Thunderbird Community Forum

I cannot sign into thunderbird. A window pops up saying incorrect password, enter new password. This message keeps repeating no matter what password I try. Is there a phone number I can call to talk to someone?

Just updated to latest Thunderbird version and now I can't send my email. I keep getting the message "Login to server smtp.broadband.rogers.com with username [my email address] failed."

Then when I exit this notification, the following shows up "Sending of the message failed. Unable to authenticate to Outgoing server (SMTP) . Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'."

I made not changes afer in upgrade of Thunderbird to latest version.

Any help you provide would be appreciated.

Bob Gmeindl bob.gmeindl@gmail.com (btw, this is not the email address I use with Thunderbird - that one is bgmeindl@rogers.com)

anyone know how to recover my email contacts in latest version ot TB, theyve dissapeared since using spam aniallater , with is now uninstalled.

i have the same email acct on my other pc , could i recover everything from therte as its intact thanks

also my TB spam filters have now dissapeared [but still seem to be working] but filtering the wrong things. thanks if anyone can help

Dzień dobry, Mam app thunerbird na telefonie z android. W aplikacji istnieje folder zintegrowana skrzynka odbiorcza. Chciałbym odbierać w jednej skrzynce moje wiadomości z różnych kont na komputerze z win 11. Nie mogę sobie z tym poradzić. Proszę o pomoc. Pozdrawiam

Jacek Bąk

I have noticed that quite a few emails have gotten into the junk folder despite the fact that they meet the criteria to be filtered by my own custom message filters and I have those filters set to run before junk classification. So it seems the junk filter is actually being applied prior to my own message filters. I'd really like to just turn off the junk filter entirely because I like to make my own filters to catch things that I deem as junk, (and that is how it worked on my old version of thunderbird that I had on my old laptop). Is it possible to turn it off, and if so, how?

If it is not possible, then it would be good if this apparent bug were fixed.

I included a screenshot showing just one example of an email from an address I had created a custom filter for in the junk mail folder.

It makes sense that you might want your signature text to change depending on who you are communicating with (employer, business, friend, etc).

In Outlook you can enter several signature texts, identified by a name. I sure would like to have that in Thunderbird!

Another possibility would be to circulate among several signature texts, just to "keep it fresh".

Thanks for your consideration.

Good day, After upgrading Thunderbird to 143.0.1, I noticed that a large part of one of my local folders is missing. Searching the internet regarding this problem, I found that this issue happened last year and at other occasions. Why hasn't this problem been solved yet at it is a pain to locate and find the missing data ourself. Any suggestions to avoid this problem in the future

Best regards Douglas Noades

Had this problem suddenly crop up since the update of one of my accounts not sending mail due to timeouts. I've not changed any passwords or settings since I had it working last. The message is the "Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) [my workplace's SMTP server] timed out. Try again." one, and it's preventing me from sending any emails.

Specifics:

• It's one account (my work one: work runs an Outlook/Microsoft mail server).
• My personal account (gmail) sends fine. Both accounts recieve email fine too, so this is just one direction on one account.

Things I've tried:

• Switching my Firewall off makes no difference, so it's not a firewall problem
• It's not that the emails I'm trying to send are too large, one word test emails also don't send
• Extending the timeout time by 3x doesn't help

I also opened a second computer not yet running the latest version - the account worked fine. Then applied the upgrade and that broke things in exactly the same way as described above. So I'm pretty sure this is an issue caused by the upgrade in some way. Not sure if other people with Outlook servers are having the same problem or if there's any workaround available but would appreciate advice.

Using TB 141.0 MS Word 11 Too many wrong videos, too many old explanations. It's August 2025. Please, I'm not a computer wiz. Just a home novice. OK with specific directions. How to export my Gmail contacts list and import it to my TB contacts. I have tried basic gmail export...but should it be "google .csv", " or what? I don't think I have Outlook loaded anymore on windows 11. If you could help by actually sending me instructions that I will follow direct. ie: Sign into Gmail>click on contact file to be exported>export contacts and click "google .csv" (or the correct choice there)..then what? I've been trying and it wants me to save to a file...but how? And which file? I know it's an effort on your part, but I will print and save going forward. Thanks so much. LS in AZ.

Most of the questions I have are either not answered at all or not answered in help or in forums and I'm unaware of any responses to questions I've asked. Isn't there any way to get support from a live person? My questions are often quite complicated. When I ask a question, I get dozens of answers that have nothing at all to do with my question and I don't have time to look thru all the answers. When I do see an answer that might be relevant, it either isn't or the answer is far too technical.

For example, I have no sent folder. Cant understand answers that tell how to create one. Need to be able to save my sent messages. Having to cc myself to get a copy of a sent message - stupid situation.

I am switching from Outlook to Thunderbird because of complicated problem with Outlook. Got garbage when imported csv contact file and can't find how to delete a large number of contacts. Reluctant to use your specific Outlook import in case it brings the Outlook problems along.

Really need help with lots of things making the transition. 'bold text'

My Thunderbird version 52.9.1. First language = French Cannot upload DUTCH language package (as second language) because last version of complementary module appears to be corrupted. BA Brussels - Belgium 19-07-2018

How can I change the spellcheck and spelling of ALL my emails to English UK instead of English US. Individual emails can be changed but I believe I can change to all outgoing emails automatically being British English spelling in spellchecks

Hi, Unfortunately, I am a non-tech person and I am trying to install Thunderbird emails on my Mac Book. I have a thunderbird account which I normally access on desktop, however that will soon be obsolete so want to access them from my Mac Book, but I am really struggling to access and download everything. Please help a damsel in distress

Need help setting up my domain name with godaddy and Thunderbird email client. need to get DNS Records from godaddy also. Having more trouble with this than I should, I think. I have already setup an email account on Thunderbird with earthlink/mindspring and icloud. No problems at all, in fact, both were very simple. But no so much with the domain name and godaddy. Any assistance will be greatly appreciated.

I've recent moved to Linux and Thunderbird from Win/Outlook. I have a singifcant message base that I've successfully migrated to Thunderbird, most in bound email but witha chunck of outbound too. This all appears in Local Folders, with the outbpund stuff in Sent Item sub-folders.

Card View suits my well, however when I look at the Sent Items local folders, I always see the from address (i.e. me) rather than to "to" address. This is pretty useless, however I can't see any way to influence if it shopuld the from or to address in Card View with local folders. Am I missing something?

Card View within a 'normal' email account shows either to or from as you'd expect, and therfore works fine.

Thank you.