No connection with IMAP-server. Cannot receive new messages
A window pops up in the right-hand bottom corner saying No connection with IMAP-server. It says I should find a dialogue window to make necessary changes but I cannot fin it. Please, help me.
Chosen solution
First of all, reboot the computer if you haven't already. Then if the problem remains:
You need to check to make sure that the e-mail server settings for your account in Thunderbird are what your e-mail provider says they should be.
If you post here your Troubleshooting Information from Thunderbird, then I can determine if you are using the correct settings or not.
Press the Alt key or F10 key on your keyboard to show the Thunderbird menu. Thunderbird menu: Help: Troubleshooting Information Click the "Copy text to clipboard" button. Paste (Ctrl-V), the text into your response here.
Skaityti atsakymą kartu su kontekstu 👍 1All Replies (5)
Chosen Solution
First of all, reboot the computer if you haven't already. Then if the problem remains:
You need to check to make sure that the e-mail server settings for your account in Thunderbird are what your e-mail provider says they should be.
If you post here your Troubleshooting Information from Thunderbird, then I can determine if you are using the correct settings or not.
Press the Alt key or F10 key on your keyboard to show the Thunderbird menu. Thunderbird menu: Help: Troubleshooting Information Click the "Copy text to clipboard" button. Paste (Ctrl-V), the text into your response here.
I followed the instructions - and it worked. Many thanks for your help.
Please, to clarify for my own sake: Which instructions helped you?
Application Basics
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Crash Reports for the Last 3 Days
All Crash Reports (including 5 pending crashes in the given time range)
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Important Locked Preferences
Places Database
JavaScript
Incremental GC: true
Accessibility
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Library Versions
NSPR Expected minimum version: 4.13.1 Version in use: 4.13.1
NSS Expected minimum version: 3.28.1 Version in use: 3.28.1
NSSSMIME Expected minimum version: 3.28.1 Version in use: 3.28.1
NSSSSL Expected minimum version: 3.28.1 Version in use: 3.28.1
NSSUTIL Expected minimum version: 3.28.1 Version in use: 3.28.1
Experimental Features
Sandbox
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NOT SOLVED !
WARNING: This contains sensitive information which shouldn't be forwarded or published without permission.
Application Basics
Name: Thunderbird Version: 52.2.1 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.2.1 Profile Folder: C:\Users\bdani\AppData\Roaming\Thunderbird\Profiles\fobz1nqm.default (Local drive) Application Build ID: 20170622064432 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts account1: INCOMING: account1, bdanielson2@frontier.com, (imap) imap.mail.yahoo.com:993, SSL, passwordCleartext OUTGOING: Barbara Danielson <bdanielson2@frontier.com>, smtp.mail.yahoo.com:465, SSL, passwordCleartext, true
account2: INCOMING: account2, Local Folders, (none) Local Folders, plain, passwordCleartext
Crash Reports https://crash-stats.mozilla.com/report/index/bp-abba8dc8-f27e-419b-919e-d35fb0170624 (6/24/2017) https://crash-stats.mozilla.com/report/index/bp-a8ab3d88-d912-4e90-9c7b-af7a12170407 (4/7/2017)
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Important Modified Preferences
Name: Value
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Library Versions
Expected minimum version Version in use
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NSS 3.28.5 3.28.5
NSS Util 3.28.5 3.28.5
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