Firefox crashes
When I try to watch video on demand on my Xfinity account, Firefox crashes. The message says that shockwave Flash has crashed. If I choose Stop Plug-in, I get "Adobe Flash plug-in crashed." I have to open Explorer browser to be able to watch the shows on demand on my laptop. This problem disappeared when I updated to Windows 10. It seems to have returned. Am I alone with this issue?
When I try to watch video on demand on my Xfinity account, Firefox crashes. The message says that shockwave Flash has crashed. If I choose Stop Plug-in, I get "Adobe Flash plug-in crashed." I have to open Explorer browser to be able to watch the shows on demand on my laptop. This problem disappeared when I updated to Windows 10. It seems to have returned. Am I alone with this issue?
All Replies (2)
It seems you have multiple versions of flash installed. I suggest that you run adobes uninstall tool
and then reinstall the most recent version of flash
Modified by LostGod
There is four of them:
- Shockwave Flash 11.9 r900
- Shockwave Flash 16.0 r0
- Shockwave Flash 18.0 r0
- Shockwave Flash 19.0 r0
You can find the latest Flash player versions for Firefox on this page:
You can check for problems with current Shockwave Flash plugin versions and try this:
- make sure you have the latest Flash version:
http://www.adobe.com/special/products/flashplayer/fp_distribution3.html - check for updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration - disable protected mode in the Flash plugin (Windows Vista and later)
https://support.mozilla.org/kb/adobe-flash-protected-mode-firefox - disable hardware acceleration in the Flash plugin
https://helpx.adobe.com/flash-player/kb/video-playback-issues.html - disable hardware acceleration in Firefox
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
See also: