Thunderbird Community Forum

Monday: Computer #1 lost all e-mail use and old correspondence. Computer #2 had e-mail service. Left Computer #2 up with program (Tebra) until account needed verification which needed e-mail to get the code (could not). Now we have both computers which cannot work. what can we do to get our e-mail back???

Contacts with only an Organization and no first and last name will not synchronize to iCloud. I have to add the company name in the last name field to get it to sync. Running version 139.0.2 (64-bit).

I need assistance to setup my accounts correctly in my unified inbox. A few times I have lost some messages, when sending mail, they go out from both accounts Is there a way to chat with someone, and to share screenshots. I look forward to hear.

My Thunderbird v.139.0.1 crashed. It would not run at all. I downloaded Thunderbird and it was v.139.0.2. It looks entirely different and created a new profile. I edited the Profiles.ini and replaced the new profile with the old profile. (this worked 2 months ago when I bought a new computer). Now having done the editing to get all my old emails etc, it will not bring up the old profile. How do I get my old profile and the setup from the 139.0.1 look and feel. Thanks.....

Move Thunderbird data to a new computer

I have the complete Thunderbird folder with 15 years of POP mail.

Install Thunderbird on new PC and overwrite the complete folder?

will be the same version of thunderbird.

Several years ago, I switched over to the beta path of Thunderbird... In doing so, I created a new profile for the beta installation, leaving the old one behind in case I wanted to abandon beta... So I had two profile folders; I *thought* they were this:

current profile: c:\notes\Thunderbird original backup profile: c:\notes\Thunderbird.b115

Now, I've decided that there is no reason to retain the old Thunderbird profile folder, since I'm clearly committed to the beta path... however, I have discovered an anomaly... *both* the old and new profiles are periodically being updated!! Thunderbird.b115 is apparently actually my active profile, but Thunderbird was updated just a few days ago.

When I look at About Profiles, I actually see *three* profile folders listed:

Profile: Gorlash: (default: no) c:\notes\Thunderbird

Profile: Derell Licht beta: (default: no) c:\notes\Thunderbird

Profile: Thunderbird beta (default: no) c:\notes\Thunderbird.beta (note that this folder does not exist)

Profile: Thunderbird b115: (default: yes) c:\notes\Thunderbird.b115

===========================================

Is there something that I could do to consolidate all of this into just one folder? I don't even *know* what those Gorlash and Derell Licht profiles refer to... Yes, those are both usernames that I use online, in various contexts, but as far as I know, I don't use them in Thunderbird...

Q1: Can I just delete those other profiles where default is NO ?? Q2: Why is c:\notes\Thunderbird still getting periodic updates, even though those profiles are not default??

I copied my profile from old computer, put TB on new computer, copied the profile to overwrite the profile on new computer- all seemed fine but no names, no email copies, no data. I followed the instructions, no what?

Is there a way to preempt the initial download when connecting an IMAP account initially?

Presuming you plan to make "Keep messages in all folders for this account..." UNchecked, I've found I can only go into settings as soon as possible after connecting the IMAP account to cut off the automatic start of downloads for local email copies. I then search for the email files locally (am configured for maildir) and manually delete.

Not the end of the world, but seems a bit janky. Is there a way you're supposed to be able to set synchronization settings BEFORE Tb starts syncing?

Thanks.

Hi, When installing my Yahoo account in F-bird, I chose the option to keep copies of the messages on the server when downloading them to my local folders. But all my message folders on the yahoo server appear to be empty after I copied them to my local folders. Can this be undone? I'm using other email programs on my mobiles and it's crucial for me that I can access all my folders from mobile and desktop devices. Is there a way to keep them on the yahoo server AND have them synchronized with my local folders? Your help is very much appreciated! Kind regards, Pat

Hi everyone,

I could really use some help with Mozilla Thunderbird.

I had my official email set up in Thunderbird using a POP3 connection. Before I updated Windows and reinstalled Thunderbird, I backed everything up — all the emails and settings.

Now, after reinstalling Thunderbird, I’m trying to get my old emails and account settings back, but I just can’t seem to make it work. I tried copying my old profile folder over the new one, but nothing shows up properly.

I’m not sure if I’m doing something wrong or missing a step. Can someone please walk me through how to properly restore a POP3 email backup in Thunderbird? I really need to get my old emails back.

Thanks a lot in advance!

At some stage, one of my Imap Inbox email accounts & its sub-folder have moved to the bottom of the list - under all other folders (Sent/Junk, etc). The Sent sub-folders for this email account are in the correct place. I have tried all solutions that I have found: Subscribing; unchecking only show subscribed; playing with the settings on the webmail server, reinstalling, etc & I still can't get it back to the top, where it's supposed to be. I have attached a screenshot as it was & how it now is (worse) after updating my OS to the latest. Does anybody have a solution for this scenario?

[Latest TB on MacOS Sequoia 15.3.1 (just updated from previous version).]

Hi all, I'm using TB 115.18.0 (64-bit) and I am currently working on finding a solution to automatically back-up my mails from two accounts on regular base. I want to back-up the ImapMail-folder from within the profile-folder; while looking into it I found not only the two folders for the current accounts, but also 3 more, for accounts I had in use a few month ago, when I started to use TB and fiddled with it. As I do not want to waste space with unnecessary Data, my question is: can I safely delete these obsolete folders and their associated .msf-files?

Thanks for any help/advice

Dreas

I installed Thunderbird and set up my Outlook account with no problem. However, every time I try to add my Gmail account I get an error message "Unable to log in at server. Probably wrong configuration, username, or password." This happens whether I try to set up the account using either Thunderbird's automatic configuration by doing a manual configuration. Can anyone help? I can log into Gmail on the web with this email address and password with no problem.

I added new email account on TB, all goes well, until I get oversized screen that asks me to click 'allow', but I don't see an allow button anywhere. Unable to shrink the screen size. The only way to get out of that screen is to click ESC to return to the prior install screen (which is normal sized). I have no idea how to complete this new email account installation. Any suggestions are welcome!

Problem:

You remove an account like Google from Thunderbird, but Thunderbird continues to repeatedly show a pop-up to log into that account (in my case Google). I've noticed it even freezes the Thunderbird UI on startup.

Note: I'm self-answering this question. Mozilla Support has similar questions, but they're archived with incomplete answers. By archiving them, Mozilla is preventing the community from improving the solutions on those problems.

This exact question has been asked at least 4 different times, and it's been archived with 4 different solutions. All of them are valid advice.

• "Check your calendars" - https://support.mozilla.org/mk/questions/1441082
• "Check your addons" - https://support.mozilla.org/en-US/questions/1208183
• "Check your addressbook" - https://support.mozilla.org/en-US/questions/1440106
• "Check troubleshooting info" - https://support.mozilla.org/en-US/questions/1398233

I have two computers on which I use Thunderbird. I have never been able to successfully copy my email filters from one machine to the other, no matter what method I employ. It seems that this should be at least part and parcel of copying my profile to the new computer, but I find I have to rewrite the filters yet again. Please assist.

I upgraded my Ubuntu 22.04 OS to Ubuntu 24.04, all went well except for Thunderbird which was completely removed! When I try to install it my previous password is refused. I was able to reset it but none of my data (inbox messages, addresses etc ) are there. I also use an extended support version of Ubuntu 16.04 and have Thunderbird still working there perfectly. When I originally installed Ubuntu 22.04 I had no problem with password refusal or all my data not being imported from U16. Can you please advise, Derek

In Thunderbird 128.8.1esr (32-bit) Danish language version, on Windows 10, when a list of past notifications pops up, I cannot close them. Whether I use "Turn off" individual notifications one by one, or "Turn all off", nothing happens, except the first time I try, I can see at the bottom left of the screen that communication takes place with the server. But the notification doesn't disappear. On following attempts, nothing happens at all, until I restart Thunderbird, then again I get a long list of notifications from the past that have never been turned off.

As for individual notifications popping up at the scheduled time, I can mostly, but not always, turn them off.

The calendars are no google servers. The problem started occurring 2-3 months ago.

What to do?