Firefox Community Forum

Amazon prime video won't fully load. I've tried everything, shutting off everything, dumping the cache. It fully loads on chrome. This is new since the latest firefox update... what is happening?

Updated Firefox browser for desktop on Mac to 158.0 on 10/15/26

On 10/14/26 using previous Firefox version 157.0 on Amazon.com Prime Video section, pages would load properly and videos could be played properly.

10/15/26 using updated version on Amazon.com Prime Video section, page would initially load properly only to later freeze. Videos could not be played. And freezing could not be corrected unless closing the tab on the browser.

10/15/26 using Safari browser on Amazon.com Prime video section, pages loaded properly and videos played properly.

Clearing cache and site data on updated version of Firefox did not have any effect. Pages continued to freeze and videos unplayable when starting over and navigating to the relevant pages.

Steps to reproduce:

go to amazon.com login to account go to prime video page

expected results video selection appears and user can select and play videos

actual result video selection appear but freezes after a second or two,. videos cannot be played

Repro rate 5/5

Environment Variables Firefox 158.0 Mac OS GoldenGate 27.0.1

Other information Other amazon pages like whole foods and home page and Subscribe & save not affected Just Prime Video page affected

When I go to the “Prime Video” page on the “amazon.co.jp” website, I can't click on any of the items.

In addition, this issue is affecting Firefox functionality, such as the home icon and refresh icon.

However, closing the “Prime Video” page resolves the issue.

For the past few days when trying to use Google search on Firefox I get this message:

"Our systems have detected unusual traffic from your computer network. This page checks to see if it's really you sending the requests, and not a robot. Why did this happen?"

Then it makes me jump through several hoops to do a search on google.

This is a Firefox specific message as I can switch to Safari and there is no roadblock.

Is this happening to anyone else?

Any way to resolve?

Why this is a Firefox issue and not other browsers?

Firefox versiosn 156 won't allow tv.youtube.com to work....same as previous versions.

Macbook Air....shows Firefox log and "server can't be found."

Works o.k on Safari, however.

Glenn Jones

• PII censored

Whenever I open Firefox on my MacBook Air and attempt to search via Google, I receive the following message from Google with a Captcha request to verify that I am not a robot. "Our systems have detected unusual traffic from your computer network. This page checks to see if it's really you sending this request." This does not happen in Safari nor when i use Google on my iPad or iPhone - all of which use the same IP address. I have refreshed Firefox and it is on the latest version. This started about two weeks ago. There is no malicious software on my computer. I have cleared all cookies and browsing history. Help!

Hello! Randomly this week my Youtube switch UI to something more similar to a TV version. All video details and setting are hidden, below a video are other videos, and there is no access to comments or like/dislike. I thought the site updated, but from mobile (both app and Firefox browsing) the site is as I normally expect. I opened safari on desktop and again confirmed Youtube seems "normal".

Does anyone have any experience here? Did I accidentally switch on a protective setting?

Thank you for the help!

yahoo mail is asking me to enable javascript. It isn't recognising my email and tells me to use another device (which does work), but I want to use laptop. Why is it asking for java when it's already installed?

Når jeg bruger Mit ID i Firefox på min MacBook - så vises QR koden ikke, den vises korrekt i Safari og Chrome, men ikke i Safari? Jeg har forsøgt alt muligt uden held... nogen som har en løsning?

After last mac update i have not been able to get onto my Farmille2 game ive been using firefox on my macbook air no matter what I have tried hasn't worked going directly to zynga just brings up chrome info which doesnt work can you please help ?

Went on vacation and firefox updated to version 154.0 and now some of my websites won't get pass the login in says password dont match then changed the password still dont match. Called vanguard they said they I see you changed your password correctly not loading because of your browser which is firefox. I need this corrected how do I back out firefox version 154.0. internet redit also shows alot of people having the same problems.

I have begun having trouble getting into and navigating some sites that weren't previously a problem. But I can get into these sites with Brave. The hardest to get in and navigate is my bank. The bank says the problem is not on their end. Please advise. Thank you.

Starting about 2-3 weeks ago, I couldn't access one webpage in where I access an account where I pay some bills on. It keeps saying 'Internal Error', saying to call the website's tech support. This website works on other browsers, just not Firefox it seems.

I have set my settings to 'no proxy', and have cleared all of my history. I don't know what else to do to get access to the website back. I am also not a coder, and this is my only laptop, so I am looking at solutions that are easy to understand and won't break my computer to where I would need outside help.

I have cleared all logins and ALL browser cache and cookies, checked for updated version (running 155.0.1 for Mac OS) and restarted the browser. But still get a BAD REQUEST error when trying to access someone's Calendly page. I can load the main website of Calendly, but it will not load specific person's calendar.

I tested this in Chrome and in Safari and there are no issues loading someone's Calendly page. Here is an example account. https://calendly.com/rickcoughlin

I have also tried this in Private Mode. Can someone help?

I am building a game that uses the canvas. Since the last update a lot of images are not displaying. I have always used Firefox to test the game and never had a problem. Test on other browsers have no problem. I have tried on localhost and on a live server. I have fingerprinting turned off.

Why safari can open https://thiswebsiteisipv6only.com/

whlie newst FF for Mac give only error message ?????? yea i have Ipv6 adress !

my yahoo emails have all gone blank--the From: Mary and To: Frank in the top left of message box remains, but the entire message itself is completely blank. however, the messages show up as usual in safari. any help or suggestions would be welcome as i cannot reach any support from firefox. thank you.

I use WhatsApp web with Firefox 151.0.3 on a Macbook Air. In WhatsApp web, you should be able to emoji over a message sent by someone else. One clicks on the smile icon at the side of the message, the emoji pallet appear above and select one of a handful of emojis. Since a recent update, the pallet no longer opens. It's just white space, the cursor does not change allowing you to pick one of the emojis. See screenshot. Is there a fix for this please?

I just purchased a Keychron Q1 MAX keyboard. To customize the keyboard you need to use the online Keyboard Launcher (https://launcher.keychron.com/). That website says that only Chrome, Edge & Opera are supported if you're using Firefox.