Thunderbird Community Forum

Dear Support Team,

I am experiencing an issue with my email account When trying to save a message to the mailbox, I receive the following error:

"Saving the message to the mailbox failed. Check if you have the required write permissions on the system and if there is sufficient free space available to copy the mailbox."

Could you please assist me in resolving this issue step by step?

Hi I am trying to reinstate a email account that stopped working. It's a gmail account. I've got it back to the point where it says it's connecting ("Looking up..." then "Looked up") to the account but I can't see any folders. No messages are being downloaded. No other errors. I've checked the setting in Gmail. Not sure what else to do. Please help. I can't even delete the profile and restart, the profile isn't anywhere to be found on my PC. I've unhidden files and searched for Thunderbird and it's not there.

This is Sheila Herman and my email address is: swherman@twc.com. Now, there are two sections (top and bottom) to my email and the top section is gibberish. I need a Thunderbird email address so that I can send a copy of that gibberish page. I did reply to Matt's email with an attachment before I realized that his email address does not accept reply. When the recipient opens my email that page will show up and I want to remove the top section. Can anyone help me solve this problem? Thank you and I look forward to hearing from you. Best regards. Sheila Herman

I get an error saying Thuderbird is already running and old instance needs to be closed. When I press the Close button I keep getting the same error message in a loop. I have to cancel and come out. However I am not able to access the mailbox using THuderbird. The problem is that there are some folders that I have created on Thunderbird with sensitive information that I am not able to access. What should I do to retrieve the Thunderbird and the associated mails and folders. Thanks for the support. Suresh

Good morning, today I updated Thunderbird and after that I noticed that when I try to open emails saved in different locations (folders) they open without content. Does anyone know what the problem could be?

See attached a screen shot of an email which opened in Thunderbird has content but saved elsewhere and opened no longer has it.

I would be grateful to anyone who can help me. Thank you so much.

Sabina

I accidentally deleted the emails in the all mail folder and now everything is gone from in box and sent. I have unsubscribed from the all mail tab. I have also tried the suggestions given in the help section. Nothing is helping. Can you please help? Thanks, Sue sthist.st@gmail.com

Want to why this is the second time after an update that my emails have gone to only showing web links and not the actual email content i.e. images and text. Plus how do I change it back as not very tech savvy and don't want to have to save yet another file of these old emails to set up again to get them as readable visual emails not links. Have to go to a link to see the emails correctly this is not good when they could contain not wanted information.

I recently stopped receiving my Optusnet emails via Thunderbird, although I can still receive them via Optus webmail. As previous users have found out, changes were made to Optus's platform which didn't support Thunderbird, all without notifying customers. However, after lengthy discussions with Optus, they have assured me that they now support Thunderbird and after checking all the settings I should be able to receive emails via Thunderbird. However this is not the case and I am still relying on webmail. Does anyone have any ideas? Thanks in advance. aandr1

What does this mean, Unable to open the summary file for Sent . Perhaps there was an error on disk, or the full path is too long. This just appeared. How do I get my sent emails back

Please, I need help. Bear with me while I describe the problem.

Let's say I have two email accounts set up, user1 and user2. Each one has been set up for quite some time and both have worked as expected for years. If I send an email from user1 a copy of the message drops in the sent folder of user1 and the reply comes back to user1, and if I send an email from user2 a copy of the message drops in the sent folder of user2 and the reply comes back to user2. Not any longer.

Now, if I send an email from user1, a copy of the message drops in the sent folder of user1 and the copy clearly says it was sent from user1's email. However, the reply comes back to user2's email inbox. The source of the message clearly shows it was sent TO: user2, Delivered-To: user2, Received: from line says it is for <user2>.

This has been going on since the latter part of last year.

In Thunderbird 128.10.1 ESR, opening a .eml file directly from a NAS (SMB path) results in a blank message window. However, if I copy the same file to the local desktop and open it, the content displays correctly.

I tested Thunderbird 128.5.2 ESR, and it can open the same .eml file from NAS without any issue, so this seems to be a regression in 128.10.1.

I tried modifying the following config values with no effect:

security.sandbox.content.level = 0

security.fileuri.strict_origin_policy = false

Is this a new security restriction or a bug? Any workaround or fix available? Thanks!

I am having a problem with my thunderbird email client. There was an update to the program over night and now when I load thunderbird it is unable to show me the content of emails in any of the folders. I can see the emails in the list and all the folders are shown in the folder tree on the left. Howevr I am not able to access the content of the emails. My thunderbird profile folder is on a network share, this fileserver is a windows based machine. If I copy the profile to my local machine the profile works correctly and I am able to open emails and view the contents. It is only when my profile is on the network that I cannot view the contents of the emails. I ran thunderbird in safe mode and this does not resolve the situation. I have tried to repair the folders but this did not work. I deleted the .msf files but this also did not work. I ran the thunderbird debugger and then tried to access an email, the debugger stopped on the follwing exception: NS_ERROR_XPC_BAD_CONVERT_JS: Could not convert JavaScript argument arg 0 [nsITreeView.setTree]. What could be the problem with my emails?

Just lately, my gmail sent emails are going into trash folder and not being stored in the sent mail folder. In account settings, under Copies & Folders, I have the box checked for to "Place a copy in" and have tried both "Sent" folder and Other "Sent Mail". But the sent messages are not staying store in either of those files.

Hello I have created a template for a local account and can see that the template folder is correctly displaying for that account. I can also see that I can write a new message from that template, no problem. However, I cannot for the life of me, figure out how to reply to an incoming message with the template I have created. I can see that 'reply with template' appears in the message filter but since the template reply could be relevant to a number of 'keywords', it isn't practical to set it up as an automatic filter and response. Please can you advise how to manually 'reply with template' to an incoming email. Thank you