Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.
Archyvinta

Recently i cannot complete secured transactions I get no error but it won't allow me to login to secured sites

Firefox Site breakages
FredMcD replied
KathyAlt
KathyAlt

Just recently I have tried to log into my accounts on vendors sites like christopher banks as one example. Sometimes is won't let me login, it will never allow me to checkout and complete my transaction. I get no error messages, no spinning wheel, just sits there. This is happening on many of my sites. This is a new problem. I've been using firefox for a year. How can I fix this.

Just recently I have tried to log into my accounts on vendors sites like christopher banks as one example. Sometimes is won't let me login, it will never allow me to checkout and complete my transaction. I get no error messages, no spinning wheel, just sits there. This is happening on many of my sites. This is a new problem. I've been using firefox for a year. How can I fix this.

All Replies (5)

FredMcD
FredMcD

Let's start with this;

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

Use this link to check that your plugins are up-to-date. If any are listed as unknown or research, do not worry about them.

KathyAlt
KathyAlt Klausimą uždavęs asmuo

This worked while in safe mode but not after i restarted.

FredMcD
FredMcD

It could be the work of one of your add-ons. Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac=<Command>)<Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.

KathyAlt
KathyAlt Klausimą uždavęs asmuo

There were no add ons

FredMcD
FredMcD

Type about:preferences#advanced<Enter> in the address bar. Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Type about:addons<enter> in the address bar to open the Add-ons Manager. Hot key; <Control>(Mac=<Command>) <Shift> A)

On the left side of the page, select Appearance. Then select Default.

Now restart Firefox.