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Need to delete and restore a Thunderbird account

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I've been using Thunderbird successfully for years. I have three accounts on the same server at Time Warner, one of them is my main account. This account, in addition to the usual ones, has several custom created folders full of email. There has been a problem with the server, and I can no longer retrieve email for that account. (The other two accounts work just fine.) I've been able to log into that account via webmail with no problem. The techsupport advised me to delete and recreate the account in question and assured me that all my folders will be in place. I can't risk losing my email, so I'm reluctant to follow on that advise. Is there anything I can do safely and make sure that all my email is preserved? Thank you for your help.

I've been using Thunderbird successfully for years. I have three accounts on the same server at Time Warner, one of them is my main account. This account, in addition to the usual ones, has several custom created folders full of email. There has been a problem with the server, and I can no longer retrieve email for that account. (The other two accounts work just fine.) I've been able to log into that account via webmail with no problem. The techsupport advised me to delete and recreate the account in question and assured me that all my folders will be in place. I can't risk losing my email, so I'm reluctant to follow on that advise. Is there anything I can do safely and make sure that all my email is preserved? Thank you for your help.

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re :Wouldn't it make sense to scroll down to more recent email and edit markers in just that?

Yes that would be ok. Emails are in date order, so the oldest will be at the top.

I find Notepad works ok for me, but there are other text editors eg: Wordpad.

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Oh dear. You poor mouse fixated people! :-P

ctrl+end ctrl+home to go back to the top.

Do try Notepad++.

Be wary with Wordpad; it thinks it is a word processor. It knows about rtf and may fiddle with encoding, filename, embellishments such as smart quotes etc etc.

Oh dear. You poor mouse fixated people! :-P '''ctrl+end ''' '''ctrl+home''' to go back to the top. Do try Notepad++. Be wary with Wordpad; it thinks it is a word processor. It knows about rtf and may fiddle with encoding, filename, embellishments such as smart quotes etc etc.

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Klausimą uždavęs asmuo

Here is my latest report. The address in question (account1) has 9/11- - 9/19/2016 dates missing. I opened the file with Notepad**. In the Inbox file there were about a dozen emails dated 9/12, most of them with X-Mozilla-Status:0000. I changed their value to 0001. I was able to save the file. However, when I restarted Thunderbird, no emails in dates at all (and no 9/12 emails) in the date range in question appeared. Where could these 9/12 emails go? Now, it's very unlikely that I could have a dozen emails on that single date. So, to conclude, with this process I haven't accomplished anything, and I'm pretty sure that these emails disappeared from the server and, despite what Time Warner insisted on, they're never downloaded into Thunderbird.

The account2 was too large for the Inbox file to be opened with Notepad or Notepad++.

Here is my latest report. The address in question (account1) has 9/11- - 9/19/2016 dates missing. I opened the file with Notepad**. In the Inbox file there were about a dozen emails dated 9/12, most of them with X-Mozilla-Status:0000. I changed their value to 0001. I was able to save the file. However, when I restarted Thunderbird, no emails in dates at all (and no 9/12 emails) in the date range in question appeared. Where could these 9/12 emails go? Now, it's very unlikely that I could have a dozen emails on that single date. So, to conclude, with this process I haven't accomplished anything, and I'm pretty sure that these emails disappeared from the server and, despite what Time Warner insisted on, they're never downloaded into Thunderbird. The account2 was too large for the Inbox file to be opened with Notepad or Notepad++.

Klausimą uždavęs asmuo

Here is my latest report. The address in question (account1) has 9/11- - 9/19/2016 dates missing. I opened the file with Notepad**. In the Inbox file there were about a dozen emails dated 9/12, most of them with X-Mozilla-Status:0000. I changed their value to 0001. I was able to save the file. However, when I restarted Thunderbird, no emails in dates at all (and no 9/12 emails) in the date range in question appeared. Where could these 9/12 emails go? Now, it's very unlikely that I could have a dozen emails on that single date. So, to conclude, with this process I haven't accomplished anything, and I'm pretty sure that these emails disappeared from the server and, despite what Time Warner insisted on, they're never downloaded into Thunderbird.

The account2 was too large for the Inbox file to be opened with Notepad or Notepad++.

Here is my latest report. The address in question (account1) has 9/11- - 9/19/2016 dates missing. I opened the file with Notepad**. In the Inbox file there were about a dozen emails dated 9/12, most of them with X-Mozilla-Status:0000. I changed their value to 0001. I was able to save the file. However, when I restarted Thunderbird, no emails in dates at all (and no 9/12 emails) in the date range in question appeared. Where could these 9/12 emails go? Now, it's very unlikely that I could have a dozen emails on that single date. So, to conclude, with this process I haven't accomplished anything, and I'm pretty sure that these emails disappeared from the server and, despite what Time Warner insisted on, they're never downloaded into Thunderbird. The account2 was too large for the Inbox file to be opened with Notepad or Notepad++.
Toad-Hall
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You did not mention whether you had deleted the Inbox.msf file. This is an indexing file, if it still has all the old data then it may not show the modifications.

You did not mention whether you had deleted the Inbox.msf file. This is an indexing file, if it still has all the old data then it may not show the modifications.

Klausimą uždavęs asmuo

I did, but it made no difference. Right now I looked at that Inbox file again. There are no emails between 9/10 and 9/20, except for 9/12. On 9/12 it shows over a dozen emails. After Thunderbird is restarted, there's not a single email from 9/12. There are no emails at all between 9/10 and 9/20.

In order to minimize (obviously, I can't prevent what happens with the pop-server) the chance of the same happening in the future, how would you suggest to configure the Server Settings?

I did, but it made no difference. Right now I looked at that Inbox file again. There are no emails between 9/10 and 9/20, except for 9/12. On 9/12 it shows over a dozen emails. After Thunderbird is restarted, there's not a single email from 9/12. There are no emails at all between 9/10 and 9/20. In order to minimize (obviously, I can't prevent what happens with the pop-server) the chance of the same happening in the future, how would you suggest to configure the Server Settings?