP_ENVY_4500_series).print_to_file: false print.printer_HP83A7C4_(HP_ENVY_4500_series).print_unwriteable_margin_bottom: 0 print.printer_HP83A7C4_(HP_ENVY_4500_series).print_unwriteable_margin_left: 0 print.printer_HP83A7C4_(HP_ENVY_4500_series).print_unwriteable_margin_right: 0 print.printer_HP83A7C4_(HP_ENVY_4500_series).print_unwriteable_margin_top: 0 privacy.sanitize.timeSpan: 0 security.sandbox.content.tempDirSuffix: {052a72ef-d418-4b55-90d6-fd15de50b23f} services.sync.declinedEngines: services.sync.engine.prefs.modified: false services.sync.lastPing: 1494294678 services.sync.lastSync: Tue May 09 2017 16:36:18 GMT-0700 (Pacific Standard Time) services.sync.numClients: 1 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1500043707 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences


Places Database


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.13.1 Version in use: 4.13.1

NSS Expected minimum version: 3.28.1 Version in use: 3.28.1

NSSSMIME Expected minimum version: 3.28.1 Version in use: 3.28.1

NSSSSL Expected minimum version: 3.28.1 Version in use: 3.28.1

NSSUTIL Expected minimum version: 3.28.1 Version in use: 3.28.1

Experimental Features


Sandbox


Content Process Sandbox Level: 1

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NOT SOLVED !


 WARNING:
 This contains sensitive information which shouldn't be forwarded or published without permission.
 Application Basics
   Name: Thunderbird
   Version: 52.2.1
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.2.1
   Profile Folder: C:\Users\bdani\AppData\Roaming\Thunderbird\Profiles\fobz1nqm.default
             (Local drive)
   Application Build ID: 20170622064432
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles
 Mail and News Accounts
   account1:
     INCOMING: account1, bdanielson2@frontier.com, (imap) imap.mail.yahoo.com:993, SSL, passwordCleartext
     OUTGOING: Barbara Danielson <bdanielson2@frontier.com>, smtp.mail.yahoo.com:465, SSL, passwordCleartext, true
   account2:
     INCOMING: account2, Local Folders, (none) Local Folders, plain, passwordCleartext
 Crash Reports
   https://crash-stats.mozilla.com/report/index/bp-abba8dc8-f27e-419b-919e-d35fb0170624 (6/24/2017)
   https://crash-stats.mozilla.com/report/index/bp-a8ab3d88-d912-4e90-9c7b-af7a12170407 (4/7/2017)
 Extensions
   ImportExportTools, 3.2.4.1, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3}
   Lightning, 5.4.2.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
 Important Modified Preferences
   Name: Value
     browser.cache.disk.capacity: 266240
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 266240
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 52.2.1
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
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     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 131352e5-1c3c-4b95-b167-2b14008a7ad
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     media.gmp.storage.version.observed: 1
     network.cookie.cookieBehavior: 1
     network.cookie.lifetimePolicy: 2
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1500144118
     places.history.expiration.transient_current_max_pages: 70619
     plugin.importedState: true
     print.printer_HP83A7C4_(HP_ENVY_4500_series).print_bgcolor: false
     print.printer_HP83A7C4_(HP_ENVY_4500_series).print_bgimages: false
     print.printer_HP83A7C4_(HP_ENVY_4500_series).print_evenpages: true
     print.printer_HP83A7C4_(HP_ENVY_4500_series).print_footercenter:
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     print.printer_HP83A7C4_(HP_ENVY_4500_series).print_footerright: &D
     print.printer_HP83A7C4_(HP_ENVY_4500_series).print_headercenter:
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     print.printer_HP83A7C4_(HP_ENVY_4500_series).print_headerright: &U
     print.printer_HP83A7C4_(HP_ENVY_4500_series).print_in_color: true
     print.printer_HP83A7C4_(HP_ENVY_4500_series).print_margin_bottom: 0.5
     print.printer_HP83A7C4_(HP_ENVY_4500_series).print_margin_left: 0.5
     print.printer_HP83A7C4_(HP_ENVY_4500_series).print_margin_right: 0.5
     print.printer_HP83A7C4_(HP_ENVY_4500_series).print_margin_top: 0.5
     print.printer_HP83A7C4_(HP_ENVY_4500_series).print_oddpages: true
     print.printer_HP83A7C4_(HP_ENVY_4500_series).print_orientation: 1
     print.printer_HP83A7C4_(HP_ENVY_4500_series).print_reversed: false
     print.printer_HP83A7C4_(HP_ENVY_4500_series).print_scaling: 1.00
     print.printer_HP83A7C4_(HP_ENVY_4500_series).print_shrink_to_fit: true
     privacy.donottrackheader.enabled: true
     security.default_personal_cert: Select Automatically
     security.disable_button.openDeviceManager: false
     security.sandbox.content.tempDirSuffix: {01373506-30f9-4b5d-b1cf-5ffb4c358c31}
 Graphics
     GPU #1
     Description: Intel(R) HD Graphics
     Vendor ID: 0x8086
     Device ID: 0x22b1
     RAM: Unknown
     Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
     Driver Version: 20.19.15.4320
     Driver Date: 11-6-2015
     Features
     Direct2D: false
     DirectWrite: true (10.0.14393.1358)
     WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
     AzureCanvasBackend: skia
     AzureCanvasAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: skia
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.13.1
     4.13.1
     NSS
     3.28.5
     3.28.5
     NSS Util
     3.28.5
     3.28.5
     NSS SSL
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     3.28.5
     NSS S/MIME
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     3.28.5