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Firefox crashes on startup

  • 11 replies
  • 12 have this problem
  • 35 views
  • Paskiausią atsakymą parašė FredMcD

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have uninstalled and reinstalled wasn t able to use windows key plus r? roblem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	36.0.4.5557
 Application Timestamp:	550cfa7f
 Fault Module Name:	KERNELBASE.dll
 Fault Module Version:	6.1.7601.18409
 Fault Module Timestamp:	531599f6
 Exception Code:	c06d007e
 Exception Offset:	0000812f
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	1033
 Additional Information 1:	0a9e
 Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
 Additional Information 3:	0a9e
 Additional Information 4:	0a9e372d3b4ad19135b953a78882e789

Interupted an upgrade and been crashing since

have uninstalled and reinstalled wasn t able to use windows key plus r? roblem signature: Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 36.0.4.5557 Application Timestamp: 550cfa7f Fault Module Name: KERNELBASE.dll Fault Module Version: 6.1.7601.18409 Fault Module Timestamp: 531599f6 Exception Code: c06d007e Exception Offset: 0000812f OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 Interupted an upgrade and been crashing since

Chosen solution

Skaityti atsakymą kartu su kontekstu 👍 0

All Replies (11)

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Your statement is unclear. Are you trying to update Firefox and something went wrong? Were you trying to do something else? Please state your problem clearly.

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was upgrading was interupted, crashed been uninstalling and reinstalling still crashes on startup

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https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help It is probably something wrong with the profile rather than with Firefox itself.

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am not able to get into the profile manager either, same crash message

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Try this. Close Firefox.

Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %AppData%\Mozilla\ C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\ http://kb.mozillazine.org/Profile_folder_-_Firefox#Windows Linux: ~/.mozilla/ http://kb.mozillazine.org/Profile_folder_-_Firefox#Linux Mac: ~/Library/Application Support/ http://kb.mozillazine.org/Profile_folder_-_Firefox#Mac

Rename the profiles.ini file by adding .old to it. Now restart Firefox.

If this works, please open the profiles.ini.old file, and post its content.

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didn't fix it still get dialog box...firefox has stopped working

thanks for trying

Modified by mike6

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Chosen Solution

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any recommendations on a reg cleaner?

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Some anti-virus programs have it. Else, go to a trusted web store and look around. Some are low cost.

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used wise registry cleaner....free it or regedit fixed the issue thanks Mike

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Great to here. Just like anti-virus and mal-ware, run the full scans every now and then.

Safe Surfing.