Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

my firefox browser is very slow,and constantly reads the hard disk,when i switch off the wi fi button on laptop,the hard disks stops reading

  • 9 replies
  • 1 has this problem
  • Paskiausią atsakymą parašė FredMcD

more options

these are the last many crash details Report ID Date Submitted 53754937-6cf1-4f3b-8e80-5e018848d34d 24/02/2015 13:01 d301607c-cc67-4ee5-84ff-137e5213854b 22/02/2015 13:54 7d2ed0aa-b929-4325-9846-9f627c715a97 20/02/2015 21:18 7c7d6258-818e-48b7-bacc-bbbfd67e2b5c 20/02/2015 21:17 8ed02479-b8f3-4916-9be7-9a760d98e2dc 15/02/2015 17:29 f2fdbfd9-c11a-449c-8a09-5eeca161d482 12/02/2015 14:00 6cb2fb1f-2af0-4a03-9530-d5d2ab61882f 11/02/2015 11:00 c48929ef-6cb2-4e95-aa4a-04c7efdef6e7 10/02/2015 12:33 911e51a7-1e0e-4e00-9d51-35daaf024082 03/02/2015 12:51 9cbeb1e0-f542-42f8-b359-d1d77404f9eb 28/01/2015 18:10 a24e1d6a-212e-43e2-a646-937608b40b60 25/01/2015 11:31 dcb98d1b-c579-4ee5-b5e8-772d20ce5e63 13/01/2015 22:00

Modified by cor-el

All Replies (9)

more options

Hi vineetg84, In order to further investigate, can you please hit submit and copy the crash ids that start with "bp-" in your response.

Thank you!

more options

here is a screen shot

more options

1. Those crash reports probably aren't going to tell us anything about your posted problem with the hard disk activity when WiFi is enabled.

2. None of those crash reports have the BP- which indicates they have been submitted to Mozilla. Hit or miss when trying to query the reports database to see which one's made it to Mozilla. And some go back way into last year. Please click on each of the most recent report ID's [like maybe the one's dated in 2015) so that your Firefox can submit those Crash Reports to Mozilla]. Then give us the new ID #'s that have the BP- .

more options


   there are no ids with BP-,however i have noticed that several times the problem arises coz of shockwave plugin,many times i get a message,shockwave pugin has stopped responding,do you want to stop the script? something like that
more options

If the "bp-" prefix is missing then click its line on the about:crashes page to submit the crash report and the crash report will get a "bp-" prefix (do not add it yourself).

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

more options

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

more options

this is the most recent crash report with bp

Report ID Date Submitted bp-6f1d775b-777b-472e-98e4-a12802150227 27/02/2015 15:52

and when clicked on bp link these are the messages

Mozilla Crash Reports Search


Select Version: Report:

Super Search Firefox 35.0.1 Crash Report [@ hang | WaitForMultipleObjectsEx | RealMsgWaitForMultipleObjectsEx | mozilla::widget::WinUtils::WaitForMessage(unsigned long) | base::MessagePumpForUI::WaitForWork() | base::MessagePumpForUI::DoRunLoop() ] Search Mozilla Support for Help ID: 6f1d775b-777b-472e-98e4-a12802150227 Signature: hang | WaitForMultipleObjectsEx | RealMsgWaitForMultipleObjectsEx | mozilla::widget::WinUtils::WaitForMessage(unsigned long) | base::MessagePumpForUI::WaitForWork() | base::MessagePumpForUI::DoRunLoop()

   Raw Dump

Signature hang | WaitForMultipleObjectsEx | RealMsgWaitForMultipleObjectsEx | mozilla::widget::WinUtils::WaitForMessage(unsigned long) | base::MessagePumpForUI::WaitForWork() | base::MessagePumpForUI::DoRunLoop() More Reports Search UUID 6f1d775b-777b-472e-98e4-a12802150227 Date Processed 2015-02-27 10:22:53.454001 Process Type plugin Shockwave Flash Version: Filename:NPSWF32_16_0_0_305.dll Uptime 653 Install Age 2390456 since version was first installed. Install Time 2015-01-27 15:30:06 Product Firefox Version 35.0.1 Build ID 20150122214805 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 42 stepping 7 | 2 Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x7705015d User Comments App Notes

AdapterVendorID: 0x8086, AdapterDeviceID: 0x0106, AdapterSubsysID: 397517aa, AdapterDriverVersion:

Processor Notes sp-processor03_phx1_mozilla_com.27927:2012; MozillaProcessorAlgorithm2015; non-integer value of "SecondsSinceLastCrash" EMCheckCompatibility


Winsock LSP

MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD RfComm [Bluetooth] : 2 : 1 : 

Adapter Vendor ID


Adapter Device ID


Bugzilla - Report this bug in Firefox Core Plugins Toolkit Related Bugs

Crashing Thread Frame Module Signature Source 0 ntdll.dll NtWaitForMultipleObjects 1 kernelbase.dll WaitForMultipleObjectsEx 2 kernel32.dll WaitForMultipleObjectsExImplementation 3 user32.dll RealMsgWaitForMultipleObjectsEx 4 xul.dll mozilla::widget::WinUtils::WaitForMessage(unsigned long) widget/windows/WinUtils.cpp 5 xul.dll base::MessagePumpForUI::WaitForWork() ipc/chromium/src/base/ 6 xul.dll base::MessagePumpForUI::DoRunLoop() ipc/chromium/src/base/ 7 xul.dll base::MessagePumpWin::RunWithDispatcher(base::MessagePump::Delegate*, base::MessagePumpWin::Dispatcher*) ipc/chromium/src/base/ 8 xul.dll base::MessagePumpWin::Run(base::MessagePump::Delegate*) ipc/chromium/src/base/message_pump_win.h 9 xul.dll MessageLoop::RunInternal() ipc/chromium/src/base/ 10 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/ 11 xul.dll MessageLoop::Run() ipc/chromium/src/base/ 12 xul.dll XRE_InitChildProcess toolkit/xre/nsEmbedFunctions.cpp 13 plugin-container.exe content_process_main(int, char** const) ipc/contentproc/plugin-container.cpp 14 plugin-container.exe wmain toolkit/xre/nsWindowsWMain.cpp 15 plugin-container.exe __tmainCRTStartup f:/dd/vctools/crt_bld/self_x86/crt/src/crt0.c:278 16 kernel32.dll BaseThreadInitThunk 17 ntdll.dll __RtlUserThreadStart 18 ntdll.dll _RtlUserThreadStart

Show/hide other threads Mozilla Crash Reports - Powered by Socorro - All dates are UTC

   Server Status
   Privacy Policy
   Sign in
more options

these are the most recent report after i clicked on each link the name bp appeared,these are all in month of feb 2015,after clicking the link the date changed to 1 march 2015

Report ID Date Submitted bp-d0786ff8-37e3-4e17-b735-b85262150301 01/03/2015 11:58 bp-6cc1788d-05bf-4e6e-b960-b16c02150301 01/03/2015 11:58 bp-e8daea8e-01ba-4629-852a-8d3f22150301 01/03/2015 11:58 bp-a10f8332-97ca-4f28-8765-7f9592150301 01/03/2015 11:58 bp-c00311d4-d9af-4f0f-bc7a-8c2e62150301 01/03/2015 11:58 bp-c9dbeadf-0c6e-4e31-96ac-24ea22150301 01/03/2015 11:57 bp-23075e44-64da-427d-9108-ebdbd2150301 01/03/2015 11:57 bp-6f1d775b-777b-472e-98e4-a12802150227 27/02/2015 15:52

more options

The crash report flagged these programs;

Process Type plugin Shockwave Flash Version:

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

  • disable hardware acceleration in the Flash plugin See also: