X
Bakstelėkite čia, kad pereitumėte į mobiliąją šios svetainės versiją.

Pagalbos forumas

Emails are mistakingly being flagged as Junk...repeatedly

Paskelbta

Only recently (over the last week or so) have I noticed that emails from one particular sender are consistently marked as Junk, with that orange symbol in the junk column. Even when I click on it to remove it, and/or click on "Not junk", the email becomes marked again as Junk within a few seconds/minute. I find this so strange. The sender is my mother, who has been emailing me for years! I just closed Thunderbird down after removing all the junk tags and have just re-opened it and all my emails from my mother since mid-May are all marked as junk.....this is ridiculous. How do I permanently remove the orange marker next to each email?

I am using Version 31.7.0

Just to add: the emails remain in the folder I created for my mother's mail-they aren't being moved to the Junk folder (Thunderbird is not moving them there)....and so I don't understand why they are arriving in my "mum's" folder and being marked by Tbird as junk.

Many thanks!

Only recently (over the last week or so) have I noticed that emails from one particular sender are consistently marked as Junk, with that orange symbol in the junk column. Even when I click on it to remove it, and/or click on "Not junk", the email becomes marked again as Junk within a few seconds/minute. I find this so strange. The sender is my mother, who has been emailing me for years! I just closed Thunderbird down after removing all the junk tags and have just re-opened it and all my emails from my mother since mid-May are all marked as junk.....this is ridiculous. How do I permanently remove the orange marker next to each email? I am using Version 31.7.0 Just to add: the emails remain in the folder I created for my mother's mail-they aren't being moved to the Junk folder (Thunderbird is not moving them there)....and so I don't understand why they are arriving in my "mum's" folder and being marked by Tbird as junk. Many thanks!

Modified by Marla13

Papildomi duomenys apie sistemą

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:38.0) Gecko/20100101 Firefox/38.0

More Information

Matt
  • Top 10 Contributor
  • Moderator
Sprendimų: 3291 Atsakymų: 22731

Next week sounds good Marla, I will actually have some time then. I have had almost none this week.

Next week sounds good Marla, I will actually have some time then. I have had almost none this week.
Matt
  • Top 10 Contributor
  • Moderator
Sprendimų: 3291 Atsakymų: 22731

This is just a cross link. I have another case almost identical. Both that IMAP Yahoo. https://support.mozilla.org/en-US/questions/1062404

In neither case do I really have a clue as to the cause. But I m assuming it is yahoo. I am at something of a loss.

This is just a cross link. I have another case almost identical. Both that IMAP Yahoo. https://support.mozilla.org/en-US/questions/1062404 In neither case do I really have a clue as to the cause. But I m assuming it is yahoo. I am at something of a loss.
Gnospen Sprendimų: 233 Atsakymų: 1920

Matt, what distinguish a junk folder from a normal folder other than the name? Could a junk folder hold another name? What happens if Marla13 created a new "Mum"-folder? Those are questions I don't have the answer to.

Matt, what distinguish a junk folder from a normal folder other than the name? Could a junk folder hold another name? What happens if Marla13 created a new "Mum"-folder? Those are questions I don't have the answer to.
Amenel Sprendimų: 0 Atsakymų: 3

Matt said

There is filtering alright. Yahoo spam filtering. X-YahooFilteredBulk: 65.20.0.12 This header indicates that yahoos spam filter considers the mail originating from the IP address shown is spam.

@Matt: It may indeed seems that this filter header is at the root of the problem. However, as Marla as reported it, the e-mails at hand are not identified by Yahoo Mail as junk. If they arrive when Thunderbird is closed, they are not moved to the Junk folder: that moving, therefore the flagging as junk, is done by Thunderbird.

In my case, bad classification as Junk happens on all e-mail accounts, including one that is on my own VPS on my own domain. On most (I don't write "all" because I don't get many junk e-mails on accounts other than Yahoo) e-mail accounts though, clicking the "Not junk" icon is enough to prevent a specific e-mail from being flagged as junk again. However, on my Yahoo account, any e-mail initially flagged as junk will be flagged again seconds after I have informed Thunderbird that the e-mail isn't junk. Click to approve an e-mail, view another folder, come back, and bam! the e-mail is flagged again. Two seconds is all it takes.

To me, it's obvious that the problem lies in the way that Thunderbird handles what it sees as a definitive indication that an e-mail is junk e-mail, and in how that indication has more value than what the user says. It's a major problem, especially on mailing-lists as I'm on the OpenOffice API mailing-list and just about every initial/thread-opening e-mail is classified as junk. The oldest such e-mail I have on that ML is from May 19.

Unfortunately, I can't preventively add every e-mail address of an open mailing list to my address book. And adding a sender in my personal address book doesn't always change the behavior, which btw is the reason why I completely disabled the scam reporting as it was just as strange in its behavior. And last, there's no way (that I know of) of saying that all e-mails to api@openoffice.apache.org are not junk. I've also now deactivated the automatic junk filtering and I do it now by hand.

''Matt [[#answer-737737|said]]'' <blockquote> There is filtering alright. Yahoo spam filtering. X-YahooFilteredBulk: 65.20.0.12 '''This header indicates that yahoos spam filter considers the mail originating from the IP address shown is spam. ''' </blockquote> @Matt: It may indeed seems that this filter header is at the root of the problem. However, as Marla as reported it, the e-mails at hand '''are not identified by Yahoo Mail as junk'''. If they arrive when Thunderbird is closed, they are not moved to the Junk folder: that moving, therefore the flagging as junk, is done by Thunderbird. In my case, bad classification as Junk happens on all e-mail accounts, including one that is on my own VPS on my own domain. On most (I don't write "all" because I don't get many junk e-mails on accounts other than Yahoo) e-mail accounts though, clicking the "Not junk" icon is enough to prevent a specific e-mail from being flagged as junk again. However, on my Yahoo account, any e-mail initially flagged as junk will be flagged again seconds after I have informed Thunderbird that the e-mail isn't junk. Click to approve an e-mail, view another folder, come back, and bam! the e-mail is flagged again. Two seconds is all it takes. To me, it's obvious that the problem lies in the way that Thunderbird handles what it sees as a definitive indication that an e-mail is junk e-mail, and in how that indication has more value than what the user says. It's a major problem, especially on mailing-lists as I'm on the OpenOffice API mailing-list and just about every initial/thread-opening e-mail is classified as junk. The oldest such e-mail I have on that ML is from May 19. Unfortunately, I can't preventively add every e-mail address of an open mailing list to my address book. And adding a sender in my personal address book doesn't always change the behavior, which btw is the reason why I completely disabled the scam reporting as it was just as strange in its behavior. And last, there's no way (that I know of) of saying that all e-mails to api@openoffice.apache.org are not junk. I've also now deactivated the automatic junk filtering and I do it now by hand.
Matt
  • Top 10 Contributor
  • Moderator
Sprendimų: 3291 Atsakymų: 22731

Gnospen said

Matt, what distinguish a junk folder from a normal folder other than the name? Could a junk folder hold another name? What happens if Marla13 created a new "Mum"-folder? Those are questions I don't have the answer to.

This I missed a month ago.

There is a flag set on junk folders. But there is an add-on for that so you can experiment manually. Normally setting the folder in the Junk setting for the account is enough to set the flag.

https://addons.mozilla.org/en-us/thunderbird/addon/folderflags/

''Gnospen [[#answer-752822|said]]'' <blockquote> Matt, what distinguish a junk folder from a normal folder other than the name? Could a junk folder hold another name? What happens if Marla13 created a new "Mum"-folder? Those are questions I don't have the answer to. </blockquote> This I missed a month ago. There is a flag set on junk folders. But there is an add-on for that so you can experiment manually. Normally setting the folder in the Junk setting for the account is enough to set the flag. https://addons.mozilla.org/en-us/thunderbird/addon/folderflags/
Matt
  • Top 10 Contributor
  • Moderator
Sprendimų: 3291 Atsakymų: 22731

Amenel said

Matt said
There is filtering alright. Yahoo spam filtering. X-YahooFilteredBulk: 65.20.0.12 This header indicates that yahoos spam filter considers the mail originating from the IP address shown is spam.

@Matt: It may indeed seems that this filter header is at the root of the problem. However, as Marla as reported it, the e-mails at hand are not identified by Yahoo Mail as junk. If they arrive when Thunderbird is closed, they are not moved to the Junk folder: that moving, therefore the flagging as junk, is done by Thunderbird.

Does your mail have that header? That header is created by Yahoo. It has nothing to do with Thunderbird. Thunderbird does not even know what it is other than a string of ASCII text. Regardless of the outcome you think you are seeing, it is only Yahoo mail servers that have any use for that header and they add it.

If your mail does not have that header then your talking about something different and probably should open your own support question so the two different things do not get muddled. But keep in mind that the junk filter is a learning filter. You teach it what is junk and not junk. One thing however you will not teach it is that mail from a specific address is Junk. it will not listen. it uses Bayesian analysis for the mail and the sender address is only a part of the things it looks at.

You think the problem is Thunderbird, go to the junk setting in account settings and turn junk filtering off. If it goes away entirely as an issue 'i will listen to Thunderbird doing something.Personlly I think it will make not a shred of difference as the yahoo server will move the mail back to the junk folder as fast as you move it out. One of the reason I use POP with my Yahoo mail address. Their support of real mail protocols is at best poor and at worst plain disgraceful.

''Amenel [[#answer-774074|said]]'' <blockquote> ''Matt [[#answer-737737|said]]'' <blockquote> There is filtering alright. Yahoo spam filtering. X-YahooFilteredBulk: 65.20.0.12 '''This header indicates that yahoos spam filter considers the mail originating from the IP address shown is spam. ''' </blockquote> @Matt: It may indeed seems that this filter header is at the root of the problem. However, as Marla as reported it, the e-mails at hand '''are not identified by Yahoo Mail as junk'''. If they arrive when Thunderbird is closed, they are not moved to the Junk folder: that moving, therefore the flagging as junk, is done by Thunderbird. </blockquote> Does your mail have that header? That header is created by Yahoo. It has nothing to do with Thunderbird. Thunderbird does not even know what it is other than a string of ASCII text. Regardless of the outcome you think you are seeing, it is only Yahoo mail servers that have any use for that header and they add it. If your mail does not have that header then your talking about something different and probably should open your own support question so the two different things do not get muddled. But keep in mind that the junk filter is a learning filter. You teach it what is junk and not junk. One thing however you will not teach it is that mail from a specific address is Junk. it will not listen. it uses Bayesian analysis for the mail and the sender address is only a part of the things it looks at. You think the problem is Thunderbird, go to the junk setting in account settings and turn junk filtering off. If it goes away entirely as an issue 'i will listen to Thunderbird doing something.Personlly I think it will make not a shred of difference as the yahoo server will move the mail back to the junk folder as fast as you move it out. One of the reason I use POP with my Yahoo mail address. Their support of real mail protocols is at best poor and at worst plain disgraceful.

Klausimą uždavęs asmuo

Thanks for keeping this thread alive guys:). I had resolved to just manually telling Thunderbird that each email is *Not Junk* after they had been marked as Junk. I'm about to go on leave for 2 weeks but will take a look at the add-on upon my return (but I'm not sure if the Add-on is relevant to my issue since my mum's emails do not go into the Junk folder-they actually go into her own "mum" folder). So, it's not as if Thunderbird is automatically putting them into my Junk folder-no, it isn't doing that. The emails are arriving into "mum's mail" and being marked as Junk.

I take on board Matt's point, that "one thing however you will not teach it is that mail from a specific address is Junk. it will not listen. it uses Bayesian analysis for the mail and the sender address is only a part of the things it looks at".

This complicates matters since it *is* only emails from my mum that Tbird thinks are Junk. Very odd indeed, whereas they are *not* marked as Junk when I view them in my web based Yahoo Mail. I just don't get it:).

I'll be back in touch when I return (mid-Sept) and if I find a solution to this conundrum.

Best wishes, Marla

Thanks for keeping this thread alive guys:). I had resolved to just manually telling Thunderbird that each email is *Not Junk* after they had been marked as Junk. I'm about to go on leave for 2 weeks but will take a look at the add-on upon my return (but I'm not sure if the Add-on is relevant to my issue since my mum's emails do not go into the Junk folder-they actually go into her own "mum" folder). So, it's not as if Thunderbird is automatically putting them into my Junk folder-no, it isn't doing that. The emails are arriving into "mum's mail" and being marked as Junk. I take on board Matt's point, that "one thing however you will not teach it is that mail''' from a specific address '''is Junk. it will not listen. it uses Bayesian analysis for the mail and the sender address is only a part of the things it looks at". This complicates matters since it *is* only emails from my mum that Tbird thinks are Junk. Very odd indeed, whereas they are *not* marked as Junk when I view them in my web based Yahoo Mail. I just don't get it:). I'll be back in touch when I return (mid-Sept) and if I find a solution to this conundrum. Best wishes, Marla

Modified by Marla13

Matt
  • Top 10 Contributor
  • Moderator
Sprendimų: 3291 Atsakymų: 22731

Marla13 said

This complicates matters since it *is* only emails from my mum that Tbird thinks are Junk. Very odd indeed, whereas they are *not* marked as Junk when I view them in my web based Yahoo Mail. I just don't get it:).

I do not recall if I mentioned this, I probably hopefully did.

Check in Tools menu > account settings > Junk and make sure your local address books are selected. With a check mark against them. Being in the address book only works as a white list if that address book is selected.

''Marla13 [[#answer-774722|said]]'' <blockquote> This complicates matters since it *is* only emails from my mum that Tbird thinks are Junk. Very odd indeed, whereas they are *not* marked as Junk when I view them in my web based Yahoo Mail. I just don't get it:). </blockquote> I do not recall if I mentioned this, I probably hopefully did. Check in Tools menu > account settings > Junk and make sure your local address books are selected. With a check mark against them. Being in the address book only works as a white list if that address book is selected.
Gnospen Sprendimų: 233 Atsakymų: 1920

If everything else fails you can set up a filter:

If from is (or contains) mums.address set junk-status to not junk
If everything else fails you can set up a filter: ''If from is (or contains) mums.address set junk-status to not junk''

Klausimą uždavęs asmuo

Thanks Gnospen but I had tried that (setting up a filter) and unfortunately, that didn't work.

Thanks Gnospen but I had tried that (setting up a filter) and unfortunately, that didn't work.

Modified by Marla13

Klausimą uždavęs asmuo

Thanks Matt; I think I've already done that (months ago) but will check again when I'm back at work with my PC.

Thanks Matt; I think I've already done that (months ago) but will check again when I'm back at work with my PC.
BlackGW Sprendimų: 0 Atsakymų: 1

Something about marking the email as read, then unread, then clearing the flag makes it stay clear for an extended time but eventually comes back.

Something about marking the email as read, then unread, then clearing the flag makes it stay clear for an extended time but eventually comes back.