Firefox Community Forum

Hi, I’m having trouble playing Prime Video in Firefox on my 2023 MacBook Pro. The video freezes, or I get a “Video unavailable” message. It happens both on primevideo.com and when I open Prime Video from Amazon’s website.

Prime Video plays normally in Safari on the same Mac. In Firefox, I’ve tried restarting my Mac and router, turning off my VPN, testing in a Private Window and Troubleshoot Mode, and updating Firefox. “Play DRM-controlled content” is enabled, and Widevine Content Decryption Module is listed and enabled. I also found that media.eme.enabled was set to false and changed it to true, but the problem remains.

Could you help me determine why Prime Video won’t play in Firefox and what I should try next?

Firefox version: Version 158.0 (64-bit) macOS version: Sequoia 15.8.1

Thanks so much.

amazon.com works. but amazon prime videos hangs up -- the first page htat comes up always has an add and a watch now button. instead of getting the arrow to watch, i get a rotating pizza and it never loads the video

My Firefox auto updated to version 158.0 the other morning and since then, the Twitch video player fails to work. I'll try to watch a stream, but the video player will stay black with a constant "buffering" icon. There was no issue the night prior, before my browser updated.

I've tried watching Twitch on another browser and had no issues.

My PC is a desktop.

If I am using Firefox Private Browsing and download (and save) a jpg, it gets deleted when I close the Firefox private window. I save the file as 'image001.jpg' or whatever...

I can copy the saved jpg to a different directory (prior to closing Firefox) and that file does not get deleted, however the original saved jpg get deleted the moment I close Firefox.

I'm just surprised, as it seems to me that this shouldn't happen even if private viewing...

i don't think you can you've fallen into the secure everything at the cost of your consumers going top Google chrome or Brave or etc just not firefox. It used to be my fav not any more congrats on your fuck up

I am using the Firefox browser to watch movies that I would like to project wirelessly to my LG Web OS TV. I do not see any tool in settings or your browser's menu that allows me to do this. Google browsers do allow this as well as Edge and Bing. Is there a way to do this on Firefox.

Just want to thank you folks at Mozilla for causing a complete hard drive failure installing your newest version of Firefox. I’ve used FF for many years and this is the first issue I’ve ever experienced. This new browser is so intrusive it crashed my computer and caused a no boot situation! I lost all my personal files due to this! This browser doesn’t need all the customizable bullshit offered! Thanks for effing up my system and causing major issues now to try to recover my most important files. I’ll be using TOR straight out now! Bunch of bullshit!!

See title. On ultra-wide, I would use split view with 4 or 5 tabs regularly if it was available. Please consider adding that function. Also, please add a dark mode to your support site.