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when I press 'enter' after writing what I need to search, all text is removed leaving a blank search box

  • 3 replies
  • 2 have this problem
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  • Paskiausią atsakymą parašė Peter

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this problem therefore leaves me unable to use Firefox as a search tool. I have to go to Google which I don't want. This started a coupe of weeks ago and is really frustrating.

this problem therefore leaves me unable to use Firefox as a search tool. I have to go to Google which I don't want. This started a coupe of weeks ago and is really frustrating.

All Replies (3)

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Hello PeteMcK, try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

With open Firefox, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

thank you

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Thanks a million for your help - unfortunately, this doesn't seem to have any impact. Any other suggestions very gratefully received.

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I came across this. Don't know if it'll help https://productforums.google.com/forum/#!topic/websearch/QFCSDyf8PKo