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Options/Remote Content button missing. permissions.default.image reverts to 2

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After recovering my email and calendar from a MozBackup file (I know, but it was all I had when the other computer s*** the bed) I have several funky things happening but missing the ability to allow (or not) remote content is the most annoying. None of the fixes I have found have worked. Is there a way to set all Configurations to default? Does anyone have a better fix?

After recovering my email and calendar from a MozBackup file (I know, but it was all I had when the other computer s*** the bed) I have several funky things happening but missing the ability to allow (or not) remote content is the most annoying. None of the fixes I have found have worked. Is there a way to set all Configurations to default? Does anyone have a better fix?

Chosen solution

re :the Defaults - Prefs folder contains 6 .js files in addition to the channel-prefs.js file. Interesting....I was under the impression that those sort of files were put into omni.ja file to help improve performance, so I was not expecting them to be in different places. They are in the omni.ja file in my installation.

I understand that you have been installing several times, but it looks as if you have installed on top of an older one to get those files in that folder.

Please work through every stage mentioned below in the order stated. I want to be certain that you have a clean install and no local cache interfering.

  • Please close Thunderbird now.

Access this file:

  • C:\Users\<Windows user name>\AppData\Local\Thunderbird\Profiles

It will contain your profile name folder, but not the one which Thunderbird uses to contain all your profile accounts, emails, etc. Windows creates it and uses it as a cache.

  • Please delete the profile name folder usually called 'xxxxxxxx.default' where the x's are letters and numbers.


Now access :

  • C:\Users\<Windows user name>\AppData\Roaming\Thunderbird\Profiles\<Profile name>\
  • open 'prefs.js' file using Notepad and make sure there is no mention of the user_pref
  • permissions.default.image

If there is, then please carefully remove that line and save the file.

  • Delete the following files - they will be auto recreated.

- * session.json - * xulstore.json


Some time back I mentioned completely uninstalling the program Please do this again.

via Control Panel > Programs & Features.

Then check it really has gone: This should not exist..depending upon whether you use 32bit or 64bit operating system

  • C:\Program Files\Mozilla Thunderbird\

nor

  • C:\Program Files (x86)\Mozilla Thunderbird\
  • Delete any previous program downloads, which may be in your 'Downloads' folder to prevent any confusion.

Download a completely fresh installation from here:

  • choose preferred language eg: en-GB is English British
  • download the 'Thunderbird Setup 45.3.0.exe' file

Then run that file to install Thunderbird. The windows appdata > local > Thunderbird > Profile folder will auto add a new folder for the profile name and put some cache folders in it.

Finally start Thunderbird and report back on the results.

Skaityti atsakymą kartu su kontekstu 1

Papildomi duomenys apie sistemą

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0

More Information

Toad-Hall
  • Top 10 Contributor
Sprendimų: 1836 Atsakymų: 12368

Chosen Solution

re :the Defaults - Prefs folder contains 6 .js files in addition to the channel-prefs.js file. Interesting....I was under the impression that those sort of files were put into omni.ja file to help improve performance, so I was not expecting them to be in different places. They are in the omni.ja file in my installation.

I understand that you have been installing several times, but it looks as if you have installed on top of an older one to get those files in that folder.

Please work through every stage mentioned below in the order stated. I want to be certain that you have a clean install and no local cache interfering.

  • Please close Thunderbird now.

Access this file:

  • C:\Users\<Windows user name>\AppData\Local\Thunderbird\Profiles

It will contain your profile name folder, but not the one which Thunderbird uses to contain all your profile accounts, emails, etc. Windows creates it and uses it as a cache.

  • Please delete the profile name folder usually called 'xxxxxxxx.default' where the x's are letters and numbers.


Now access :

  • C:\Users\<Windows user name>\AppData\Roaming\Thunderbird\Profiles\<Profile name>\
  • open 'prefs.js' file using Notepad and make sure there is no mention of the user_pref
  • permissions.default.image

If there is, then please carefully remove that line and save the file.

  • Delete the following files - they will be auto recreated.

- * session.json - * xulstore.json


Some time back I mentioned completely uninstalling the program Please do this again.

via Control Panel > Programs & Features.

Then check it really has gone: This should not exist..depending upon whether you use 32bit or 64bit operating system

  • C:\Program Files\Mozilla Thunderbird\

nor

  • C:\Program Files (x86)\Mozilla Thunderbird\
  • Delete any previous program downloads, which may be in your 'Downloads' folder to prevent any confusion.

Download a completely fresh installation from here:

  • choose preferred language eg: en-GB is English British
  • download the 'Thunderbird Setup 45.3.0.exe' file

Then run that file to install Thunderbird. The windows appdata > local > Thunderbird > Profile folder will auto add a new folder for the profile name and put some cache folders in it.

Finally start Thunderbird and report back on the results.

re :''the Defaults - Prefs folder contains 6 .js files in addition to the channel-prefs.js file. '' Interesting....I was under the impression that those sort of files were put into omni.ja file to help improve performance, so I was not expecting them to be in different places. They are in the omni.ja file in my installation. I understand that you have been installing several times, but it looks as if you have installed on top of an older one to get those files in that folder. Please work through every stage mentioned below in the order stated. I want to be certain that you have a clean install and no local cache interfering. * '''Please close Thunderbird now.''' Access this file: * C:\Users\<Windows user name>\AppData\'''Local'''\Thunderbird\Profiles It will contain your profile name folder, but not the one which Thunderbird uses to contain all your profile accounts, emails, etc. Windows creates it and uses it as a cache. * Please delete the profile name folder usually called 'xxxxxxxx.default' where the x's are letters and numbers. Now access : * C:\Users\<Windows user name>\AppData\'''Roaming'''\Thunderbird\Profiles\<Profile name>\ * open 'prefs.js' file using Notepad and make sure there is no mention of the user_pref * '''permissions.default.image''' If there is, then please carefully remove that line and save the file. * Delete the following files - they will be auto recreated. - * session.json - * xulstore.json Some time back I mentioned completely uninstalling the program Please do this again. via Control Panel > Programs & Features. Then check it really has gone: This should not exist..depending upon whether you use 32bit or 64bit operating system * C:\Program Files\Mozilla Thunderbird\ nor * C:\Program Files (x86)\Mozilla Thunderbird\ * Delete any previous program downloads, which may be in your 'Downloads' folder to prevent any confusion. Download a completely fresh installation from here: * http://ftp.mozilla.org/pub/thunderbird/releases/45.3.0/win32/ * choose preferred language eg: en-GB is English British * download the 'Thunderbird Setup 45.3.0.exe' file Then run that file to install Thunderbird. The windows appdata > local > Thunderbird > Profile folder will auto add a new folder for the profile name and put some cache folders in it. Finally start Thunderbird and report back on the results.
Matt
  • Top 10 Contributor
  • Moderator
Sprendimų: 3361 Atsakymų: 23273

Toad, if you can establish a cause of this. Please file a bug. This has occurred in random profiles over a number of years. It would be good to get to the root cause so it can be fixed.

Toad, if you can establish a cause of this. Please file a bug. This has occurred in random profiles over a number of years. It would be good to get to the root cause so it can be fixed.

Klausimą uždavęs asmuo

okay: after uninstalling- C:\Program Files (x86)\Mozilla Thunderbird\ still present. Moved it to the Desktop for safety.

default.image = 1!!! I had to close and reopen Thunderbird in order to populate Local folders / sub-folders. Otherwise everything seems normal!!

Success at last!!! Thank you very much for hanging in there!

okay: after uninstalling- '''C:\Program Files (x86)\Mozilla Thunderbird\ ''' still present. Moved it to the Desktop for safety. '''default.image = 1!!!''' I had to close and reopen Thunderbird in order to populate Local folders / sub-folders. Otherwise everything seems normal!! Success at last!!! Thank you very much for hanging in there!
Toad-Hall
  • Top 10 Contributor
Sprendimų: 1836 Atsakymų: 12368

That's really good news for you.

thinking out a loud here and gathering as much info as possible...:)

I doubt if something was stuck in the Appdata > 'Local' folder, but needed to clear to make sure.

It also seems odd that you had a 'Talkback' extension mentioned in troubleshooting Info as this has not been in use since the dark ages, but uncertain whether this was brought in via MozBackup copy or not. But it it makes me think you have been using Thunderbird for a while.

I felt sure something was wrong with the program installation, hence why I asked you to access the program >default >prefs folder. After noticing those *.js files in thunderbird program folder, it makes me wonder if this error could have had something to do with two sets of info and thunderbird not knowing which was which and so the reset to default failed. What is odd is the fact that using the standard computer method to uninstall failed to uninstall. So, could this be due to a faulty uninstalling operation by computer or perhaps TB uninstall process.

At this point, could you delete/move to desktop, the 'user.js' file from your profile name folder (make sure TB is closed first) to see if it still works without it. I'm expecting TB to work. Please report back on result.

Have you used Thunderbird for a while? Did you use it back in the days of version eg: 2 ? Over the years, have you usually allowed the TB auto update as and when updates arrive or did you usually manually uninstall and reinstall ? I can see you are using Windows 64bit, but what OS...7, 8 ? Thanks for any feedback you can offer.

That's really good news for you. thinking out a loud here and gathering as much info as possible...:) I doubt if something was stuck in the Appdata > 'Local' folder, but needed to clear to make sure. It also seems odd that you had a 'Talkback' extension mentioned in troubleshooting Info as this has not been in use since the dark ages, but uncertain whether this was brought in via MozBackup copy or not. But it it makes me think you have been using Thunderbird for a while. I felt sure something was wrong with the program installation, hence why I asked you to access the program >default >prefs folder. After noticing those *.js files in thunderbird program folder, it makes me wonder if this error could have had something to do with two sets of info and thunderbird not knowing which was which and so the reset to default failed. What is odd is the fact that using the standard computer method to uninstall failed to uninstall. So, could this be due to a faulty uninstalling operation by computer or perhaps TB uninstall process. At this point, could you delete/move to desktop, the 'user.js' file from your profile name folder (make sure TB is closed first) to see if it still works without it. I'm expecting TB to work. Please report back on result. Have you used Thunderbird for a while? Did you use it back in the days of version eg: 2 ? Over the years, have you usually allowed the TB auto update as and when updates arrive or did you usually manually uninstall and reinstall ? I can see you are using Windows 64bit, but what OS...7, 8 ? Thanks for any feedback you can offer.
Toad-Hall
  • Top 10 Contributor
Sprendimų: 1836 Atsakymų: 12368

In addition, for my comment which starts with: re :the Defaults - Prefs folder contains 6 .js files in addition to the channel-prefs.js file. Interesting....I was under the impression that those sort of files were put into omni.ja file'......

Could you mark that comment as 'Chosen Solution' as it may help others with same issue.

In addition, for my comment which starts with: ''re :the Defaults - Prefs folder contains 6 .js files in addition to the channel-prefs.js file. '' Interesting....I was under the impression that those sort of files were put into omni.ja file'...... Could you mark that comment as 'Chosen Solution' as it may help others with same issue.

Klausimą uždavęs asmuo

Everything looks normal after removing the 'user.js' file from my profile name folder.

  • I have used Thunderbird for "a while" -- some years. Perhaps not back as far as 2. The oldest install file still in my NAS is 3.1.7
  • As much as possible I have always used auto-update.
  • I am using Windows 10. This is a new computer, only built a few months ago. It is the only computer I have where W10 is "native" I have others that were upgraded to W10 from W7 (a whole different can of worms).
  • Talkback is no longer listed in Add-Ons.

This all started from my rather desperate attempt to transfer Thunderbird to this machine from a barely working older machine via MozBackup. I would like to suggest that a user friendly backup process/app be a part of Thunderbird, perhaps under the Tools tab. It would probably have to shut Thunderbird down automaticly while it ran then reopen it when it was finished.

Thanks again for seeing this through.

Everything looks normal after removing the 'user.js' file from my profile name folder. * I have used Thunderbird for "a while" -- some years. Perhaps not back as far as 2. The oldest install file still in my NAS is 3.1.7 * As much as possible I have always used auto-update. * I am using Windows 10. This is a new computer, only built a few months ago. It is the only computer I have where W10 is "native" I have others that were upgraded to W10 from W7 (a whole different can of worms). * Talkback is no longer listed in Add-Ons. This all started from my rather desperate attempt to transfer Thunderbird to this machine from a barely working older machine via MozBackup. I would like to suggest that a user friendly backup process/app be a part of Thunderbird, perhaps under the Tools tab. It would probably have to shut Thunderbird down automaticly while it ran then reopen it when it was finished. Thanks again for seeing this through.
Toad-Hall
  • Top 10 Contributor
Sprendimų: 1836 Atsakymų: 12368

Have created a bug report referencing this question. https://bugzilla.mozilla.org/show_bug.cgi?id=1303715

I believe this may be the result of an 'uninstall' process not functioning or an 'on top of' installation (occurred because uninstall did not occur as expected) thus leaving files which may have caused the failure to reset to default after the session.

Have created a bug report referencing this question. https://bugzilla.mozilla.org/show_bug.cgi?id=1303715 I believe this may be the result of an 'uninstall' process not functioning or an 'on top of' installation (occurred because uninstall did not occur as expected) thus leaving files which may have caused the failure to reset to default after the session.