Firefox Community Forum

I have paid for and used Mozilla VPN for some years, The app has now disappeared from my Mac Book and when I try to reload it from the website it states "error" and will not reload.

I've been reading about how Firefox is starting to include Google Gemini (along with other AI models like Claude and ChatGPT) into the browser sidebar and experiment with AI features.

To be honest, this feels a bit odd to me. Mozilla has always positioned itself as the independent, privacy-first champion of the open web, while Google is a data-driven tech giant. Isn't integrating Gemini a bit of a contradiction or a conflict of interest for Firefox's privacy mission?

I know Google pays Mozilla to be the default search engine, but does this AI integration mean Firefox is giving up ground on its core privacy values, or is there a different strategy at play here regarding user choice and local/on-device AI?

Would love to get the community's thoughts on how Mozilla balances this partnership without compromising its mission. Thanks!

I just received this on my iMac: “You have an unsent crash report related to crashes being investigated, etc.” Following this, I ended up with page after page of information and options. This is dense and confusing and many options seem like they're asking me to provide information or choose certain things that may create serious and damaging situations. I don't like it and I don't even know if it's legitimate. You have no phone support. With all this confusion I am considering moving on to another browser. My email address in case you don't have it, is [edited email from community support forum].

Before thinking about "Free" VPN I need to know whether it's really free or whether I'll hit a limit and be squeezed for subscription money. How can I tell how many GB per month I regularly use?

I'm encountering some difficulties with my current account, which is locked out. I would like to request assistance from the support team to help me delete my account and remove my personal information from the platform. However, I'm having trouble finding the contact information for the support team. I couldn't locate their email address or phone number, and I'm hesitant to post my personal email address and information on a public forum.

I'm feeling quite frustrated, as I've never encountered such challenges with an app before. It appears that I'm unable to reach the Firefox support team at the moment. Can someone please provide guidance on how I can securely and privately request their assistance in deleting my account and personal information?

I had to create a new account just to post this question because my original account got locked out. This happened because I recently acquired a new phone and didn't transfer the two-step authentication information to my new device.

Hi! I am trying to have a biometric authorization with touch ID on Mac, and it says on the website that the option should pop up when i go to the password settings, but it doesn't, and I don't know how to do it otherwise, or if I should use an extension for example. I find this feature very useful to keep my infos private! Thank you in advance and have a good day!