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Firefox crashes

  • 3 replies
  • 2 have this problem
  • 5 views
  • Paskiausią atsakymą parašė the-edmeister

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AdapterDeviceID: 0x042f

AdapterDriverVersion: 6.14.11.7805
AdapterSubsysID: 049210de
AdapterVendorID: 0x10de
Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:41.0.2
AvailablePageFile: 3845521408
AvailablePhysicalMemory: 1500295168
AvailableVirtualMemory: 1869103104
BIOS_Manufacturer: Dell Inc.
BlockedDllList: 
BreakpadReserveAddress: 55902208
BreakpadReserveSize: 67108864
BuildID: 20151014143721
CrashTime: 1455845244
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1453140775
Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x042f, AdapterSubsysID: 049210de, AdapterDriverVersion: 6.14.11.7805
D3D11 Layers- D3D9 Layers- 
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 1446912
ShutdownProgress: xpcom-shutdown
StartupTime: 1455695368
SystemMemoryUsePercentage: 30
TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20151014143721","version":"41.0.2","vendor":"Mozilla","platformVersion":"41.0.2","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":2046,"isWow64":false,"cpu":{"count":2,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1"]},"os":{"name":"Windows_NT","version":"5.1","servicePackMajor":3,"servicePackMinor":0,"installYear":2009,"locale":"en-US"},"hdd":{"profile":{"model":"Intel Raid 1 Volume","revision":"1.0."},"binary":{"model":"Intel Raid 1 Volume","revision":"1.0."},"system":{"model":"Intel Raid 1 Volume","revision":"1.0."}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"NVIDIA Quadro NVS 290","vendorID":"0x10de","deviceID":"0x042f","subsysID":"049210de","RAM":null,"driver":"nv4_disp","driverVersion":"6.14.11.7805","driverDate":"9-12-2008","GPUActive":true}],"monitors":[{"screenWidth":1600,"screenHeight":1200,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1600,"screenHeight":1200,"refreshRate":60,"pseudoDisplay":false}]}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":false,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":true,"locale":"en-US","update":{"channel":"release","enabled":false,"autoDownload":true},"userPrefs":{"app.update.enabled":false,"app.update.service.enabled":false,"browser.cache.disk.capacity":245760,"browser.formfill.enable":false,"browser.newtabpage.enhanced":true,"browser.shell.checkDefaultBrowser":false,"browser.startup.homepage":"<user-set>","extensions.update.enabled":false}},"profile":{"creationDate":15174},"addons":{"activeAddons":{},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"41.0.2","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":15174,"updateDay":16818},"activePlugins":[{"name":"Microsoft® DRM","version":"9.0.0.4503","description":"DRM Netscape Network Object","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-drm-v2"],"updateDay":13982},{"name":"Windows Media Player Plug-in Dynamic Link Library","version":"3.0.2.629","description":"Npdsplay dll","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/asx","video/x-ms-asf-plugin","application/x-mplayer2","video/x-ms-asf","video/x-ms-wm","audio/x-ms-wma","audio/x-ms-wax","video/x-ms-wmv","video/x-ms-wvx"],"updateDay":13982},{"name":"Microsoft® DRM","version":"9.0.0.4503","description":"DRM Store Netscape Plugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-drm"],"updateDay":13982},{"name":"Adobe Acrobat","version":"9.0.0.332","description":"Adobe PDF Plug-In For Firefox and Netscape","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":14042},{"name":"Windows Presentation Foundation","version":"3.5.30729.1","description":"Windows Presentation Foundation (WPF) plug-in for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-ms-xbap","application/xaml+xml"],"updateDay":14090},{"name":"Exceed","version":"14.0.0.337","description":"Open Text Xweb Remote Activation Plug-in Version 14.0.0.337 for Win32","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-rx","application/x-xstart"],"updateDay":14510}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}}
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 4129177600
TotalPhysicalMemory: 2144878592
TotalVirtualMemory: 2147352576
Vendor: Mozilla
Version: 41.0.2
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
 MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
 RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll 
 RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{4F7CE54A-41E3-468D-B647-43CCA4D5BADF}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{4F7CE54A-41E3-468D-B647-43CCA4D5BADF}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{5B2180EB-29ED-408A-8513-5445DB9A432D}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{5B2180EB-29ED-408A-8513-5445DB9A432D}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{5CD59A97-3C4F-467E-A33B-447BA637B6DB}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{5CD59A97-3C4F-467E-A33B-447BA637B6DB}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.
AdapterDeviceID: 0x042f AdapterDriverVersion: 6.14.11.7805 AdapterSubsysID: 049210de AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:41.0.2 AvailablePageFile: 3845521408 AvailablePhysicalMemory: 1500295168 AvailableVirtualMemory: 1869103104 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 55902208 BreakpadReserveSize: 67108864 BuildID: 20151014143721 CrashTime: 1455845244 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1453140775 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x042f, AdapterSubsysID: 049210de, AdapterDriverVersion: 6.14.11.7805 D3D11 Layers- D3D9 Layers- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1446912 ShutdownProgress: xpcom-shutdown StartupTime: 1455695368 SystemMemoryUsePercentage: 30 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20151014143721","version":"41.0.2","vendor":"Mozilla","platformVersion":"41.0.2","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":2046,"isWow64":false,"cpu":{"count":2,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1"]},"os":{"name":"Windows_NT","version":"5.1","servicePackMajor":3,"servicePackMinor":0,"installYear":2009,"locale":"en-US"},"hdd":{"profile":{"model":"Intel Raid 1 Volume","revision":"1.0."},"binary":{"model":"Intel Raid 1 Volume","revision":"1.0."},"system":{"model":"Intel Raid 1 Volume","revision":"1.0."}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"NVIDIA Quadro NVS 290","vendorID":"0x10de","deviceID":"0x042f","subsysID":"049210de","RAM":null,"driver":"nv4_disp","driverVersion":"6.14.11.7805","driverDate":"9-12-2008","GPUActive":true}],"monitors":[{"screenWidth":1600,"screenHeight":1200,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1600,"screenHeight":1200,"refreshRate":60,"pseudoDisplay":false}]}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":false,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":true,"locale":"en-US","update":{"channel":"release","enabled":false,"autoDownload":true},"userPrefs":{"app.update.enabled":false,"app.update.service.enabled":false,"browser.cache.disk.capacity":245760,"browser.formfill.enable":false,"browser.newtabpage.enhanced":true,"browser.shell.checkDefaultBrowser":false,"browser.startup.homepage":"<user-set>","extensions.update.enabled":false}},"profile":{"creationDate":15174},"addons":{"activeAddons":{},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"41.0.2","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":15174,"updateDay":16818},"activePlugins":[{"name":"Microsoft® DRM","version":"9.0.0.4503","description":"DRM Netscape Network Object","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-drm-v2"],"updateDay":13982},{"name":"Windows Media Player Plug-in Dynamic Link Library","version":"3.0.2.629","description":"Npdsplay dll","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/asx","video/x-ms-asf-plugin","application/x-mplayer2","video/x-ms-asf","video/x-ms-wm","audio/x-ms-wma","audio/x-ms-wax","video/x-ms-wmv","video/x-ms-wvx"],"updateDay":13982},{"name":"Microsoft® DRM","version":"9.0.0.4503","description":"DRM Store Netscape Plugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-drm"],"updateDay":13982},{"name":"Adobe Acrobat","version":"9.0.0.332","description":"Adobe PDF Plug-In For Firefox and Netscape","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":14042},{"name":"Windows Presentation Foundation","version":"3.5.30729.1","description":"Windows Presentation Foundation (WPF) plug-in for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-ms-xbap","application/xaml+xml"],"updateDay":14090},{"name":"Exceed","version":"14.0.0.337","description":"Open Text Xweb Remote Activation Plug-in Version 14.0.0.337 for Win32","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-rx","application/x-xstart"],"updateDay":14510}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 4129177600 TotalPhysicalMemory: 2144878592 TotalVirtualMemory: 2147352576 Vendor: Mozilla Version: 41.0.2 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{4F7CE54A-41E3-468D-B647-43CCA4D5BADF}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{4F7CE54A-41E3-468D-B647-43CCA4D5BADF}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{5B2180EB-29ED-408A-8513-5445DB9A432D}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{5B2180EB-29ED-408A-8513-5445DB9A432D}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{5CD59A97-3C4F-467E-A33B-447BA637B6DB}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{5CD59A97-3C4F-467E-A33B-447BA637B6DB}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

All Replies (3)

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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1e06784e-e9a6-4e6a-aefb-d6fd7fc3e977 d0e6a08d-d2cb-42f5-a0e5-0383fe4e2cd2 4b7e6256-0a7f-469d-b2f1-dfea74d545e6

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Those 3 crash reports weren't submitted - you need to submit them and then give us the resultant ID's.

"Note: If a recent Report ID does not start with bp- click on it to submit the report."