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Firefox crashes

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  • Paskiausią atsakymą parašė eglassman

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Crash ID: bp-77d89c37-e759-45f3-b6a1-f26182150913

My firefox on a mac using Yosemite 10.10.5 is opening but when you try to do anything the beach ball od death appears and it never goes away. What to do?

Crash ID: bp-77d89c37-e759-45f3-b6a1-f26182150913 My firefox on a mac using Yosemite 10.10.5 is opening but when you try to do anything the beach ball od death appears and it never goes away. What to do?

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The crash report flagged these programs;

Product Firefox Version 40.0.3

Release Channel release OS Mac OS X OS Version 10.10.5 14F27 +++++++++++++++++++ Signature shutdownhang

libsystem_kernel.dylib =  ? Word for Mac

libsystem_pthread.dylib =  ? Word for Mac


This is for sumo's, Related Bugs 1197214 NEW --- crash in shutdownhang | libsystem_kernel.dylib@0x16166


For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites.

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The fix that worked was throwing the .ini files that were in the library/app support/firefox folder. I lost all my bookmarks from the last 10 years but now Firefox works.